Craigieknowes Care Home

Craigieknowes Road, Perth PH2 0DG
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9.3 29 Reviews
  • Craigieknowes Care Home, Perth
Craigieknowes Care Home is situated in the residential area of Craigie in Perth.

The team provide various levels of care 24-hours a day. Care is personalised to each individual depending on their needs - whether this is people living with physical difficulties who need extra support in day to day living, dementia care or care for shorter periods of time with the respite service.

Craigieknowes is a comfortable home with bright and spacious communal areas. The home has a pleasant outdoor patio area which is a great place for residents to continue hobbies in a safe and secure environment.

Most bedrooms in the home have views over Perth, are all well-equipped and can be decorated to suit the tastes of the resident.

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Care Provided by Craigieknowes Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Helen Jones (Home Manager)
  • Admission Criteria
    • Ages 1+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (12)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Craigieknowes Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Craigieknowes Care Home Reviews (29)

Total of 29, showing 21-29
9.3

Craigieknowes Care Home has a Review Score of 9.3 (9.253) out of 10, based on 6 reviews in the last 2 years. Over all time Craigieknowes Care Home has 29 reviews.

Overall Experience

  • 22
  • 5
  • 2
  • 0
  • 0

Date Published

29
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1
6
23

Review from Billy C (Son-in-law of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law moved into Craigieknowes Care Home a number of years ago, I have always found the staff helpful and supportive anytime that I visit. There has been a number of changes over the past 12 months which has all been for the greater good of the home, as the whole of the downstairs has
had a makeover which is excellent for the residents and the staff. The home also has a new manager and she has a great team working with her.

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Review from Tom B (Nephew of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt took up residence at Craigieknowes Care Home in April 2020. As next of kin I did not have any historical experience of care homes. I found the first three months of residence to be stressful due mainly to lack of information from the care home. I had to continually make frequent telephone calls
to get an update on my aunt's condition and welfare status. I put this lack of communication down to the Covid situation. However, I was made aware by the care home management that there was to be a change in care home staff personnel. I began to receive regular e-mail updates from Craigieknowes, keeping me informed of the changes. I was now being kept up to date two-three times per week regarding the staff changes and my aunt's condition during Covid.
In summary, Craigieknows had made a significant change in the way it does its business. I receive regular updates and personal phone calls regarding my aunt's condition, I find the staff very professional, informative and most important to me ‘caring’.

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Review from Fiona M (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are doing a great job in my experience. They are looking after my dad extremely well and they are always happy to receive phone calls and to keep us informed. This is especially true under the new management and is welcome given that the situation with Covid has meant visiting has been affected
so much by the rules.

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Review from M H (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was requiring end of life care. This we were pleased to say, was done with care and sensitivity. The staff were enormously supportive and understanding.

Reply from Olivia Shields, Marketing Assistant at Craigieknowes Care Home

Thank you for your feedback and for taking the time to share your experience at Craigieknowes Care Home. We are so sorry to hear about your friend, but pleased you felt they received great care and hope that their time at Craigieknowes did see some friendships flourish, especially with the care team.


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Review from T M (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a permanent resident since the beginning of October 2019 and our experience of this care home has been positive. The staff are very engaging with both residents and their families. The settling in period was difficult but the staff dealt with it very well. My father moved to an en-suite
room within a few days to accommodate his personal needs which helped greatly. His room is bright with adequate furnishings and a TV. Food is presented regularly and there is a nice atmosphere in the home. The manager is very welcoming and always available.

Reply from Olivia Shields, Marketing Assistant at Craigieknowes Care Home

Thank you for your positive feedback towards Craigieknowes Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your father has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from D C (Respite Resident) assisted by family/friend published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was only there for two weeks of rehab and could not fault the kindness of the staff or the level of care given.

Reply from Olivia Shields, Marketing Assistant at Craigieknowes Care Home

Thank you for your feedback following your recent experience at Craigieknowes Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Julie T (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Craigieknowes for 2 and a half years. The reason I chose this home was based on the fact that most of the staff had been there for a number of years and I took this as a good sign. We have got to know them well as we visit 4 times a week. They do a challenging job but are always
caring and patient.

Reply from Ronnie Cavanagh, Marketing at Craigieknowes Care Home

Thank you for letting us know how we are doing at Craigieknowes Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Pamela F (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good indeed in all aspects, care, friendliness, you name it they are good at it.
Dad has a very good relationship with all the staff.

Reply from Ronnie Cavanagh, Marketing at Craigieknowes Care Home

Thank you for letting us know how we are doing at Craigieknowes Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from John C (Brother of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

At the moment my main issue is the smell of urine that prevails in the area upstairs it hits you even before you open the door into the residents area, sometimes it is so strong it clings to your clothing after leaving the building.


Although there are two air ionisers one at each end of the corridors

they are not really doing the job sufficiently.
Also having carpets in this kind of environment really is not suitable, a hard wearing lino or rhino flooring would be far better as any leaks or spillages of any kind can be seen and cleared up sooner and more conductive to this environment plus health wise you would not have the smell of urine clinging to it as you do on a carpet.


Ideally the rooms would be better having their own en suites for privacy for the clients and one wall painted as a feature wall to make the rooms more pleasant to be in.


Reply from Sharon Mudie, Home Manager at Craigieknowes Care Home

Many thanks for taking the time to review Craigieknowes Care Home. We will take note of the comments made and review the cleaning schedule for this particular unit to ensure regular washing of carpets is carried out.


With regards to the lack of en suite facilities, Craigieknowes is a purpose built care home that was constructed in line with the legislation in place at the time. When it was constructed, en suite facilities were not a requirement and it is impossible to reverse engineer these facilities. All residents and families are made aware of the facilities available prior to admission. That being said, we are about to commence major refurbishment to the showering and bathing facilities at Craigieknowes.


The painting or wallpapering of a feature wall in a resident's room is something that we are happy to do - we will discuss with the resident concerned or a family member in choosing a colour or wallpaper.


Again, thank you for taking the time to review Craigieknowes. If you do wish to discuss anything further with me, please do not hesitate to get in contact. Best wishes, Sharon.


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Current Review Score: 9.3 (9.253)

Overview of Review Score

The Review Score of 9.3 (9.253) out of 10 for Craigieknowes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.986 for Craigieknowes Care Home is calculated as follows: ( (70 Excellents x 5) + (1 Goods x 4) ) ÷ 71 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.267 Points relating to the number of positive Reviews for Craigieknowes Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 6 Positive Reviews ÷ 9 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Aug 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (2)

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