it is so reassuring to know the door is always open!
Eileen P (Daughter of Resident)
the staff are all patient, friendly and welcoming. A huge weight has been lifted off my shoulders.
Isobel A (Cousin of Resident)
We have, without a doubt, made the right choice!
Anne M (Daughter of Resident)
These rates include £360.60 personal and nursing care. If the local council provides this, the Funder will only pay from £1435.40.
Ruthven Towers Care Home has a Review Score of 8.7 (8.730) out of 10, based on 10 reviews in the last 2 years. Over all time Ruthven Towers Care Home has 31 reviews.
Review from Ann H (Daughter of Resident) published on 4 June 2024
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Reply from David Kerr, Communications Team at Ruthven Towers Care Home
Thank you so much for taking the time to submit this great review. It's lovely to know how happy your mum is at Ruthven Towers and that she's settled in so well. It's also nice to hear how highly you both think of the team's hard work in every aspect of her care. They will be delighted to see this.
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Review from K D (Niece of Resident) published on 17 May 2024
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Reply from Anna Gunn, Communications Team at Ruthven Towers Care Home
Thank you very much for taking the time to add a review. We always welcome feedback and really appreciate you reaching out with your concerns. It is so lovely to hear how friendly you find the staff at Ruthven Towers. We are also sorry to hear that you have been disappointed with certain aspects of the home. We understand that the chef has met with your auntie to discuss the menu and he attends the residents monthly meeting to address any concerns. Also, the Home Manager has met with your auntie individually as well as at the monthly residents meetings. If you would like to talk with the Home Manager about any of your concerns, she is more than happy to meet with you.
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Review from S A (Daughter of Resident) published on 19 April 2024
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Reply from Melanie Brockway, Brand & Communications Manager at Ruthven Towers Care Home
Thank you so much for writing your review around your mum's respite stay. We're so glad your worries about the stay were quickly dispelled, and she received the good care and attention you, and we, would expect. We have noted your concern regarding another resident, and have passed this on to the home and Operations team to look into. Again, thank you, we'll be sure to pass on your kind words to our hardworking staff.
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Review from H L (Resident) published on 9 January 2024
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Reply from Anna Gunn, Communications Team at Ruthven Towers Care Home
Thank you very much for taking the time to add a review. All feedback is so important to us and we are sorry to hear that you have been disappointed with certain aspects of the home. We understand that you have been involved in devising menus with the Ruthven Towers’ chef to give you more menu options to choose from. Also, the Home Manager has met with you to discuss and help with any other concerns you have. If you would like to talk with the Home Manager further about any concerns, she is more than happy to meet with you.
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Review from A W (Wife of Resident) published on 7 December 2023
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Reply from Anna Gunn, Communications Team at Ruthven Towers Care Home
Thank you very much for taking the time to write a review. It's lovely to hear that your husband has got to know the staff and is happy when you visit. We will be sure to pass on your comments to the hardworking team at Ruthven Towers.
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Review from John E (Son of Resident) published on 7 December 2023
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Reply from Anna Gunn, Communications Team at Ruthven Towers Care Home
Thank you very much for taking the time to write a review at such a difficult time. We are so pleased to hear how caring and empathetic the team at Ruthven Towers were with your mother and your family in her final days, and how this brought great comfort to you all. We will be sure to pass on your lovely comments to the hardworking staff there who will so appreciate your kind words. Thank you again.
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Review from James P (Son of Resident) published on 17 November 2023
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Reply from Anna Gunn, Communications Team at Ruthven Towers Care Home
Thank you for your kind review. It's lovely to hear about the excellent care that your mother has received at Ruthven Towers. Also, how much she enjoys the various activities. We'll be sure to pass on your words to the hardworking staff.
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Review from E R (Husband of Resident) published on 15 November 2023
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Reply from Anna Gunn, Communications Team at Ruthven Towers Care Home
Thank you for taking the time to write a review. We are very sorry to hear that your wife has not been well. It’s lovely to hear how comforting the care and support from our staff has been to you and your wife. We will be sure to pass on your kind comments to our hardworking team at Ruthven Towers.
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Review from Charlie G (Nephew of Resident) published on 20 September 2023
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Reply from Anna Gunn, Communications Team at Ruthven Towers Care Home
Thank you for taking the time to submit a review. It's so lovely to hear how pleasant and courteous you find the staff when caring for the residents. We will be sure to pass on your kind comments to the team. Thank you again.
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Review from R S (Son of Resident) published on 4 August 2023
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Reply from Jamie Hall, Brand and Communications Executive at Ruthven Towers Care Home
Thank you very much for your lovely review. We are so glad to hear you're happy with the care your mother is receiving at Ruthven Towers. We'll pass on your kind words to the hard-working team, who will be so glad to read them. Thanks again!
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Review from Nigel G (Son of Resident) published on 3 June 2022
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Reply from Melanie Brockway, Brand & Communications Executive at Ruthven Towers Care Home
Thank you for taking the time to write a review for our Ruthven Towers Team. It is especially good to hear how much your mother has improved since joining the home. We'll be sure to pass this on to our staff. Thank you once again.
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Review from David C (Son of Resident) published on 15 March 2022
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Reply from Gillian Drummond, Brand and Communications Manager at Ruthven Towers Care Home
Thank you for your lovely review of Ruthven Towers. We feed back all comments to senior management so will certainly share this with them.
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Review from Anne M (Daughter of Resident) published on 21 June 2021
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Reply from Gillian Drummond, Brand and Communications Manager at Ruthven Towers Care Home
Thank you so much - we're so happy to hear that Ruthven Towers has been a good choice for your mum and you and your sister.
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Review from Laura T (Daughter of Resident) published on 21 June 2021
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Reply from Gillian Drummond, Brand and Communications Manager at Ruthven Towers Care Home
Thank you so much for this lovely review, and for taking the time to write it. It will be a great boost to our hardworking team at Ruthven Towers.
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Review from Laura G (Daughter of Resident) published on 12 March 2021
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Reply from Gillian Drummond, Brand and Communications Manager at Ruthven Towers Care Home
Thank you so much for your kind words, which we will be sure to pass on to the team at Ruthven Towers.
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Review from Judith T (Daughter of Resident) published on 12 March 2021
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Reply from Gillian Drummond, Brand and Communications Manager at Ruthven Towers Care Home
Thank you for your lovely review of Ruthven Towers. It's always a great boost to our teams to hear how happy residents and their relatives are with their care.
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Review from Eileen P (Daughter of Resident) published on 27 March 2018
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Review from Isobel A (Cousin of Resident) published on 22 February 2018
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Review from Emmy A (Daughter of Resident) published on 7 February 2018
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Review from Bob H (Husband of Resident) published on 5 February 2018
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The Review Score of 8.7 (8.730) out of 10 for Ruthven Towers Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.161 for Ruthven Towers Care Home is calculated as follows: ( (49 Excellents x 5) + (49 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 118 Ratings = 4.161
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.569 Points relating to the number of positive Reviews for Ruthven Towers Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 8 Positive Reviews ÷ 10.4 = 0.769
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Dec 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Weak
(2) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2024
Judith joins us with over 20 years’ experience, as a qualified registered nurse and health and social care manager, working in and leading busy care homes. She has expertise in direct patient care, including assessments, care plans and care plan and medication auditing. Judith is a champion of developing and strengthening community links as well as a high standard of person-centred care and procedural policy.