Excludes Private telephone, hairdressing & newspapers
Relatives and friends welcome to visit at any time. Relatives and friends are also welcome to join the resident for a meal, please book in advance - a small charge is made for this.
Car park in grounds
Viewlands House has a Review Score of 10 (9.961) out of 10, based on 11 reviews in the last 2 years. Over all time Viewlands House has 41 reviews.
Review from Alyson T (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card •
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Reply from Kat Douglas, Manager at Viewlands House
Thank you for taking the time to write a review. We are so pleased that your father has settled in well at Viewlands House.
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Review from F M (Daughter of Resident) published on 12 September 2024
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Reply from Kat Douglas, Manager at Viewlands House
Many thanks for taking the time to write us a review. We are delighted that your mum is happy and content at Viewlands House.
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Review from C M (Daughter of Resident) published on 4 September 2024
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Reply from Kat Douglas, Manager at Viewlands House
Many thanks for your review and your kind words, much appreciated.
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Review from Clare G (Daughter of Resident) published on 4 September 2024
Submitted via Website •
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Reply from Kat Douglas, Manager at Viewlands House
Thank you for taking the time to send in a review. It's lovely to hear how happy you and your mother are with the care and facilities at Viewlands House.
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Review from D K (Son of Resident) published on 3 September 2024
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Reply from Kat Douglas, Manager at Viewlands House
Thanks so much for your review, it is very much appreciated.
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Review from R W (Friend of Resident) published on 3 September 2024
Submitted via Website •
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Reply from Kat Douglas, Manager at Viewlands House
Thank you for submitting a review. It is lovely to hear your comments and I shall make sure I pass these on to the staff.
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Review from Yvonne F (Daughter of Resident) published on 27 August 2024
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Reply from Kat Douglas, Manager at Viewlands House
Thank you very much for your very positive review. It is good to hear that you and your mum are happy. I shall certainly pass on your good comments to our staff.
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Review from S D (Daughter of Resident) published on 27 August 2024
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Reply from Kat Douglas, Manager at Viewlands House
Many thanks for taking the time to submit a review, it is good to know that you are happy with the service provided here at Viewlands House.
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Review from Caroline J (Mother of Resident) published on 27 August 2024
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Reply from Kat Douglas, Manager at Viewlands House
Thank you so much for your very positive review. I shall pass on your comments to the staff and to the Friends of Viewlands, who all do such a wonderful job.
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Review from Ronald R (Husband of Resident) published on 23 May 2024
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Reply from Kat Douglas, Manager at Viewlands House
Many thanks for taking the time to submit your review. This is very much appreciated.
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Review from M P (Daughter of Resident) published on 21 March 2023
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Reply from Kat Douglas, Manager at Viewlands House
Thank you very much for your review. We appreciate you taking the time to do this and are really glad to hear such positive words.
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Review from Mary C (Resident) published on 17 February 2023
Submitted via Postal Card •
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Reply from Kat Douglas, Manager at Viewlands House
Many thanks for taking the time to review Viewlands House. We're delighted that your health has improved since moving in.
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Review from A C (Cousin of Resident) published on 15 February 2023
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Reply from Kat Douglas, Manager at Viewlands House
Thank you for your review. We are always pleased to hear from families that their relative is happy.
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Review from Geoffrey W (Brother-in-law of Resident) published on 17 January 2023
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Reply from Kat Douglas, Manager at Viewlands House
Thank you for taking the time to send in this review. It is very much appreciated by all our team and good to know that you are very happy with all that we do here at Viewlands House.
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Review from Gretymary G (Resident) published on 11 January 2023
Submitted via Postal Card •
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Reply from Kat Douglas, Manager at Viewlands House
Thank you so much for taking the time to review Viewlands House.
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Review from Heather R (Daughter of Resident) published on 11 January 2023
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Reply from Kat Douglas, Manager at Viewlands House
Thank you for your review, we are delighted that you are happy with the care and support provided to your mum.
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Review from Dorothy T (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card •
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Reply from Kat Douglas, Manager at Viewlands House
Thank you for your lovely review. Your kind words are much appreciated.
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Review from M W (Son-in-law of Resident) published on 6 January 2023
Submitted via Postal Card •
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Reply from Kat Douglas, Manager at Viewlands House
Many thanks for taking the time to review Viewlands House. We're so pleased that you're happy with the care that your relative is receiving.
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Review from H C (Resident) published on 25 November 2022
Submitted via Postal Card •
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Reply from Kat Douglas, Manager at Viewlands House
Thank you so much for taking the time to leave your review.
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Review from Lesley M (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card •
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Reply from Kat Douglas, Manager at Viewlands House
Thank you so much for taking the time to post a review. So glad to hear that you are happy with our staff and facilities at Viewlands House.
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The Review Score of 10 (9.961) out of 10 for Viewlands House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.961 for Viewlands House is calculated as follows: ( (124 Excellents x 5) + (5 Goods x 4) ) ÷ 129 Ratings = 4.961
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Viewlands House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Feb 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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