Arches Care Home

144 Upper Newtownards Road, Belfast BT4 3EQ
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8.7 14 Reviews
  • Arches Care Home, Belfast
The Arches Care Home is located in a residential area in East Belfast and is close to amenities, shops and public transport. Connswater Shopping Centre is less than a mile away.

This purpose built care home provides continuous and short term care for people with learning disabilities.

Accommodation at The Arches is offered in spacious single occupancy rooms. Assisted baths and showers are also available within the centre.

At the Arches there is experience of dealing with a variety of learning disabilities. These include Downs Syndrome, Autism, Prader Willis Syndrome and any head injury which leads to a person being registered as having learning disabilities. Whatever the need, care is delivered with patience, kindness and understanding.

The home has large, comfortable lounges and dining rooms that overlook the gardens and have easy access to the patio area.

Appetising and nourishing meals with varied menus are served in dining rooms, however, if preferred meals can be taken in resident's room.

Residents are assisted to visit local facilities and make use of the wide range of public services available.

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Care Provided by Arches Care Home

  • Primary Care Categories
  • Learning Disability
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gaby McDonald (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Arches Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Arches Care Home Reviews (14)

8.7

Arches Care Home has a Review Score of 8.7 (8.695) out of 10, based on 5 reviews in the last 2 years. Over all time Arches Care Home has 14 reviews.

Overall Experience

  • 7
  • 6
  • 1
  • 0
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Date Published

14
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9

Review from Karen B (Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here I was nervous and afraid because I would miss my mum and family but the staff and management made me feel at home and feel welcome. They have supported me in every way and attend to my needs and take me to doctors or hospital appointments and explain things to me so I understand what
is wrong with me and I feel safe here.

Reply from Gaby McDonald, Manager at Arches Care Home

Thankyou Karen for this lovely feedback and for all your thankyou cards and poems to the staff and residents. We are honored that you choose to remain living here with us rather than return home and it is great to hear how safe, comfortable and happy you are here.


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Review from J T (Niece of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the beginning of 2024 end of 2023, I have noticed a significant decline overall atmosphere in the home especially relating to activities, the ground caring staff are very good with my uncle and other residents. However, I feel that the residents are just now in their own rooms with nothing to
occupy or entertain them, this applies to my uncle who used to be taken out regularly but since the staff have left he gets nothing.

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Review from S G (Mother of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at Arches Care Home to be kind and caring and committed to making my daughter's complex needs fully met.
Any problems or concerns are dealt with speedily.
There is a good atmosphere in the care home, and my daughter is made very welcome.

Reply from Home manager, Manager at Arches Care Home

Thank you for your comments about your recent experience at Arches Care Home. Our resident's wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from H S (Sister of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my Brother is treated. He seems happy also which means our family and staff are very warm and welcoming, friendly, and keep the family up to date with my Brother.

Reply from home manager, Manager at Arches Care Home

Thank you so much, for taking the time to provide the home with such a lovely review. It is much appreciated and we are delighted to hear your brother is happy living with us in the Arches!


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Review from Z H (Niece of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A clean and tidy home which staff have tried hard to make homely for residents. Staff are kind and caring and treat residents with respect. Great effort is made to ensure food is given to residents while meeting their health needs. For example, a full fry- a favourite of my relative- is puréed and
presented to still look like individual items.

Reply from home manager, Manager at Arches Care Home

Thank you so much for taking the time to review Arches Care Home. It is much appreciated.


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Review from Margaret W (Sister of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful friendly home. All staff, nurses, carers and other staff. Can't fault anyone.

Reply from Ronnie Cavanagh, Marketing at Arches Care Home

Thank you, Margaret, for your comments about your recent experience at Arches Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Daphne C (Cousin of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give enough praise for Arches Care Home - for staff who are wonderful, and facilities.

Reply from Ronnie Cavanagh, Marketing at Arches Care Home

Thank you, Daphne, for your wonderful feedback about Arches Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Elizabeth M (Sister of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here very concerned with my brother's health and welfare. My concerns became unfounded as the weeks went past. I am very grateful for the concern and care my brother has been given I couldn't expect any better.

Reply from Ronnie Cavanagh, Marketing at Arches Care Home

Thank you, Elizabeth, for taking the time to share your recent experience at Arches Care Home. We appreciate you taking the time to let us know how we are doing and that your experience has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Wesley W (Friend of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home seems like a perfect fit for my friend. We had concerns when his mum died but she would have picked this facility herself if able to. Staff are all caring and nothing is too much trouble for them. I feel very content leaving my friend in their care.

Reply from Ronnie Cavanagh, Marketing at Arches Care Home

Thank you, Wesley, for your comments about your recent experience at Arches Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Betty G (Sister-in-law of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care provided at the Arches. My brother-in-law's needs are met with excellent care and attention, he loves music and company, which the Arches provide on a weekly basis.

Reply from Ronnie Cavanagh, Marketing at Arches Care Home

Thank you, Betty, for your comments about your recent experience at Arches Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M B (Sister of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased indeed to say my sister is very happy and well cared for here. In July, she with others was taken on a little holiday by members of staff. She thoroughly enjoyed the experience and staff made this possible by making it so much fun.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Arches Care Home

Thank you for your comments about your recent experience at The Arches Care Home. We are delighted to hear that your sister had a wonderful time on holiday! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Agnes S (Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very pleasant and helpful but communication is poor regarding appointments re doctors, dentist, outings etc.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Arches Care Home

Thank you, Agnes, for your comments about your recent experience at The Arches Care Home. We are happy you found our staff to be so supportive and we will be sure to pass along all your views to the team. Thanks again, have a fantastic day!


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Review from A M (Sister of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this to be an excellently run home.
The staff are kind and caring and extremely professional.
They are sensitive to my sister's needs and when she was unwell they provided extra special attention which brought my sister back to good health.
The welfare and care of the residents is of
prime importance to every member of the staff.
I have given an excellent review of the nursing home to you because it is really well deserved and I congratulate the staff on their efforts at all times.

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Review from Desmond F (Brother of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I consider the worker all proficient and kind and am happy to entrust my sister to their care.

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Current Review Score: 8.7 (8.695)

Overview of Review Score

The Review Score of 8.7 (8.695) out of 10 for Arches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.414 for Arches Care Home is calculated as follows: ( (34 Excellents x 5) + (16 Goods x 4) + (7 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 58 Ratings = 4.414

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.281 Points relating to the number of positive Reviews for Arches Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Frequently Asked Questions about Arches Care Home

What types of Care is Arches Care Home registered for?

Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arches Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Arches Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Arches Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Arches Care Home to the centre of Belfast?

2.3 mile(s) as the crow flies, distance by road may be significantly further.