Broadways Private Nursing Home Reviews (1)
Broadways Private Nursing Home has a Review Score of 1.5 (1.455) out of 10, based on 1 reviews in the last 2 years. Over all time Broadways Private Nursing Home has 1 review.
Review from M P (Son of Resident) published on 10 December 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Barabra Sloan, Administrator at Broadways Private Nursing Home
MP had spoken with the Manager on numerous occasions in person and via phone whilst his Father was resident in the home and following discharge. At no time did he raise any complaints. We had communication from the RQIA regarding a complaint that they had received "anonymously from the Northern Health and Social Care Trust". MP had used his position in the Trust to make it seem like the complaint had come from them. We investigated, in conjunction with the RQIA, and the complaint was found to be unsubstantiated. We advised the Northern HSC Trust of the complaint via the usual reporting medium. They confirmed that the complaint had not come from them and also they found the complaint to be unsubstantiated. Regular quality control audits and ongoing feedback from Relatives and visitors is very positive. The Manager operates an open door policy and would have been more than happy to discuss any concerns MP had at any time. The final comment on this review is also false.
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Treated with Dignity
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Value for Money
Overview of Review Score
The Review Score of 1.5 (1.455) out of 10 for Broadways Private Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.455 for Broadways Private Nursing Home is calculated as follows: ( (1 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 11 Ratings = 1.455
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Broadways Private Nursing Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 0 Positive Reviews ÷ 6.6 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.