Camphill Care Home is situated in the town of Ballymena, County Antrim and can offer a range of care at different levels dependent on the needs of the individual.
The purpose-built home has spacious and airy lounges and dining rooms for residents to use at any point - they are a perfect place to pursue hobbies or just catch up with friends and family. Outdoors, Camphill has an enclosed courtyard which is ideal for the Summer months.
The home can care for people living with dementia - whether this is just support and assistance with every day tasks, or nursing care for more complex needs.
Residents are encouraged to bring their personal items to the home to give it a sense of home-from-home and ensures they are kept as comfortable and happy as possible.
Camphill Care Home has a Review Score of 8.4 (8.376) out of 10, based on 4 reviews in the last 2 years. Over all time Camphill Care Home has 32 reviews.
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Review from Clifford B (Son of Resident) published on 25 September 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I used this home for respite for my father a few years ago, when he was more active and wanted to be home and the care put in place was excellent then. This recent stay gave me great peace to know that he was in the best possible place. The management, nurses and carers are such a wonderful, friendly
and professional 'team'.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Camphill Care Home
Thank you, Clifford, for your feedback. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Camphill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Evelyn W (Relative of Resident) published on 29 August 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I visit the care home 2-3 times a week and stay approximately 3 hours. This gives me some insight into the care practice. I have observed the following from care assistants - residents are treated with dignity. They have an excellent rapport with all residents, and appear to be aware of all their individual
needs.
The relative I visit has only good comments to make regarding all of them. They are very pleasant and welcoming to visitors. I find the nurses and deputy manager very professional and caring and always update on residents' condition/progress. They are very willing to act on any concerns raised.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Camphill Care Home
Thank you, Evelyn, for your comments about your recent experience at Camphill Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Barbara G (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I had always promised my mother that I would not put her into a home, but when she became unwell and then could not walk I had no other option. I can't believe how well my mother has settled and it is all down to the care of the staff and management (wonderful staff)
Reply from Carl Duncker, Marketing Manager at Camphill Care Home
Thank you for your lovely comments, Barbara, particularly regarding your experiences of the staff at Camphill Care Home
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Review from R J S (Son of Resident) published on 2 August 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Was ready to give a wonderful, glowing report about the home, then I arrived one day at lunchtime to find my mother sitting in a room alone with a table in front of her and on it a cold hamburger, chips and a glass of milk. My mother is blind and doesn't like milk, all of which the staff are aware of.
I was assured someone helped mum with her food, no one was there and I couldn't really find anyone. Two days later, the day staff were reduced to one nurse and two helpers on a busy afternoon. Apparently, outside staff won't be paid for. Normally the home is a well run, good care home, one which I'm happy to leave my mother in but these things are quite disturbing. Finally, one day mum really needed the toilet, the staff were busy, I was told it'd be OK as mum had a pad on. Surely dignity went out the window there.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Camphill Care Home
We are very sorry to hear of your dissatisfaction with your mother’s care and we will look into the concerns that you have raised as a priority. All feedback is taken seriously and we are more than happy to discuss this in more detail with you if you would like to contact us on (028) 2565 8999. Thank you.
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Review from Pauline B (Daughter of Resident) published on 28 July 2017
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Mum, aged 86 years, was placed in Camphill for 3 weeks of rehabilitation after a fall at home. From arrival to discharge she was treated with respect, dignity, courtesy and friendliness by all staff members, each one a credit to their profession and role. Mum's comfort and well-being were their priority
and the attention to detail in the care given impressed me greatly. As her daughter and carer, I was welcomed and involved in her care and in any decisions at all times. In Mum's words 'if I ever need to move into a care home for good, then Camphill will be at the top of my list'. I was able to leave Mum every night knowing that she was safe and that her needs would be assessed and met by all possible means. Those reading this who are carers will appreciate how valuable this is. Each member of staff seemed to have a sense of pride in their work and I would like to take this opportunity to encourage them as their work is invaluable to those depending on their care and to families.
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Review from Audrey S (Daughter of Resident) published on 28 July 2017
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent standard of care in every respect. Without exception, the staff are kind, caring and sensitive. The facilities are spotlessly clean and my father's personal care is attended to professionally at all times. He loves the food and always says that he could not be better cared for. The staff are
also exceptionally kind and supportive to my mother when she makes her daily visits to my father. All in all, we are most appreciative of everything that Camphill provides for us.
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Review from T A (Resident) published on 28 July 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The staff were very helpful, gracious and kind. They help me with everything, washing, meals and getting dressed and help with the toilet at night and morning.
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Review from Andrea H (Friend of Resident) published on 28 July 2017
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Camphill Care Home has been a revelation to the family for the overall improvement in our mother's health and well being since her admission for rehabilitation in February 2017. Whilst the first few weeks were very difficult the staff were so patient and kind that she soon settled in. Mum is now so
much brighter, alert and mobile than she has been in years. There are a lot of activities for the residents which she thoroughly enjoys and it has given her a new lease of life. The family are always made to feel very welcome and the staff are always available to answer any questions that we might have. It is reassuring for the family to know that she is being well cared for in such a pleasant and safe environment. The combination of professional nursing care, devoted caring staff, wholesome home cooked food and clean bright bedrooms and common areas makes us feel very fortunate that our mother is now a permanent resident in Camphill Care Home.
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Review from Alexander C (Husband of Resident) published on 22 March 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Management and staff excellent. In my estimation - best home in Northern Ireland.
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Review from O S (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience1.0 out of 5
Our Mother is kept in her room with no contact with others and is left sitting for hours in a chair. The home is dirty despite our constant requests to clean her room. The food is not suitable for a vegetarian diet and there is very minimal effort to ensure a nourishing diet is provided for her.
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are no activities we know of and we have no itemised list of activities for residents.
She is only bathed once a week and we try to insist on more, some weeks she is not given a bath.
Staff are hesitant to ensure medical needs are met i.e residents GP are contacted.
The manager repeatedly ignores our requests for improvements in care and cleanliness. Alarm bells are left ringing and residents are left waiting for care. This home needs to be looked into urgently.
Reply from Joy McKay, Home Manager at Camphill Care Home
We are very sorry to hear of your dissatisfaction with the care that your mother is receiving and we are looking into the concerns which have been raised as a priority.
We take all feedback seriously and we would be grateful if you would contact us on (028)25658999 to discuss your concerns in more detail.
Kind regards
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Review from David J (Brother of Resident) published on 1 June 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Staff are extremely attentive, professional and friendly. I visit my sister every day and have observed the staff providing the same dedicated attention and care to those residents who seldom have visitors as they do to my sister.
I have every confidence in the staff and I am contented that my sister
could not be cared for in a more proficient and careful manner.
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Review from Sarah M (Wife of Resident) published on 24 May 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My experience with Camphill Care Home since my husband went into it is impeccable, to none. The staff are very friendly and the carers are excellent. They all make my husband's family and friends welcome and take the time to talk to us. I'm so glad my husband was admitted into it, he has settled in
so well. When you know the conditions are very good it leaves me content at home. I have visited at all different times, I have no complaints at all. The food is very good and plenty of good portions. I hope they keep the good work up.
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Current Review Score: 8.4 (8.376)
Overview of Review Score
The Review Score of 8.4 (8.376) out of 10 for Camphill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.723 for Camphill Care Home is calculated as follows:
(
(37 Excellents x 5)
+
(7 Goods x 4)
+
(3 Satisfactorys x 3)
)
÷ 47 Ratings = 4.723
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.653 Points relating to the number of positive Reviews for Camphill Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
= 3.375
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 72 registered maximum number of service users is 14.4. 4 Positive Reviews ÷ 14.4 = 0.278
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
