Cherryvalley Care Home is located in Belfast in a nice residential area.
Cherryvalley provides nursing care on both a permanent and short-term basis with their respite service. The care given is personalised to each individual.
The home is mostly made up of single rooms but also does have five rooms that couples can share if they wish to do so. Residents are encouraged to personalise their rooms in a way to suit them - the team want everyone to feel as at home as they can be.
Additional services such as physiotherapy are also available on request.
Cherryvalley Care Home has a Review Score of 9.0 (9.010) out of 10, based on 5 reviews in the last 2 years. Over all time Cherryvalley Care Home has 29 reviews.
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1
1
1
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20
9
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Date Published
29
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4
5
24
Review from C C (Son of Resident) published on 9 September 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Excellent current staff (nurses & carers).
Very attentive, care provided with dignity and compassion.
The food is excellent and plentiful.
Regular activities and celebrations throughout the year - engaging the residents wherever possible.
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Review from F H (Brother of Resident) published on 9 September 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My sister is very confident in the home, staff are very attentive to her needs. Activities happen each day. Good variety of food choices. The staff are always in contact with myself regarding my sister's health or change of meds etc.
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Review from J S (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The staff are all very helpful and friendly and great with the residents and do a lot with them so they are always happy. Could not ask for anywhere better for our Dad. Thank you all.
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Review from H C (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
On behalf of myself and my family, I would like to thank all the staff and managers of Cherryvalley Care Home for all the help and concern when my 90-year-old Mum injured her ankle. They all went above and beyond/ One nurse in particular was extremely helpful and I felt was the one who helped advise,
and reassure me. I cannot say how the staff supported and now Mum has returned they are looking forward to nursing her back to good health.
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Review from N M (Daughter of Resident) published on 16 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Our dad has been a resident at Cherryvalley Care Home for fourteen weeks. He has received great care and support from all of the staff. The care team and management are lovely and are very approachable, nothing is too much trouble for them. They all do a great job in providing a home from home atmosphere
for my dad and we appreciate how they look after him and care for him.
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Review from Martha B (Daughter of Resident) published on 4 October 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I cannot praise the manager and staff highly enough for their loving care to my mum in her final weeks of life.
She was so very well cared for by all staff.
Thank you from the bottom of our hearts.
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Review from Jenny L (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mum is very happy here. Staff are very pleasant to her and nothing is a problem for them. Staff shoe great kindness towards her and I feel my mum is getting well looked after.
Reply from Olivia Shields, Marketing Assistant at Cherryvalley Care Home
Thank you, Jenny, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Margaret H (Resident) published on 20 February 2020
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Overall ExperienceOverall Experience5.0 out of 5
I love my bedroom. There is plenty of room, it is bright and I am able to bring in my own belongings that make my room very homely. The menu choices are very good, always hot. The staff are very caring and attend to my personal needs in a respectful and dignified way. Staff listen to what I am saying
and act on it. I have the best of both worlds, I can enjoy my own company or socialise with staff and other residents. Three days a week activities are offered and seasonal entertainment is offered where I can invite my family.
Reply from Olivia Shields, Marketing Assistant at Cherryvalley Care Home
Thank you, Margaret, for your positive feedback towards Cherryvalley Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how happy you are in our home and you are satisfied with the care and activities provided. If there is anything more we can do please do not hesitate to reach out.
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Review from I B (Resident) published on 19 February 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I was admitted to this home on 21st November 2019. I have found the home manager, care assistants and nursing staff to be very helpful and caring in the midst of a very busy working day.
Reply from Olivia Shields, Marketing Assistant at Cherryvalley Care Home
Thank you for letting us know how we are doing at our home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from M M (Sister of Resident) published on 12 February 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Cherryvalley has been home to my brother for the past two years. He suffered a severe stroke which has resulted in him needing intensive nursing care. Management and staff have been terrific with him, always treating him with kindness and respect. Sadly he cannot communicate so as a family we are so
grateful for the nursing care and attention he is receiving at Cherryvalley Care Home.
Reply from Olivia Shields, Marketing Assistant at Cherryvalley Care Home
Thank you for letting us know how we are doing at Cherryvalley Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything more we can do please do not hesitate to get in touch.
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Review from Roland L (Brother of Resident) published on 5 February 2020
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
The moment you walk into Cherryvalley Care home there is a bright look, fresh smell and a happy atmosphere. The reception area is similar to a good hotel with lovely, comfortable armchairs and an electric fire by the wall. My sister loves going there during the day and people watches all the coming
and going. My sister is very happy at Cherryvalley and often comments on the excellent care she receives and how the safety and security allows her to sleep in peace. A wonderful team at Cherryvalley. Please keep up the great work you do for your patients.
Reply from Olivia Shields, Marketing Assistant at Cherryvalley Care Home
Thank you, Roland, for your comments about your recent experience at Cherryvalley Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from K G (Son of Resident) published on 20 January 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I contacted Cherryvalley when my mother was due for discharge from hospital.
The manager was quick to confirm availability and conduct assessment.
As a family we are completely satisfied with the nursing care she is receiving and couldn't ask for more. The staff have tried to make her feel at home
and are attentive at all times.
Reply from Olivia Shields, Marketing Assistant at Cherryvalley Care Home
Thank you Kenny for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Marlene M (Niece of Resident) published on 14 January 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
We attended the Christmas party and everyone had a great day. Our aunt had a brilliant day and even got her feet moving to the music - she's 97! Since she moved here in November 2019, the change in her has been remarkable. She has a good choice of food and has put on some weight as she was down to seven
stone. I could not praise the staff enough as they worked very hard to ensure that everyone had a great time. Definitely 5 star.
Reply from Olivia Shields, Marketing Assistant at Cherryvalley Care Home
Thank you, Marlene, for your positive feedback towards Cherryvalley Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Aunt has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from Ann H (Sister of Resident) published on 6 September 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Staff excellent, good care towards my sister.
She is very well looked after.
Reply from Jasmine Bracken, Marketing Administrator at Cherryvalley Care Home
Thank you, Ann, for your comments about your recent experience at Cherryvalley Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from T H (Son of Resident) published on 9 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
The family is very pleased with the care our mother receives. Management and staff are very attentive and always go the extra mile, ensure clients are cared for with dignity and respect. The building and equipment are well maintained and clean.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from Margaret G (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My mother has been a resident in Cherryvalley Care Home for just over 5 years and is very settled now. The staff are generally attentive and try to respond to my mother and her individual needs. The staff are friendly and are always open to discussing any matters relating to my mother's care needs.
Thank you.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Cherryvalley Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Dennis B (Son of Resident) published on 17 June 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Very clean and pleasant environment. The friendly competent staff made Mum welcome and did all they could to keep her safe, clean and comfortable. The open door policy encourages friends and family to visit and a visitor was made welcome, offered refreshments and encouraged to support Mum in adjusting
to her new home. Manager and staff are very accommodating.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you, Dennis, for letting us know how we are doing at Cherryvalley Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from C R (Wife of Resident) published on 17 June 2019
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Overall ExperienceOverall Experience5.0 out of 5
I am very happy with the overall care my husband receives. The staff are caring and competent. The new manager has made a great impression on me.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you for letting us know how we are doing at Cherryvalley Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Robert S (Son of Resident) published on 13 June 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Since my mother has moved here she has been very happy; the staff are second to none if there is any type of problem, they are on the phone to me asap. They never let her down. Her health is 100% better, her care is fantastic, I feel when I go home she is looked after and I know she is safe. I would
recommend this care home to anyone who only wants the best for their family.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you, Robert, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Cherryvalley Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Jimmy M (Brother-in-law of Resident) published on 13 June 2019
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Overall ExperienceOverall Experience4.0 out of 5
I am 70 years old and my mother, 2 aunts, my in-laws and now my brother-in-law have all experienced care homes, more than one in some cases. I have done a lot of visiting to all of these care homes, so I think I am in a position to judge with some knowledge and objectivity whether a care home is giving
optimal care etc. I have visited Cherryvalley Care Home many times. My sister, of course, visits her husband frequently. I have found all staff to be professional. From the many interactions with staff which my sister has reported to me, they have been caring, positive and reactive. Similarly, my brother-in-law has always said to me that staff are very good.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you, Jimmy, for your comments about your recent experience at Cherryvalley Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Current Review Score: 9.0 (9.010)
Overview of Review Score
The Review Score of 9.0 (9.010) out of 10 for Cherryvalley Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.967 for Cherryvalley Care Home is calculated as follows:
(
(58 Excellents x 5)
+
(2 Goods x 4)
)
÷ 60 Ratings = 4.967
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.043 Points relating to the number of positive Reviews for Cherryvalley Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
= 3.5
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 46 registered maximum number of service users is 9.2. 5 Positive Reviews ÷ 9.2 = 0.543
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Cherryvalley Care Home
What types of Care is Cherryvalley Care Home registered for?
Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Cherryvalley Care Home provide?
Physiotherapy & Own GP if required are other types of care provided.
How many Rooms does Cherryvalley Care Home have?
There are 36 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Cherryvalley Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Cherryvalley Care Home to the centre of Belfast?
3.4 mile(s) as the crow flies, distance by road may be significantly further.
