Cherryvalley Care Home is located in Belfast in a nice residential area.
Cherryvalley provides nursing care on both a permanent and short-term basis with their respite service. The care given is personalised to each individual.
The home is mostly made up of single rooms but also does have five rooms that couples can share if they wish to do so. Residents are encouraged to personalise their rooms in a way to suit them - the team want everyone to feel as at home as they can be.
Additional services such as physiotherapy are also available on request.
Cherryvalley Care Home has a Review Score of 9.0 (9.010) out of 10, based on 5 reviews in the last 2 years. Over all time Cherryvalley Care Home has 29 reviews.
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Reviewer Connection to Cherryvalley Care Home
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20
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Review from M M (Wife of Resident) published on 13 June 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
During his short stay at Cherryvalley Care Home, my husband received excellent care and kindness from both management and staff.
Consideration at all times was given to his needs both during day time and night time.
He felt confident that he was being cared for while he was away from his home environment.
This
meant so much to myself and the family.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you for letting us know how we are doing at Cherryvalley Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from June H (Sister of Resident) published on 13 June 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
A nice care home, pleasantly situated with a good outlook. Staff are friendly, attentive, helpful and efficient. I am kept well informed regarding my brother's health, hospital appointments etc. The nursing staff keep excellent records and are very transparent when asked for any information. In all,
I'm impressed by how the care home is managed.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you, June, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Cherryvalley Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from M M (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Mum is well looked after by polite, friendly, professional and caring staff.
They are always very welcoming to family members and always take time to answer any questions or concerns about mum's health and wellbeing.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you for letting us know how we are doing at Cherryvalley Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Steven R (Son of Resident) published on 17 May 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Over the past number of years, my mother has been receiving exceptional care at Cherryvalley Care Home and during staff change over, this standard of care has been maintained.
I am satisfied with the care and hope it will continue.
Reply from Ronnie Cavanagh, Marketing at Cherryvalley Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from A M (Next of Kin) published on 8 May 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
It is obvious to see when entering the home that the staff are friendly and helpful. Nursing is first class especially relating to end of life care which is second to none. Relatives are not only kept informed of any developments as there is their own welfare which is taken into account. Our decision
in choosing Cherryvalley Care home was not only the right place for our relative but also a good outcome for us.
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Review from Sharon H (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
A relative needing to go into a care home is a very difficult time for every family. Every family experiences a lot of anxiety as to how their loved one will fare. The staff at Cherryvalley Care Home are wonderful - kind, caring, considerate, warm and friendly. Support is there for the resident and
their family. Any time the buzzer has been used - the response has been prompt and considerate. Other care homes may have better decor but in my opinion, kind, caring staff is the priority.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Cherryvalley Care Home
Thank you, Sharon, for your comments about your recent experience at Cherryvalley Care Home. We are delighted to hear it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again. Take care!
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Review from H B (Sister of Resident) published on 20 March 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I find Cherryvalley Care Home gives excellent nursing and general care but more staff would be appreciated as buzzer response time can be slow due to some residents needing more than 1 health care worker at a time.
Overall the nursing, care and cleanliness is excellent.
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Review from Peter S (Son of Resident) published on 6 October 2015
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My Mum became a resident of this home after recovery from a fall and a time in hospital. Very soon she was mobile again and with the encouragement and patience of the staff she soon loved her new home. She had a happy 3 and a half years there and the staff were excellent as progressively Altzheimers
Disease took her from us. The care and love given was un-paralleled. The whole team without exception dealt with her as if she was their own mother until her death on the 27th September 2015. Their support for the family after her death was considerate, sympathetic and they were clearly distressed themselves having lost her. We have nothing but the highest regard for all the staff without exception and would fully recommend it to all needing care and support.
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Review from Anne D (Daughter of Resident) published on 5 October 2015
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
This care home looked after my mother for some 3 and a half years, during which time she suffered progressively from Altzheimers Disease.
The care provided was excellent and the whole team dealt with her in a very caring and loving manner until her death on the 27th September 2015. Support after her
death was also very considerate and sympathetic. We have nothing but the highest regard for all the staff without exception and would fully recommend it to all needing care and support.
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Current Review Score: 9.0 (9.010)
Overview of Review Score
The Review Score of 9.0 (9.010) out of 10 for Cherryvalley Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.967 for Cherryvalley Care Home is calculated as follows:
(
(58 Excellents x 5)
+
(2 Goods x 4)
)
÷ 60 Ratings = 4.967
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.043 Points relating to the number of positive Reviews for Cherryvalley Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
= 3.5
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 46 registered maximum number of service users is 9.2. 5 Positive Reviews ÷ 9.2 = 0.543
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
