City View Court

2a Hopewell Avenue, Belfast BT13 1DR
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9.0 22 Reviews
  • City View Court, Belfast
City View Court offers an ideal environment for the practice of dementia care, being a homely accommodation with pleasant grounds and versatile interiors to suit a positive daily lifestyle.

All carers are thoroughly trained in modern methods, providing a tailored service, a food menu that takes account of personal taste and help with any specialist needs.

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Care Provided by City View Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Robinson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for City View Court

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • Self-Funded Nursing Care from £950
    • Self-Funded Nursing Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £800
    • RESPITE Self-Funded Nursing Care from £950
    • RESPITE Self-Funded Nursing Dementia Care from £950
  • (these prices are only a guideline, please contact City View Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

City View Court Reviews (22)

Total of 22, showing 1-20
9.0

City View Court has a Review Score of 9.0 (8.979) out of 10, based on 7 reviews in the last 2 years. Over all time City View Court has 22 reviews.

Overall Experience

  • 16
  • 5
  • 1
  • 0
  • 0

Date Published

22
0
4
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15

Review from R S (Husband of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience was good, the carers seemed to have the time for each service user. I was never asked to wait for any service, it was attended to right away. Morning noon and night, my wife was looked after with care. The carers are doing tasks that I could no longer do at home when I was looking
after my wife. All in all, I'm quite happy for my wife to be in the care of City View Court.

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Review from G J (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff have made Mum a home and now feel like family, from the beginning, they took time to get to know Mum so that they could give her the care that she needs, they encourage the family to be involved with care and are respectful of your wishes.
The home has fantastic facilities with
plenty of outdoor space which families can use and is fantastic when visiting with her great-grandchildren. There are also tea and coffee facilities for residents' families and plenty of seating areas around the home to use when visiting. Mum loves her weekly trip to the on-site hairdresser and has enjoyed extra therapies that are made available.
Mealtimes are well thought out for each resident's needs and snacks are provided throughout the day, arrangements can also be made for residents' clothing and bedding to be laundered separately.
City View is going from strength to strength.

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Review from M H (Granddaughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my grandfather is getting at the home. The staff are so friendly and always helpful. They are wonderful. He came straight from the hospital to here and has settled right in.

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Review from C H (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my father is receiving at City View Court. The staff are amazing and go out of their way to help and accommodate him. He was unable to walk coming here and now he is walking with the aid of a walker.

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Review from J S (Friend of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the best home in Belfast. A new manager who really cares, takes the time to chat to us relatives. The care is second to none and my friend could not be happier. The home is always clean and I would have no problem recommending this home to anyone.

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Review from Helen B (Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this place. All the staff are caring and friendly. We are like on happy family here, the staff are very helpful and they all make me happy here.

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Review from Donald P (Friend of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home at City View Court is well run by the management and staff down to the cleaners. The home is very clean and there is help on hand if you need. Residents are all looked after well. I have no complaints, as a visitor I am made very welcome. I visit twice a day. If the NHS was as good as
this, there would be a lot of happy people. I would pass on this to other people to have a look at this home if they have doubts about facilities for loved ones.

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Review from Nicola G (Daughter-in-law of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident in City View Court and her care is 110%. She is so happy from when she was in a different care home. The staff take time with her. The staff and manager are amazing and treat her like family.

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Review from Kay R (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been to a few homes, Clifton Nursing home has clean, comfortable and homely surroundings which my father was very happy and settled within. Staff are kind pleasant and very helpful and there was always several staff to be found when you wanted to speak to someone. Nursing care was excellent with
the nurses monitoring closely and delivering care well. My father passed away in January in Clifton Nursing Home and the kindness and support of the staff looking after him was second to none. In his last days and hours he was cared for with dignity and humility and nothing was too much bother for the staff. So many staff came in to see him and say goodbye, and support his family. My mother passed away several months earlier in Clifton Nursing home and our experience of the care for her was the same as with my father. I cannot recommend this home highly enough. The people are what makes a place and here the people are an extended family who make it the fantastic place it is.

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Review from E M (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the staff from nurses, care workers, office staff and domestics very helpful and they know their job. Nothing is a bother to them. My father is very well looked after.

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Review from L C (Resident) assisted by family/friend published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Appreciate all their help and support.

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Review from J A (Granddaughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and efficient at their job. Meals are a high standard. It's like a big family.

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Review from Lesley S (Daughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at several homes, before visiting Clifton Nursing Home and were beginning to worry that we wouldn't find anywhere we would be happy with. As soon as we entered the home, we had a good feeling about the place. It's bright and airy and very clean, we were met by the manager, who showed us around
and answered all our concerns. We had a choice of rooms and chose one overlooking the garden.
Mum settled in very quickly and joins in all the activities. She's probably done more in the three weeks she has been there, than in the past few years. She's been to a singing group, movie night, pamper day, cookery session and joined a bowling competition. The staff are very attentive and caring. Mum requires 24hr nursing care and this is administered, professionally and always with her consent.
It's very reassuring for our family to know that mum is happy and well looked after.

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Review from B A (Sister of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is happy most of the time but has her off day. Most of the time she is clean but there are days when I feel she isn't as clean as she should be. Her eating has picked up since she arrived here. Her room and bed are always clean and tidy. She enjoys the activities and the company.

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Review from Frances B (Niece of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

At first, we were worried about things not being done all the time, like the afternoon tea. Some days she didn't get any or it was very late coming. There were no biscuits, or there were things like crackers and cheese that she couldn't eat. Sometimes at the weekend, there isn't any staff if she needed
the toilet. Most of the staff are really nice and talk to her but there is one or two who don't talk or show any care.

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Review from Lana C (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been looked after well. The staff are helpful and the entertainments co-ordinator has been very helpful and encouraging my dad to go to the activities.

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Review from Rose H (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in this home ten years and he is extremely happy. The nursing staff are excellent. Very committed and hard working. The facilities in the home are great and activity staff work very hard to engage with the residents.

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Review from E L W (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased since day one. Staff are very friendly and helpful.

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Review from John H (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word. Extremely pleased.

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Review from Carol T (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience. Everyone is very friendly and helpful to residents and family.

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Current Review Score: 9.0 (8.979)

Overview of Review Score

The Review Score of 9.0 (8.979) out of 10 for City View Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for City View Court is calculated as follows: ( (78 Excellents x 5) + (6 Goods x 4) ) ÷ 84 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.05 Points relating to the number of positive Reviews for City View Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 7 Positive Reviews ÷ 20 = 0.35

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Helen

Helen Robinson

Job Title: Home Manager

Welcome to City View Court.


With a long history in care, we are dedicated to supporting the well-being of older people or those living with nursing and dementia needs.


The team at City View Court works hard to ensure a calm, safe, healthy, comfortable and fun living environment for our residents.


Committed to delivering high-quality care, we ensure our residents receive the care they need in a dignified, respectful manner.


We look forward to welcoming you to our home.


Frequently Asked Questions about City View Court

What types of Care is City View Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does City View Court provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does City View Court have?

There are 100 Single Rooms.

What are the Facilities & Services at City View Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is City View Court to the centre of Belfast?

1.6 mile(s) as the crow flies, distance by road may be significantly further.