Dunanney Care Centre

12 Glebe Road, Glengormley, Newtownabbey BT36 6UW
Submit a Review
9.3 53 Reviews
  • Dunanney Care Centre, Newtownabbey
Show Dunanney Care Centre on the Map

Care Provided by Dunanney Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • David Leitch (Home Manager)
  • Admission Criteria
    • Pre admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home operates an open visiting policy 24 hours a day


  • Parking

  • Free parking on site


Are you the Owner/Manager of Dunanney Care Centre? View your Advertising Options

Dunanney Care Centre Reviews (53)

Total of 53, showing 1-20
9.3

Dunanney Care Centre has a Review Score of 9.3 (9.316) out of 10, based on 8 reviews in the last 2 years. Over all time Dunanney Care Centre has 53 reviews.

Overall Experience

  • 39
  • 11
  • 3
  • 0
  • 0

Date Published

53
1
2
8
45

Review from William L (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had serious mental and physical challenges and stayed here for a number of years. I can't speak highly enough of the manager and staff at this home. The home is fresh, clean and warm. Residents are treated with kindness, compassion and in a dignified fashion. Staff are highly competent and
I have only good words to say.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ms S C (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had such a good experience with the staff of Dunanney. From the moment the care manager met my father for assessment, to his placement and later his transfer we could only praise the staff of the home. My father spent just over a week in Dunanney, as a place came up in a home much closer to us.
As this was his, and our first experience of care homes, it was quite a traumatic time for us. However, it was all made so much easier, by the kindness and professionalism of the manager and his staff at the home. Across the whole team, from the nursing staff, care assistants, and all the support staff, what sticks in our mind, is how all the staff were always friendly and smiling. They were also fully up to speed on his medical needs and treated my father with dignity and kindness. We are very appreciative that our first experience with a care home was so positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eamon M (Son of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is friendly and knowledgeable, she knows her residents and their needs. She goes above and beyond her statutory duties. The entertainer is a lovely young lady who tries to include all residents and addresses people very respectfully. The nursing staff are caring and professional, very willing
to explain medications and my mum's condition and her needs. The care staff are hard working, well trained and very polite. The cleaners are dedicated to their role and its importance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G K (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Dunanney Care Centre for two years now and I have found the staff to be very professional and helpful at all times. The centre has had a new manager in the past few months and I have seen a noticeable difference in the care my father has got. The new manager is doing an excellent
job. My father is very happy at Dunanney and is very well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Son-in-law of Resident) published on 27 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care taken of my father-in-law in his final months of life. The home kept me very well informed about his care and health issues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Son of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been many changes in staff over the last year. Sometimes I think there is too much reliance on agency staff at times and they don't have the knowledge about the residents. All in all, I think my mum is being well looked after. There were one or two occasions during winter months when Mum
did not have any socks on. However, most of the time our mum seems content and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Resident) assisted by family/friend published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, helpful, caring, listen and do for me everything they can. Special mention to the kitchen staff who never fail to ask me what I would like to eat. Helpful with showering, the room is always cleaned and tidied, could not have asked for any more, the staff and management have really made
my experience the best they possibly could and accommodating my needs every opportunity they could.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been there I guess seven or more years. The staff are so lovely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Son of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with some trepidation that my mother was admitted to Dunanney when she was discharged from hospital. It is her first time as a resident in a nursing home and we didn't know what to expect.
Thankfully I can honestly say all our fears were put to bed the moment she had word she was moving. The
manageress rang me twice to give me prior notice of her move and how a room, specialist bed and care had all been arranged for her. She also took time to reassure me of any fears or issues that go along when a loved one is admitted into nursing care. Currently, my mother is getting the kind of care and attention above and beyond what we thought a nursing home would provide. From a personalised plan to help with her meds to the simple act of a nurse putting her head around the door at the end of a shift to say goodbye. She is comfortable, safe and above all happy where she is and with the nursing care, the staff at Dunanney are providing her.

Reply from Cristina Chimixis, Acting Home Manager at Dunanney Care Centre

Thank you very much Peter, we are all a big family and was an honour and pleasure to look after your dear one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Next of Kin) assisted by family/friend published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management has changed this care home around and really cares for the residents. The service provided is excellent. Great nursing staff who genuinely care for the residents. They treat everyone with dignity and respect and are very supportive to family members. They provide an excellent menu service
daily. We have had nothing but positive interactions with management and staff. I cannot thank you enough for everything that you do. 5-star service.

Reply from Cristina Chimixis, Acting Home Manager at Dunanney Care Centre

Me and all the staff in Dunanney would like to thank you for the beautiful words and also for your support and involvement shown in the care of your dear one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark G (Son of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a patient in Dunanney since May 2021, she is bedbound. She frequently tells family how well all staff treat her, this often involves general chat, time spent with her and friendly banter which she enjoys. She has mentioned the new manager by name which surprised us as she gets quite
confused. She is very happy with the manager and all staff which is a great comfort to the family knowing how well she is being looked after. Her eating and drinking are a concern and being addressed by the staff.

Reply from Cristina Chimixis, Acting Home Manager at Dunanney Care Centre

Thank you very much, it has been a pleasure to look after your dear one and also thank you for your and your family's involvement in her care; always bringing a smile on her face when you and the dogs are in, means the world for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy G (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Dunanney for just over a year now. He had spent some time in hospital and had been in a few respite homes before getting a permanent space in Dunanney after a spell in hospital over Christmas 2021. What a breath of fresh air and what a relief for me. The management and staff are all
wonderful, I couldn't praise them highly enough. The home is clean and a very pleasant environment, my dad is extremely well cared for. Dad has dementia and is prone to choking, the staff manage this very well. In the past when he has needed to be admitted to hospital, they are always very good at keeping me informed, or letting me know if I need to come into the home and settle him. Dunanney have certainly taken a weight off my shoulders, I know he is in safe hands there, well cared for and has great interaction with all the staff, nurses and management. They also ran a group forum for relatives and management to provide updates and so any questions could be answered.

Reply from Cristina Chimixis, Acting Home Manager at Dunanney Care Centre

Wendy, thank you very much for your constant commitment and involvement in your dear one's care, he is part of our big family now and we love taking care of him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Dunanney was positive and after chatting to the manager, It was obvious she cared. When my father was admitted, my first impression was confirmed. The residents are treated as individuals and their needs cared for. Their families are kept informed. The manager and staff are very
kind and caring and most of all supportive. It gives you such peace of mind that your loved one is in good care.

Reply from Cristina Chimixis, Acting Home Manager at Dunanney Care Centre

Has been an honour to meet you and to look after your dear one and I would like to thank you for these beautiful words and for the love and involvement shown in your dad's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alexis B (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager lady has made such an impact on the building, greeting visitors and cleanliness. Seems more interested in getting more out of staff and their attitude towards care and nursing home residents.
Last year, I would not have recommended this nursing home facility, but now, with such great
improvements and the positive attitude of the new manager, I would now be happy for other relatives to reside here. The new manager is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wesley A (Partner of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After just three weeks of my partner being here, I am very pleased with the care he is receiving. Following the removal from another care home, I find here very good. I am informed of all matters relating to his care. The staff are more than helpful and listen to what I say, this is very useful and
saves you feeling you are making a complaint. I find the food very good, the room and the rest of the home spotless. My concerns are taken on board and are very few. I go home from visits contented.

Reply from Veronica Sousa, Home Manager at Dunanney Care Centre

Hi Wesley,
I am pleased to hear that you are happy with the care your partner is receiving and that you find the environment clean and staff helpful. Thanks for your review.
Kind regards,
Veronica


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bryan J (Son of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Dunanney Care Centre for a short time now and in that time I have seen a change in him for the better. He's well looked after and is clean and happy with the care he is given. The staff are very attentive to him and nothing is too much bother for them. They are very friendly, keep
me well informed of his well-being and are very approachable. The manageress is a lovely person and just like the staff nothing is too much bother for her. I would recommend Dunanney without hesitation to anyone having to put their loved ones into care.

Reply from Veronica Sousa, Home Manager at Dunanney Care Centre

Hi Bryan,
It's nice to hear that you are pleased with Dad's care and the general atmosphere of the home. We will continue to support Dad as best as we can to ensure he enjoys his stay in Dunanney,
Kind regards,
Veronica


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Both staff and management have done their best under very difficult circumstances.
However, with renewed recent restrictions reimposed it's almost cruel for elderly people to be subject to more restrictions on their loved ones.
Surely the owners of these care homes could develop a more friendly
and user-centered regime for all concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parent has been in the Dunanney Care Centre for a few years now. Most of the time they are happy and content but in the last few months, they have had a few falls when no member of staff has been around. They are getting older and frailer and need more one on one care, which they do get. I haven't
seen my parent much during Covid-19, but I have a few times and their hygiene could be better.

Reply from Veronica Sousa, Home Manager at Dunanney Care Centre

Hi David,
I am sorry to hear that you're disappointed with the number of falls dad has had and his personal hygiene. If possible, I would like to organise a meeting to discuss your concerns and address them as best and as promptly we can.
Kind regards,
Veronica


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond O (Son of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in and out of the hospital a lot recently and I have always been kept updated on her condition. The same applied during the Covid outbreak and I was most grateful to the staff at Dunanney for this.

Reply from Veronica Sousa, Home Manager at Dunanney Care Centre

Hi Raymond,
Thank you for your review, I am pleased to hear that you're happy with the care Mum is receiving in Dunanney and appreciate your feedback. We will continue to do our best to ensure Mum's needs are met and that she remains content in the home.
Regards,
Veronica


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz F (Friend of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's so lovely to see the sparkle back in my friend's eyes again. To all the staff for their continued kind caring and your contribution to that homely atmosphere, "thank you" doesn't express my full appreciation for all that you do every day.

Reply from Veronica Sousa, Home Manager at Dunanney Care Centre

Hi Liz,
It's lovely to hear that we are able to support you and your loved one through such difficult times. We appreciate your feedback and will do our best to continue to fulfil your friend's needs during her stay in Dunanney.
Kind regards,
Veronica


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.316)

Overview of Review Score

The Review Score of 9.3 (9.316) out of 10 for Dunanney Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for Dunanney Care Centre is calculated as follows: ( (53 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Dunanney Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Dunanney Care Centre

What types of Care is Dunanney Care Centre registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dunanney Care Centre provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Dunanney Care Centre have?

There are 32 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Dunanney Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dunanney Care Centre to the centre of Newtownabbey?

1.5 mile(s) as the crow flies, distance by road may be significantly further.