Dunanney Care Centre

12 Glebe Road, Glengormley, Newtownabbey BT36 6UW
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9.3 53 Reviews
  • Dunanney Care Centre, Newtownabbey
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Care Provided by Dunanney Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • David Leitch (Home Manager)
  • Admission Criteria
    • Pre admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home operates an open visiting policy 24 hours a day


  • Parking

  • Free parking on site


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Dunanney Care Centre Reviews (53)

Total of 53, showing 21-40
9.3

Dunanney Care Centre has a Review Score of 9.3 (9.316) out of 10, based on 8 reviews in the last 2 years. Over all time Dunanney Care Centre has 53 reviews.

Overall Experience

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Review from D I (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Dunanney other than I love everything about it. My dad went there in October 2020. I didn't know what to expect but from day one they were fantastic. The staff go above and beyond. They not only made Dad welcome but our family too. The things they do for residents - crafts, entertainment,
ice cream van and many more things. We have gained many friends from Dunanney and I cannot recommend it highly enough. If, like me, you are worried about your loved one going into a home don't be. I tell people about how good it is.

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Review from E C (Niece of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It is difficult to make a proper review when I am only visiting for one hour a week.
On the whole, I think my aunt is well cared for and is happy.
I do think one or two pictures on the wall would brighten her room up, maybe this is not permitted due to hygiene regulations! However, would stimulate
memory and thus promote discussion.

Reply from Chris Walsh, Operations Manager at Dunanney Care Centre

Thank you for your review. We would be delighted to accommodate any pictures which are important to your loved one. Please make arrangements with the home administrator to deliver these and we will ensure that these are hung in your aunt's room at your next visit. Additionally, please liaise with the home manager to maximise the visiting opportunities available within the current guidelines.


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Review from John S (Son of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care Mum is getting. She is safe and cared for.

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Review from G S (Nephew of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good reassurance to know that my aunt is receiving a high standard of 24-hour care.
Good Covid checks etc. regarding visiting.

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Review from Jemma D (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Dunanney Care Centre for eight months and she has been treated with great care and dignity. The staff have always been kind and the standard of nursing care is excellent.

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Review from S A (Great-Niece of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, as a family, are generally pleased with the care that our aunt is receiving. We would like to be kept more informed hen she is ill, we also understand that the staff are busy. The administrator and the activities therapist are especially good and go out of their way to be helpful.

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Review from Margaret H (Mother of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the home and the service provided. Staff are friendly and helpful and my daughter is kept safe, clean, and tidy.

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Review from C R (Daughter of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience to date. Mum is well cared for and washed and dressed. She is happy in the home and enjoys the food and likes the staff.

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Review from Noeleen M (Son of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff give 100% care with dignity and compassion at all times.

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Review from Rosaleen B (Wife of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is happy in Dunanney Care Home.

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Review from Andrew B (Son of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very well staffed and clean. The residents, especially my father, are well looked after and he's very comfortable. Nothing is too much for the staff, especially two in particular who are always very helpful.

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Review from Joseph D (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Dunanney Care Home for almost 7 years now, and I have to say it is a lovely wee place. The staff are very friendly and caring towards my dad's needs and nothing is too much trouble for them. They also keep me well informed by telephone and mail if there is anything they
feel I should know about my dad's care and wellbeing. This is an excellent choice of care home for anyone who cannot give a loved one the constant care that they need. Highly recommended.

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Review from E P (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very kind and helpful. I was always kept informed about my dad's progress and any other situations, nothing was too much trouble for them. All the staff seemed to have a good bond with my dad which helped my mum and myself during the lockdown periods, as we knew dad was well cared
for especially during his last days. All the staff were brilliant!

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Review from John C (Son of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very attentive to my mother's needs and cannot find fault in any way with the care she has been given.

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Review from D G (Niece of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has dementia. She was wandering the streets sometimes in her pyjamas. She had no sense of time (day or night), she would forget to wash or eat. She was a danger to herself. Since moving to the care home she is safe, clean, well-fed and medication taken care of. The staff are patient, caring,
considerate and gentle. I highly recommend this 'home' because that's what it is!

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Review from Samuel H (Brother of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most excellent residence. Courteous and helpful staff.

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Review from Claire L (Granddaughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care and support given to granny and myself.

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Review from Rosenna S (Niece of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a niece of a resident in Dunanney Care Centre, I am extremely delighted with the care my uncle receives.
The staff and management are worth their weight in gold. Thank you to them for the care that they give.

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Review from Julie R (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my dad is receiving. Would highly recommend Dunanney Care Centre to anyone in my position regarding my father.

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Review from Gloria P (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. The staff are friendly.

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Current Review Score: 9.3 (9.316)

Overview of Review Score

The Review Score of 9.3 (9.316) out of 10 for Dunanney Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for Dunanney Care Centre is calculated as follows: ( (53 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Dunanney Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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