Dunanney Care Centre

12 Glebe Road, Glengormley, Newtownabbey BT36 6UW
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9.3 53 Reviews
  • Dunanney Care Centre, Newtownabbey
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Care Provided by Dunanney Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • David Leitch (Home Manager)
  • Admission Criteria
    • Pre admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home operates an open visiting policy 24 hours a day


  • Parking

  • Free parking on site


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Dunanney Care Centre Reviews (53)

Total of 53, showing 41-53
9.3

Dunanney Care Centre has a Review Score of 9.3 (9.316) out of 10, based on 8 reviews in the last 2 years. Over all time Dunanney Care Centre has 53 reviews.

Overall Experience

  • 39
  • 11
  • 3
  • 0
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Review from Ann D (Niece of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Any time I have been to visit my uncle, the staff have been very friendly and considerate. The facilities have been clean and well maintained.


My uncle seems to be very content here and the staff interact well with him.


It has a better atmosphere than other care facilities I have experienced.


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Review from K T (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Dunanney Care Centre on 4/10/17. Whilst it took her few months to settle and to get her medication sorted. I now feel she is quite happy and have no cause for concern. The management and staff are very caring and helpful at all times with some going that extra mile.

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Review from Kieran Q (Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Well looked after.

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Review from Marian S (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is entering her third year in Dunanney Care Home and I could not be happier with my mum's care, I had so many doubts about leaving my wee mum in someone else care but I can't praise the staff enough.

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Review from Pauline M (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been very good to me.


The home is kept very clean and my laundry is very efficient.


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Review from Cathy D (Niece of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is always clean and staff pleasant.

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Review from Julie B (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's stay in here was excellent. Staff made him feel very welcomed. They were friendly and caring. I would highly recommend the home.

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Review from Jane M (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy to have my Mum living here as the nursing staff and care workers are so good with each individual needs. My Mum is happy here and settled in very quickly. I would recommend this place as we can go home knowing our Mum is safe and well cared for.

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Review from E B (Wife of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and staff are lovely.

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Review from Nicola E (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to praise the staff and management for looking after my mother. The home and staff were kind, giving and helpful. I did not have to worry when I left my mother at Dunanney Care Centre the atmosphere was calm and relaxing.

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Review from Donna M (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum (a dementia sufferer) has been a resident here since March 2016. In that time I have witnessed the relentless care and commitment of all the staff whatever their role may be. Not only has my mother's care been excellent but staff have shown compassion and caring to my elderly father who visits on
a daily basis. I have nothing but praise for all involved in the provision of care at Dunanney Care Centre.

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Review from Sara H (Daughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so helpful. Food is good. Atmosphere very friendly.

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Review from Andrew C (Son of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Terrific care home with very professional and caring staff. Nothing is any trouble. We are kept fully informed of mums health and well being at all times. Plenty of activities on a daily basis.

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Current Review Score: 9.3 (9.316)

Overview of Review Score

The Review Score of 9.3 (9.316) out of 10 for Dunanney Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for Dunanney Care Centre is calculated as follows: ( (53 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Dunanney Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (4)

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