Galgorm Care Home is located on Ballymena's a Galgorm Road and is convenient for shops, amenities and public transport.
This historic building has been sympathetically converted into a care home and provides accommodation in single occupancy rooms, all of which have private washing facilities. Some rooms are suitable for sharing.
Galgorm features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served and residents can select from the choices available daily. Special diets can be catered for.
Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.
The home provides a varied programme of activities for residents enjoyment.
Galgorm Care Home has a Review Score of 9.0 (8.957) out of 10, based on 6 reviews in the last 2 years. Over all time Galgorm Care Home has 19 reviews.
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11
8
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5
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Review from James M (Son of Resident) published on 18 September 2024
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Overall ExperienceOverall Experience4.0 out of 5
Mum was in the care of Galgorm for the last few months of her life. We found her caring and everyone connected with her care to be very good. We were always informed of any changes to her health and if needed to be taken to hospital we were informed immediately, overall care very good.
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Review from Robert C (Husband of Resident) published on 8 July 2024
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Overall ExperienceOverall Experience4.0 out of 5
It is not just a nursing home.
It's a home.
5 star team.
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Review from Wesley M (Son of Resident) published on 2 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
Placing our mum in a care home was probably one of the hardest decisions my family has ever had to make, and choosing the best home available was our top priority.
We were lucky to find a room for Mum in Galgorm Care Home and she has never looked back.
The care and attention she receives from the
nursing staff, the caring staff, the admin staff and everyone else concerned with her care is absolutely first-class.
The atmosphere in the home is so friendly and someone is always at hand should they be required. The activities arranged for the residents is very impressive and hats off to the personnel responsible for this.
In summary, the hardest decision our family ever had to make has turned out to be the best decision we ever made. Placing Mum in Galgorm Care Home has given us the peace of mind we were looking for in the knowledge that our loved one is receiving the care and respect that she deserves in her twilight years.
A massive thank you to all at Galgorm Care Home.
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Review from L M (Daughter of Resident) published on 1 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
I have to say that the team at Galgorm Care Home have been absolutely amazing looking after my mummy! They have all gone above and beyond in every way the staff are so friendly and caring and you can really see the connection the staff have with the residents!
My mummy was really worried about going
into a care home but since then she has seen that there is fun laughter and a bit of carry-on with plenty of entertainment for the residents and families with the children from the schools coming in and singing to the dressing and tea parties!
I honestly can’t rate this home enough!
Thank you Galgorm Care Home.
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Review from Karen T (Niece of Resident) published on 26 April 2024
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Overall ExperienceOverall Experience5.0 out of 5
From the day we went to check out Galgorm Care Home for my aunt until now (thankfully my aunt is now a resident) as a family, we could not wish for better treatment. When we leave after our visits, we're so comforted to know that every member of staff cares for and loves my aunt. She is so happy...
always has a smile on her face and her eyes are as bright as buttons. We cannot reiterate enough how caring and committed to residents' needs and their happiness every member of staff is. The care home is spotless and the food is amazing. The fact that there is stimulation and loads of events laid on is amazing... the residents are not sitting from morning to their bedtimes doing nothing or feeling lonely... we couldn't wish for our aunt to be anywhere else in this stage of her life. Well done to every single member of staff... we all truly appreciate every single thing you do for our aunt. Thank you so much!
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Review from W K (Niece of Resident) published on 15 March 2024
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Overall ExperienceOverall Experience4.0 out of 5
In general, care given to my aunt is good. Effort is made to meet her taste, food-wise. Staff are friendly and courteous. Take the time to have a chat as she does not want to go outside of her room. Rooms are clean and tidy. Plenty of activities if she is willing to participate. Overall one of the better
care homes we as a family have experienced.
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Review from G B (Daughter of Resident) published on 22 March 2021
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Overall ExperienceOverall Experience4.0 out of 5
I have found the staff to be caring and knowledgeable in my mother's care. My experience is positive when I visit. Staff are always friendly and polite. The same staff have worked in the home since my mother's admission, which is a good sign, continuity of care. Unable to score for facilities, food
and drink as I have not been inside the home for over a year due to covid restrictions.
Reply from Olivia Shields, Marketing Assistant at Galgorm Care Home
Thank you for letting us know how we are doing at Galgorm Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from T W (Cousin of Resident) published on 15 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
With a happy, caring staff and a clean home, the resident is very happy.
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Review from D M (Brother of Resident) published on 12 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
Very helpful with any requests we have made courteous at all times. Lovely dedicated staff.
Reply from Olivia Shields, Marketing Assistant at Galgorm Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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Review from John B (Husband of Resident) published on 18 February 2020
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Overall ExperienceOverall Experience5.0 out of 5
A care home is only as good as it's staff, and during my wife's (terminal) stay in Galgorm Care Home, the staff were excellent. Although most were young, they were caring and dedicated, and nothing was too much trouble. There was a daily activity programme suited to the needs of the residents. The food
was of a high standard and varied. Although the building itself is old, the care given is first-rate.
Reply from Olivia Shields, Marketing Assistant at Galgorm Care Home
Thank you John, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Galgorm Care Home. We understand how upsetting it must have been and are so pleased you felt that our team lived up to expectation and treated your wife with dignity and the compassion she deserved during her time at our home. We hope that her time at Galgorm did see some friendships flourish with both the care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.
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Review from B W (Next of Kin) published on 6 January 2020
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Overall ExperienceOverall Experience5.0 out of 5
I am next of kin to a lady in Galgorm Care Home. The staff from the kitchen staff, care assistants and nursing staff are fantastic. They all go over and about their jobs to make this lady feel at home and loved. The staff have even brought items like knitting needles and wool out of their own wages
to keep this lady occupied. I could recommend this home to anyone for all the care they dive to the residents.
Reply from Olivia Shields, Marketing Assistant at Galgorm Care Home
Thank you, for letting us know how we are doing at Galgorm Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.
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Review from Matthew W (Son of Resident) published on 7 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
All aspects of my father's well being are well catered for from all the staff at his home.
Food is great, wide and varied, even making something for each individual person. I see this as I see the care that is taken at supper time every day.
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Review from Jim M (Brother of Resident) published on 18 June 2018
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Overall ExperienceOverall Experience4.0 out of 5
I am very pleased with the overall care my Brother receives. The management and staff are very attentive. I have no complaints whatever.
Reply from Ronnie Cavanagh, Marketing at Galgorm Care Home
Thank you, Jim, for your comments about your recent experience at Galgorm Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Karen D (Daughter of Resident) published on 20 April 2018
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Overall ExperienceOverall Experience4.0 out of 5
My mum is cared for, to the best of my knowledge, she's very happy.
Reply from Ronnie Cavanagh, Marketing at Galgorm Care Home
Thank you, Karen, for your comments about your recent experience at Galgorm Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a wonderful day.
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Review from Gladys M (Daughter of Resident) published on 28 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
This is a great home with a good team working in it, my mum is very happy here and she knows all the girls from 2 previous stays at Galgorm. We feel she is safe here and happy. The rooms are well kept and tidy and mum loves the company of people speaking in as they pass by her door. Highly recommend.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Galgorm Care Home
Thank you, Gladys, for your comments about your recent experience at Galgorm Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Margaret M (Daughter of Resident) published on 23 March 2016
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Overall ExperienceOverall Experience4.0 out of 5
I've been going into this home to see my mum for the past year and have always found it to be friendly and nice. Always helpful. Time to talk to me. Mums care is good, she is content and happy and that is all that matters. I've no complaints about the home.
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Review from Dorothy L (Daughter of Resident) published on 21 March 2016
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Overall ExperienceOverall Experience4.0 out of 5
The home has provided all aids necessary e.g Crash mat and alarm. All staff are very patient and tolerant with her, as she has dementia. They have got to know about her upbringing and life and would encourage her to talk about her life. Not only that they have got to know all of us as a family. When
I visit it is like visiting mum at her home.
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Review from Moira A (Daughter of Resident) published on 18 March 2016
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Overall ExperienceOverall Experience5.0 out of 5
I find the standard of care within Galgorm Care Home, next to none from the cleaners to the home manager. Each and every member of staff is approachable, professional and dedicated within their field. My mother is extremely happy, and I can't thank the staff enough for my mother's care and peace of
mind/
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Review from Amanda W (Daughter of Resident) published on 15 February 2016
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Overall ExperienceOverall Experience5.0 out of 5
My dad was so well cared for while in Galgorm care home. I really was content to leave my dad in the very capable hands of all the staff from nurses, carers, domestics and management. My dad was cared for really well in all aspects of his needs and with dignity. He was made to feel like part of a big
family. I had bad experiences with another care home so was very apprehensive about leaving dad to someone else's care but the staff were all very reassuring to me and also followed through with anything I asked them to do. I was able to relax at home knowing that my dad was fine. I would have no hesitation to have my dad stay here again, and in fact if dad ever needs to be in a home permanently I would like it to be here.
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Current Review Score: 9.0 (8.957)
Overview of Review Score
The Review Score of 9.0 (8.957) out of 10 for Galgorm Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Galgorm Care Home is calculated as follows:
(
(41 Excellents x 5)
+
(26 Goods x 4)
+
(5 Satisfactorys x 3)
)
÷ 72 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.457 Points relating to the number of positive Reviews for Galgorm Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
= 3.6
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 35 registered maximum number of service users is 7. 6 Positive Reviews ÷ 7 = 0.857
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Galgorm Care Home
What types of Care is Galgorm Care Home registered for?
Older Person Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Galgorm Care Home provide?
Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.
How many Rooms does Galgorm Care Home have?
There are 27 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Galgorm Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Galgorm Care Home to the centre of Ballymena?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
