Glendun Nursing & Residential Home Reviews (2)
Glendun Nursing & Residential Home has a Review Score of 2.0 (2.000) out of 10, based on 2 reviews in the last 2 years. Over all time Glendun Nursing & Residential Home has 2 reviews.
Review from E M (Respite Resident) published on 12 April 2024
Submitted via Website •
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Overall Experience
3.0 out of 5
The nurses and care staff were kind and helpful and very hard-working especially as the home was very busy with many residents with extensive needs.
Facilities were basic although
Bathroom/toilet facilities were poor.
Very little in line of activities for residents except for once a week when a musician came to sing. Residents really enjoyed this!
I was happy enough while there but was glad to go home after 3 weeks!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Daughter of Resident) published on 22 January 2024
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Overall Experience
1.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 2.0 (2.000) out of 10 for Glendun Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.000 for Glendun Nursing & Residential Home is calculated as follows: ( (4 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (13 Very Poors x 1) ) ÷ 23 Ratings = 2
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Glendun Nursing & Residential Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 0 Positive Reviews ÷ 6.2 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.