Hawthorn House is located in a secluded area of East Belfast and is convenient for shops, amenities and public transport. Forestside Shopping Centre is three miles away.
This purpose built care home provides accommodation in single occupancy rooms, all of which have en-suite facilities.
Hawthorn House features a TV lounge and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served and residents may select from the daily menu options available. Special diets can be catered for.
A physiotherapist, hair stylist and chiropodist all visit the home at regular intervals. Complementary therapies can also be arranged.
The home provides a variety of activities for residents.
Hawthorn House Care Home has a Review Score of 9.0 (9.049) out of 10, based on 7 reviews in the last 2 years. Over all time Hawthorn House Care Home has 17 reviews.
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17
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2
7
10
Reviewer Connection to Hawthorn House Care Home
5
3
2
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1
1
1
1
1
1
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11
4
0
1
1
Date Published
17
0
2
7
10
Review from D M (Son of Resident) published on 9 September 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Due to my mother only being at Hawthorn House for 7 days before her passing. It was not really enough time to get to know the staff and other residents. During my late mother's time at Hawthorn House, the staff were very professional, caring and extremely considerate of my mother's medical needs and
also towards myself and other family members.
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Review from I T (Son of Resident) published on 22 July 2024
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Overall ExperienceOverall Experience5.0 out of 5
Mum was treated with respect, compassion and dignity during her stay in respite care at Hawthorn House. Mum reported privately to me that 'they are very good to me'. The room was clean and at a good, constant temperature for Mum. The nurses reacted quickly to any health concerns arising and always kept
me informed, which I appreciated. I would recommend Hawthorn House to anyone.
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Review from M A (Next of Kin) published on 11 December 2023
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Overall ExperienceOverall Experience5.0 out of 5
I am next of kin and I have found this home quite good.
I find the staff very nice and pleasant to deal with they are all very obliging.
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Review from R D (Sister of Resident) published on 11 December 2023
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Overall ExperienceOverall Experience4.0 out of 5
Never having had experience of care homes I feel there is a nice atmosphere in the home. The staff are very helpful and friendly. It's clean and tidy and I feel welcomed when I visit. I try to visit twice a week with my sister. Sometimes I visit on a Sunday and at times, I find it hard to find a member
of staff when my sister needs to use the bathroom but recognise that they are probably dealing with other residents and also there are not as many staff on at weekends. All in all my sister is well cared for and has settled in well.
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Review from D M (Resident) published on 6 December 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent home with charming and efficient staff. Nursing and nursing care staff are of a very high standard. Staff including management have made me feel very welcome from day one.
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Review from G C (Daughter of Resident) published on 4 December 2023
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Overall ExperienceOverall Experience4.0 out of 5
Staff all very good and helpful. Saturday and Sunday, not enough staff at times. Mum is very happy here. A few problems with caring for her feet and a few things were missed. Nurses took on board my concerns. Staff all very good but I find I never see the same person from day to day.
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Review from Ellen M (Wife of Resident) published on 22 September 2023
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Overall ExperienceOverall Experience5.0 out of 5
My husband was a resident in Hawthorn House Care Home from July-October 2022. He was excellently cared for by all the staff. I was a resident for 3 weeks respite after having my hip replaced in January 2023. All aspects of my care were excellent.
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Review from R M (Niece of Resident) published on 7 December 2020
Submitted via Website •
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Overall ExperienceOverall Experience2.0 out of 5
When my aunt was diagnosed with Alzheimer’s she remained at Hawthorn where they assured me they could manage her condition. But instead of recommending a home where they would have had the experience of her condition, she stayed there until her death. It was too late to move her. Hawthorn House Care
Home isn’t suitable for any type of Alzheimer’s or dementia patients.
I felt the manager's communication poor and staff found my aunt hard to care for and unable to cope with her anxiety and confusion. Also, I was surprised they had an inexperienced person liaising with family members. This person had a strong personality and we found her very intimidating.
However, on the positive side, Hawthorn is a modern facility and is suitable for mobile seniors who would enjoy interacting with other people.
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Review from Alli M (Great-Niece of Resident) published on 21 October 2020
Submitted via Website •
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Overall ExperienceOverall Experience1.0 out of 5
Would not recommend for anyone with dementia/ Alzheimer’s as very little knowledge of these conditions are apparent with all the staff within the home. No knowledge of palliative care or recognition of the end of life.
Reply from Olivia Shields, Marketing Assistant at Hawthorn House Care Home
Thank you for taking the time to leave us feedback on your experience with us. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas, we remain committed to continued engagement. We take all comments seriously and see them as an opportunity to improve the services we provide. Thank you again.
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Review from C H (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Staff - kind and caring. Always smiled and took time to speak to residents and welcome visitors. A well kept, clean home with nice rooms. The food seems good with good choices.
Reply from Olivia Shields, Marketing Assistant at Hawthorn House Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Stephen C (Son of Resident) published on 19 December 2019
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Overall ExperienceOverall Experience5.0 out of 5
My mother originally came in for respite after a fall. She had always been fiercely against going into a home, or any sort of sheltered accommodation. She had been living alone with a care package until the fall. I had to move her into a care home so she could get properly looked after.
What a difference
this place has made to both our lives. She has settled in fantastically well, becoming loved by the carers. I can rest at ease knowing she is getting the best care possible. Really can't rate this place highly enough. Six stars.
Reply from Olivia Shields, Marketing Assistant at Hawthorn House Care Home
Thank you, Stephen, for your positive feedback towards Hawthorn House Care Home. One of our top priorities is to provide comfort into the home, so all residents feel welcomed. We are so pleased to hear how well your Mother has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from Lynne H (Daughter of Resident) published on 3 April 2019
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Overall ExperienceOverall Experience4.0 out of 5
We, as a family, are satisfied with the care my mother receives.
Reply from Ronnie Cavanagh, Marketing at Hawthorn House Care Home
Thank you, Lynne, for your comments about your recent experience at Hawthorn House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Mary S (Friend of Resident) published on 25 January 2019
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Overall ExperienceOverall Experience5.0 out of 5
My friend of 97 was admitted after a short spell in hospital when diagnosed with terminal bowel cancer.
I visited many care homes in my search for a home from home for her and was impressed with the reception and information I got from the staff, even though I arrived, unannounced.
The care she got
during her stay was great. I was advised of every change in her health, eating and medicines.
The staff always treated her with respect, right to her passing away.
Any time I asked for advice, from form filling to clearing her room, I was dealt with in a lovely manner... nothing was too much.
I can only go by our own experience but I really had no complaints. People have to remember that staff are responsible for numerous people in their care, not always available to leave another resident straight away but our relatives/friends dignity is always foremost.
Reply from Ronnie Cavanagh, Marketing at Hawthorn House Care Home
Thank you, Mary, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hawthorn House Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your friend with dignity and the compassion she deserved during her time at our home. We hope that her time at Hawthorn House did see some friendships flourish with both the Care team and residents. Thank you again, Mary, if there is anything more we can do please do not hesitate to reach out.
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Review from Robert M (Son of Resident) published on 27 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident in Hawthorn House from November 2015, during this time we have found that it is a well-run care home in all its aspects, great staff and management. My mother who will be 91 is very happy there and if she is happy so are we.
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Review from C P (Son of Resident) published on 20 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident Hawthorn House for over two years and has been well cared for throughout this period.
Her bedroom is always cleaned tidy with her clothes neatly laundered. The staff who look after her daily needs are excellent. The home is properly and professionally managed and due to
the food care received from the staff my mother's health has improved remarkably and now stabilised. She enjoys the companionship of other residents always takes part in all the activities provided by the care home and the food provided at all meal times.
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Review from Dorothy A (Sister of Resident) published on 14 March 2017
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Overall ExperienceOverall Experience4.0 out of 5
I have found the staff in the care home most kind and helpful. My sister settled down and felt at home within a few months of moving in. She is comfortable, well cared for and enjoys the food and activities.
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Review from Brian W (Brother of Resident) published on 14 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
Our brother has been in care since June 2009. Over the past few years, his health has declined due to his Parkinson's disease and more recently needing more care and time spent with helping him with his personal hygiene and feeding. We cannot speak highly enough of the medical staff, catering staff
and the care manager.
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Current Review Score: 9.0 (9.049)
Overview of Review Score
The Review Score of 9.0 (9.049) out of 10 for Hawthorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.349 for Hawthorn House Care Home is calculated as follows:
(
(35 Excellents x 5)
+
(42 Goods x 4)
+
(6 Satisfactorys x 3)
)
÷ 83 Ratings = 4.349
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Hawthorn House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
= 3.7
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 32 registered maximum number of service users is 6.4, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Hawthorn House Care Home
What types of Care is Hawthorn House Care Home registered for?
Older Person Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Hawthorn House Care Home provide?
Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.
How many Rooms does Hawthorn House Care Home have?
There are 32 Single Rooms.
What are the Facilities & Services at Hawthorn House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Hawthorn House Care Home to the centre of Belfast?
3.4 mile(s) as the crow flies, distance by road may be significantly further.
