Kintullagh House

36 Westbourne Avenue, Carniny Road, Ballymena BT43 5LW
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8.3 25 Reviews
  • Kintullagh House, Ballymena
Kintullagh House is a sixty-two bedroom care home in Ballymena that strives for a personalised service to suit a wide range of healthcare issues.

Nurses are highly-qualified and carry out regular assessments of care packages, with this Kathryn Homes service committed to long-term training solutions and welcoming to new care methods and assistive technologies.

A comfortable environment and pleasant social atmosphere allows residents to achieve a pleasing lifestyle and to feel respected and well looked-after.

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Care Provided by Kintullagh House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dana Patterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kintullagh House

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Nursing Care from £950
  • (these prices are only a guideline, please contact Kintullagh House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Kintullagh House Reviews (25)

Total of 25, showing 1-20
8.3

Kintullagh House has a Review Score of 8.3 (8.305) out of 10, based on 8 reviews in the last 2 years. Over all time Kintullagh House has 25 reviews.

Overall Experience

  • 18
  • 3
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  • 4

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17

Review from Linda J (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother spent the last three and a half years of her life as a resident of Kintullough. She was treated with respect and dignity by both carers and nursing staff. Over time she formed very close bonds with many of the staff, which was lovely. The manager always addressed any small concerns I had,
and I always felt assured that Mum was in safe and caring hands.
The care home itself is immaculate and has good facilities both inside and out. My Mum and I spent two happy summers enjoying the gardens and sunshine, creating memories I will always remember fondly.

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Review from O G (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kintullagh is a lovely place. The home is absolutely spotless, the food is beautiful, and he is always well-presented. As a family, we have no complaints. We could not ask for a better care home. We have 100% trust in the staff and the manager of Kintullagh. My father is so happy, content and loved
- just as he was at home.

Reply from Dana Patterson, Home Manager at Kintullagh House

Thank you so much for your kind words. At Kintullagh, we strive to provide the best possible care for our residents.


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Review from Claire W (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly feel that I could not have found a better nursing home for my dad, he is treated with respect and dignity. Care is of the highest standard from all the staff (they are all amazing) and go above and beyond for my dad. It really is a home-from-home. Dad loves all the staff. They are always
friendly and cheerful and honestly couldn't do enough for him and his needs. The home is immaculate. The manager is the loveliest lady and has made many changes for the better, I can't thank everyone enough. They are all amazing.

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Review from Mary G (Daughter of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our mum spent 3 years in Kintullagh. During the current manager's time, absolutely no discussed issues were ever addressed. The standard of some food was only fit for a dog and not even warm enough. In her early days there, we found her with a newspaper as a bib! She was rarely in a position to assist
her in managing her meals. Never in a comfortable position when sitting. Other issues _ buzzer left on the table in the middle of the floor, never had a bath, dirty nails, other residents' nighties, belongings missing, some staff spending work time in an office on their phones, feet on the windowsill! The two most serious incidents resulted in broken bones and plaster casts on her left leg and right after an even more serious injury. The current serious incident has been totally disregarded by Kintullagh and Kathryn Homes. She is now in a fantastic place and the change in her demeanour demonstrates how they couldn’t care less attitude in Kintullagh had actually impacted our mum.

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Review from Mary G (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my mom to Kintullagh from another care home has been an absolute blessing in disguise.
Kintullagh offers a home-from-home experience not only to the residents but to us as a family. The atmosphere is very friendly, homely, and welcoming from all levels of staff.
The nursing care is exceptional
and they go above and beyond for my mom to cater to the individual details of Mom's likes, dislikes, and needs. They listen and take heed of our input as a family as her advocate to integrate her care needs so that we feel part of that process.
There were several key indicators that confirmed that Kintullagh delivers great care in that within weeks Mom's mood lifted considerably, she was remembering people's names, they gave her back her dignity by actually putting her on the toilet as she is immobile, and she started eating again and steadily gained weight.
I would highly recommend this care home and I want to thank everyone for all the love and attention you give to my mom.

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Review from P R (Wife of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As a care partner, I visited my husband daily and was seriously concerned that his safety and welfare were compromised by staff shortages. However after I had raised this matter with senior management I was treated with disrespect, ignored or obstructed.
Also, I witnessed incidents of neglect, totally
unacceptable standards of care and very little compassion, particularly in my husband's final days. For example; failure to change wet bedding; making my very distressed husband wait 25 minutes to be toileted, despite my 3 requests to 2 carers who were sitting chatting with other residents; a nurse roughly pulling off his socks, throwing them on the floor and not replacing them; misleading advice from a nurse resulting in me not being present at his passing; no acknowledgement by management of his death. These experiences greatly contributed to our very high levels of stress and anxiety. Consequently, I deeply regret having my husband entrusted to the so-called "care" of this home.

Reply from Stuart Johnstone, Director of Operations at Kintullagh House

On behalf of Kathryn Homes, please receive this response as confirmation that the associated review has been acknowledged.
We can confirm all matters regarding complaints are responded to formally in line with our current policy and procedures. We have provided a clear rationale for the concerns raised in this review and offered our sincerest apologies regarding the negative experiences at Kintullagh House Nursing Home.


At Kathryn Homes, we champion and guide all staff and associated stakeholders to go out of their way to help and care for the physical, mental, and emotional needs of our residents, friends, and staff in a safe, effective, and compassionate manner.


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Review from L C (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kintullagh House since October 2022 and all I can say is that my mum's care is of the highest standard. Every staff member in the home deserves an absolute medal. I would 100% recommend Kintullagh to anyone looking a loving home for their loved one.

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Review from M J (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Kintulllagh House since the start of January. The first time I entered Kintullagh was when me and my family was viewing the home, the home had such a good feeling to it. We were shown around the home by the manager who is a lovely lady, so welcoming and pleasant to chat with.
The bedroom shown to us was well presented, clean and had such a fresh smell to it by the end of our visit we as a family knew that Kintullagh was the place for my mother to live. Even now, in the month of March, my opinion of the home, staff or management has not changed, They are all absolutely fantastic!

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Review from P M (Son of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Kintullagh House every day, twice a day. I can not recommend this care home enough. The care and compassion the care assistants show towards my mother is outstanding. The management hold a tight ship of the house and are always there if needed. My mother loves attending breakfast club on Tuesdays
and Friday mornings. The overall cleanliness of the home is a 10/10. My mother is always well presented, she always looks fresh, her clothes is always spotless. She enjoys mealtimes along with the tea trolleys throughout the day. I can not thank the staff enough for what they do on a daily basis. I know leaving the home my mother is in safe hands and well looked after.

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Review from M C (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I can only give one star. Management was never available when we needed to speak with them and my mum who was admitted there to rehabilitate from a double fractured pelvis had 2 falls within 8 days of being there. Also, she was left untoileted for 27 hours, the nurse told us she didn't want to go to
the toilet!
On another occasion, my mum who is doubly incontinent was left for 25 minutes after we told them she needed to use the toilet.
We also witnessed the residents being left sitting in the dayroom in the dark all day with a telly on very loud. No mental stimulation whatsoever!
I wouldn't leave my dog there let alone a loved family member!

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Review from J M (Brother-in-law of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first entering Kintullagh House to visit my brother-in-law I was greeted by a very friendly and helpful member of staff. My brother-in-law has settled in very quickly and was given the best of care. Visiting daily since August, I have witnessed the same excellent care given to all the residents and
I have nothing but praise and admiration for all the staff. I would highly recommend Kintullagh House to those who are seeking to find a warm, caring, loving and friendly home for any family member.

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Review from Lawrence W (Nephew of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find a suitable 24-hour care provider for our aunt after she was discharged from hospital. She was sent to another large nursing home in local area for two weeks of respite and it was a horrible experience for her and wanted out of it asap.
We visited 3 other nursing homes in the area
and were quickly drawn to Kintullagh.
We spoke with the manager and quickly decided that it was the home we wanted for our aunt.
She was in a total of four months until she passed away. The carers are all so friendly and more than helpful to do anything to keep the service user happy and comfortable. The day our aunt passed away they were all so helpful and caring to us.
I know covid is still about, but they do so much to keep everyone protected. And all our family could pop in and out at a time suitable to us which our aunt really enjoyed.
I want to take this time to thank the staff all so much for the care they provided and the friendly faces and smiles we always were greeted with.

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Review from G N (Friend of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a while since I visited Kintullagh House and the difference I noticed as soon as I walked through the front door was impressive. It felt like such a welcoming environment and the atmosphere was lovely. The staff are excellent and very friendly.

Reply from Dana Patterson, Home Manager at Kintullagh House

Thank you for taking the time to review our beautiful home. Your kind words mean so much and I will pass this on to the team.


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Review from Bill W (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my mother has received since becoming resident in Kintullagh. The standard of care has been very good and the staff are always helpful. It is reassuring to know that our mother is in a safe and secure environment.

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Review from Rodney C (Son of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a patient here for a few years. We have always found the staff professional, knowledgeable, approachable and very caring. We are very grateful for this team's work ethic which resulted in a COVID free home. Staff kept in touch throughout lockdown and facilitated Facetime which helped
put our minds at ease. We would like to thank all the staff for their excellent care.

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Review from Donna G (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and I visited several homes in the area to find suitable care for my mother, my first reaction was it had a family feel to it and I was really impressed. It did not disappoint, my mother was a resident from August 2019 until she recently passed away July 2020. In early March they were quick
to lockdown and had strict policies to protect their residents. I felt content that mum was in a safe, caring environment. I cannot praise the staff enough in Kintullagh and feel indebted to them for the care they gave her which sadly ended up the last few months of her life. She was admitted to hospital due to her illness and returned for palliative care, she was treated with all the dignity and respect she deserved. Family were able to take turns to sit with her and be there until the end.

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Review from Heather L (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident here just over 2 years now and I am very happy with the care he is receiving. There is a high standard of cleanliness both in his room and of his personal care. Sometimes clothes are mixed up but he is always clean and they are changed regularly.
It was a very hard time
during the lockdown but the management stepped up very quickly and closed off from visiting very early, this has kept our family member safe from the virus up till now, which we are very thankful for.
The nurses, care assistant, cleaners, kitchen staff are all very friendly, well presented and helpful during any of my visits ( I would be in almost every day before lockdown). Any requests are acted on promptly.

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Review from James R (Son of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in this home for just over a couple of years now. Made to feel very welcome and received a lot of support from the staff when she was going through the difficult time of change in her circumstances and this enabled her to settle in very quickly. She has made a lot of new
friends here, both from the staff and the other residents and enjoys the company.
My mother still has a very active mind and enjoys the entertainment that is available on a regular basis and speaks very highly of the staff involved with this.
I am very grateful to the management and staff of Kintullagh who have shielded and protected my mother during the current COVID pandemic, I couldn't have asked for more.

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Review from T B (Daughter of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother has been a nursing care resident in Kintullagh House for just over a year now, and my brother, her son, and I cannot rate, both the management and the staff, highly enough.
Our mother's needs are met at all times and the home offers plenty of stimulation In the form of events etc.
The due
care and diligence towards our mother have ensured that our mother is safe, happy and immaculate at all times and we have no qualms whatsoever about either her health or safety.
We would without any hesitation recommend Kintullagh to anyone.

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Review from Ann F (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Personal care - not washed hands and nails dirty. Room items left lying on the floor, clothes (wrong size) needed to wear large size which are in the wardrobe due to steroids use.
Clothes not hung up properly in the wardrobe, all wrinkled and double creased.
Kindly asked for Mum's phone to be charged
in order to contact. The nurse in charge said the kitchen didn't bother. No tea given at all between lunch and dinner Saturday 14th April

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Current Review Score: 8.3 (8.305)

Overview of Review Score

The Review Score of 8.3 (8.305) out of 10 for Kintullagh House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.213 for Kintullagh House is calculated as follows: ( (69 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (12 Very Poors x 1) ) ÷ 94 Ratings = 4.213

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.092 Points relating to the number of positive Reviews for Kintullagh House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 6 Positive Reviews ÷ 12.2 = 0.492

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Bronach

Bronach Campbell

Job Title: Registered Nurse Home Manager

Joined: 2024

Welcome to Kintullagh House Nursing Home, I am Bronach Campbell. As a Registered Nurse Manager, I believe in ‘choice’ being central to good nursing care. I am currently completing my Master's Degree in Nursing Science and am keen to link some of the most recent best practice initiatives to the care provided at Kintullagh House. My team and I are committed to delivering truly person-centred care to our residents in a safe, stimulating, homely environment. Our home is purpose-built and provides our residents with the facilities to relax in the comfort of their rooms or to take part in well-being activities or social events in our lounge. I look forward to welcoming you to your new home.


Frequently Asked Questions about Kintullagh House

What types of Care is Kintullagh House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kintullagh House provide?

Palliative Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kintullagh House have?

There are 53 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Kintullagh House?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Kintullagh House to the centre of Ballymena?

1.0 mile(s) as the crow flies, distance by road may be significantly further.