Balmoral View Care Centre

5 The Manor, Blacks Road, Dunmurry, Belfast BT10 0NB
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9.5 27 Reviews
  • Balmoral View Care Centre, Belfast
Balmoral View Care Centre is located on the southern side of Belfast and is close to shops, amenities, public transport and the M1 motorway link. Park Shopping Centre is just two miles away.

This listed building has been sympathetically converted and together with a new extension provides accommodation in single occupancy rooms, most of which are with en-suite facilities. Some rooms are spacious enough for sharing.

Balmoral View provides TV lounges and quiet sitting rooms for relaxation. A separate dining room, where residents can socialise at meal times, is also available. The home also has a bright, spacious conservatory and attractive extensively laid out gardens. Traditional home cooking using fresh produce is served and residents may select from the daily choices menu. Special diets can be catered for.

A qualified chiropodist and experienced hair stylist visit the home regularly. The home can arrange for complementary therapies for residents.

A good range of activities are also offered.

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Care Provided by Balmoral View Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 39 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anne McCracken (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)

Funding & Fees Guide for Balmoral View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £905 – £1,024
    • Self-Funded Nursing Dementia Care £905 – £1,024
  • (these prices are only a guideline, please contact Balmoral View Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Balmoral View Care Centre Reviews (27)

Total of 27, showing 1-20
9.5

Balmoral View Care Centre has a Review Score of 9.5 (9.469) out of 10, based on 11 reviews in the last 2 years. Over all time Balmoral View Care Centre has 27 reviews.

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Review from Celine W (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely Mum was in Balmoral View for just over 3 years and passed away on 2nd February 2024. Throughout her stay, Mum was well looked after and cared for. We especially now wish to extend our thanks and appreciation for the end-of-life care Mum received from every single member of staff. A special
thank you to the long-term members of the team. Also, another staff member nursed Mum in her final hours and comforted and supported her. The most heartwarming gesture was the Guard of Honour from staff as Mum left Balmoral View for the last time. You will all be forever in our thoughts.

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Review from Gerard B (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in America and call my family every day to see how my father is doing, although I am far away I'm happy that he is being cared for in such a nice place. I've been home a few times since he's been there and was taken aback by the level of care from the staff.

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Review from S M (Niece of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the care and consideration given to my aunt who is a resident at this home. The staff are friendly and helpful. They have time for a chat with residents and family. Nothing appeared to be too much trouble. The home is warm and well-kept. There are a number of activities that residents
can take part in. My aunt enjoys the food that she is given. Thanks for the great care taken.

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Review from K H (Niece of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The overall experience had been very positive however a member of staff handled my aunt roughly and unfortunately, the safeguarding team is involved.
I am concerned that this staff member is still employed here during this investigation, unfortunately, this has changed my overall opinion because of
one staff member.

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Review from Eileen B (Wife of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel happy that my husband is in this care home. It's a nice place and the staff are fantastic, friendly and treat everyone with kindness and respect. I visit every day and feel content that he is being cared for in a way that goes above their job, it's done with love.

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Review from Liam B (Son of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for over 3.5 years. We all feel happy when we leave him at night, as the staff are like family. They treat my father with love and respect and go above and beyond to make him and us as a family visiting enjoyable and comfortable. I have recommended this care home to anybody that
needs a recommendation.

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Review from Denise E (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for two years now, we know all the staff who are excellent with Mum. She is well looked after, very clean which is so important to us. There are lots of activities throughout the week and Mass is on the big screen on Sundays which is important to older people. Mum now knows the routines
and is happily living here which in turn gives our family peace of mind.

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Review from Jim D (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here just over 2 years. There has been the odd occasion when she could have been dressed better, but also had stains on her clothes which could have been changed. In general, we are pleased with the care she is getting and know there are times when the home is short-staffed.

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Review from P E (Son of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with Mum's care, she's content and happy in her surroundings. Perhaps a more varied menu would be nice.

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Review from D E (Grandson of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Granny is happy and well cared for.

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Review from L E (Granddaughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From what I have witnessed, so far so good. Just hope it keeps up. My grandmother is happy in her surroundings.

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Review from Bryan J (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been here a short time and in that time, I've found Balmoral to be meeting his needs very well. I'm kept well informed and find the staff very approachable attentive and helpful. Dad has said he's well looked after and seems quite happy.

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Review from D R (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father went into Balmoral View in March 2017. We have been very happy with his care and medical help. The building and rooms are very homely and clean. All the staff, management, cleaning and nursing staff are all very caring and helpful. We would highly recommend this care facility.

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Review from Teresa M (Sister of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was here for 5 years and we were delighted with the care she was given (especially the medical care, as they could deal with most problems instead of going to the hospital. We now have our special care needs - sister as a resident and are very happy indeed.

Reply from Ronnie Cavanagh, Marketing at Balmoral View Care Centre

Thank you, Teresa, for your comments about your recent experience at Balmoral View Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We hope that your mother's time at Balmoral View did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from Charles E (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad's here and seems content enough most of the time. Staff are friendly and everyone seems to know you or gets to know even those not on the floor, kitchen staff, cleaners etc.

Reply from Ronnie Cavanagh, Marketing at Balmoral View Care Centre

Thank you, Charles, for letting us know how we are doing at Balmoral View Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Mary M (Sister-in-law of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is our second experience of using the care home for our relatives. We have always found standards at the home very good. In all areas of care i.e. medical, personal, auxiliary and domestic. All staff very approachable and attentive.

Reply from Ronnie Cavanagh, Marketing at Balmoral View Care Centre

Thank you, Mary, for your comments about your recent experience at Balmoral View Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Richard S (Respite Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two stays at Balmoral View for respite care as I could not weight bare for 6 weeks after two-foot operations and it wasn’t safe for me to go home as I could not climb stairs and wheelchair-bound on two separate occasions. I was well treated at both times.

Reply from Ronnie Cavanagh, Marketing at Balmoral View Care Centre

Thank you, Richard, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from John T (Son of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities and staff in this home are super. My mother is very well cared for in this safe, secure environment. She is based in the dementia suite as per her condition and frequently says how good the staff are. The home is very clean and offers various classes and entertainment for the clients
with 24-hour nurses on site.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral View Care Centre

Thank you, John, for sharing your recent experience of Balmoral View Care Home. We appreciate you taking the time to let us know how we are doing and we are happy to learn you have been so pleased with the quality of our care. We look forward to your next visit. Have a wonderful day.


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Review from Patrick J F (Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an extremely pleasant experience. The staff were most courteous and helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral View Care Centre

Thank you, Patrick, for sharing your experience of Balmoral View Care Home. We are happy to hear it was so positive and that you were supported by our team. We appreciate you letting us know how we did. Thank you once again and have a lovely day.


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Review from Bridgeen Q (Niece of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late uncle and his extended family found Balmoral View Care Centre a warm, welcoming, professional place to live. The nursing staff were efficient in their approach to nursing and caring. My uncle called them his second family. The housekeeper and the auxiliary staff were always on hand when you
needed them. Nothing was too much trouble. We would recommend Balmoral view with no hesitation.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral View Care Centre

Thank you, Bridgeen, for your kind comments about your recent experience at Balmoral View Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 9.5 (9.469)

Overview of Review Score

The Review Score of 9.5 (9.469) out of 10 for Balmoral View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.469 for Balmoral View Care Centre is calculated as follows: ( (75 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.469

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Balmoral View Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Balmoral View Care Centre

What types of Care is Balmoral View Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Balmoral View Care Centre provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Balmoral View Care Centre have?

There are 39 Single Rooms.

What are the Facilities & Services at Balmoral View Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Balmoral View Care Centre to the centre of Belfast?

3.0 mile(s) as the crow flies, distance by road may be significantly further.