Balmoral View Care Centre is located on the southern side of Belfast and is close to shops, amenities, public transport and the M1 motorway link. Park Shopping Centre is just two miles away.
This listed building has been sympathetically converted and together with a new extension provides accommodation in single occupancy rooms, most of which are with en-suite facilities. Some rooms are spacious enough for sharing.
Balmoral View provides TV lounges and quiet sitting rooms for relaxation. A separate dining room, where residents can socialise at meal times, is also available. The home also has a bright, spacious conservatory and attractive extensively laid out gardens. Traditional home cooking using fresh produce is served and residents may select from the daily choices menu. Special diets can be catered for.
A qualified chiropodist and experienced hair stylist visit the home regularly. The home can arrange for complementary therapies for residents.
Balmoral View Care Centre has a Review Score of 9.5 (9.469) out of 10, based on 11 reviews in the last 2 years. Over all time Balmoral View Care Centre has 27 reviews.
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Reviewer Connection to Balmoral View Care Centre
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14
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Date Published
27
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16
Review from Andy D (Partner of Resident) published on 21 August 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Great care home, very friendly staff.
Great food, everyone makes you welcome.
A place I would like to stay myself maybe someday.
Can't say anything bad about it.
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Review from Bernadette M (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I find the nursing home very caring, also very attentive to the residents and a very good atmosphere for relatives visiting the family.
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Review from Patrick Q (Son of Resident) published on 27 March 2017
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Overall ExperienceOverall Experience4.0 out of 5
I find the staff at all levels to be professional, caring, considerate and kind. They take obvious pride in doing a good job, they are clearly patient - centred in their approach to their work and their happiness derives from making the patients happy. They care about the patients and their families.
This creates a positive atmosphere and facilitates easy communication.
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Review from F D (Resident) assisted by family/friend published on 20 March 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I have spent 2 plus weeks in this home after a bad accident which left me incapacitated with a broken arm and fractured shoulder. I found the care and carers exceptional. Very caring and dedicated staff. The care and help I have received here from the staff accompanied me to the fracture clinic and
have generally been helping and supporting me. I feel my recovery would not have been as good as it is so far.
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Review from James M (Husband of Resident) published on 14 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
I am perfectly happy with every feature of the attention which is given to my wife, and to myself when I call as a visitor.
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Review from Joe D (Son of Resident) published on 17 February 2017
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My father has been in Manor Lodge Care Home for nearly two years now, he came from another care home which was owned by a different company. Since moving to Manor Lodge my family and I can see a big change in him for the better he is a lot happier and content and this has a lot to do with the fantastic
staff and the care they provide.
If you are in the position like we were two years ago thinking of a care home for a loved one I would highly recommend a visit to Manor Lodge Care Home.
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Review from Jean D (Mother of Resident) published on 17 November 2016
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Overall ExperienceOverall Experience3.0 out of 5
There is never enough female staff to take ladies to the toilet or commode. Everyone is entitled to their dignity, the staff do their best, patients sit in a boring dull room in front of the television all day long. The only good service is on the EMI floor, it is bright and cheerful, it is about time
there was something done downstairs.
Reply from Tracey Palmer, Home Manager at Balmoral View Care Centre
Dear Jean,
Thank you for your time to write a review. We appreciate any comments and feedback on our service.
I regret to read that the experience with us has not been a more positive one. We will look into the matter to see where improvements can be made.
I will be in touch to discuss this further.
Kind regards
Tracey Palmer, Home Manager
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Current Review Score: 9.5 (9.469)
Overview of Review Score
The Review Score of 9.5 (9.469) out of 10 for Balmoral View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.469 for Balmoral View Care Centre is calculated as follows:
(
(75 Excellents x 5)
+
(42 Goods x 4)
+
(12 Satisfactorys x 3)
+
(1 Poors x 2)
)
÷ 130 Ratings = 4.469
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Balmoral View Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 39 registered maximum number of service users is 7.8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
