Mount Lens Care Home is located in East Belfast's Kings Road and Kings Square Shopping Centre is easily accessible.
This purpose built Care Home provides accommodation in single occupancy rooms, all of which have en-suite facilities.
Mount Lens provides two TV lounges for relaxation There are separate dining areas where residents can socialise at meal times. Traditional home cooking using fresh produce is served and residents can select from the daily choices available. Special diets can be catered for.
Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged if required.
The home provides a variety of activities for residents.
Mount Lens Care Home has a Review Score of 8.7 (8.706) out of 10, based on 5 reviews in the last 2 years. Over all time Mount Lens Care Home has 12 reviews.
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Review from C H (Daughter-in-law of Resident) published on 29 February 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My father-in-law was suffering from Alzheimers and the staff at Mount Lens made the home his home, which he loved. No request was too much trouble and we were kept fully up to date at all stages on his progress. We are very grateful for everything the staff did for him and for us.
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Review from J R (Daughter of Resident) published on 29 February 2024
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
Mount Lens is a fairly small but welcoming care home. Residents rooms are bright, spacious and well-maintained.
The manager and nursing staff are excellent and very approachable. There is always someone available to answer any queries.
The facilities at the home are good and regular services such
as hairdressing and podiatry are available which is great as my mum enjoys getting her hair done. There are activities/entertainment for the residents now and again but some gentle exercise classes could be a good introduction as to my knowledge there is none.
Overall, a lovely home and my mum has settled in well over the past 6 months.
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Review from K R (Niece of Resident) published on 6 November 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I find Mount Lens Care Home a very friendly and pleasant place. Staff are very good with my uncle. It is very clean and very cheery.
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Review from Judith A (Daughter of Resident) published on 31 October 2023
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Overall ExperienceOverall Experience4.0 out of 5
We are content with Mum's care at Mount Lens.
She likes to talk and would like more interaction with her fellow residents.
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Review from Raymond C (Husband of Resident) published on 21 September 2023
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Overall ExperienceOverall Experience4.0 out of 5
Regular staff are very good, some excellent, who go the second mile for the residents. The needs and behaviour of residents vary greatly and puts pressure on staff at specific times, e.g. toileting, moving to dining room/bedroom etc. This can leave some residents unsupervised for a period of time. Accommodation
is very good, very clean and suitable to meet the residents' needs. Entertainment is provided from time to time and is good stimulation, exercises would be very helpful. I have not noticed anything of this nature. I have difficulty with asking if they can give their medication or dinner etc. A dementia resident cannot decide this choice - both are essential. I would say the staff, management, medical, carers, cleaners, laundry, maintenance and catering do an excellent job.
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Review from Maxine W (Daughter of Resident) published on 21 February 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mum was a resident for a short period in January.
The care my mum received from the manager to all the care staff and nurses was exceptional, they met all my mum's needs as well as looking after us as a family. It was exceptional.
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Review from K A (Son of Resident) published on 27 February 2020
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Overall ExperienceOverall Experience5.0 out of 5
Care was excellent and changed according to needs. Mum was very ill on admission from hospital and care was appropriate. I cannot rate the staff highly enough. As Mum's care needs changed the care changed accordingly and allowed her to maintain her dignity throughout.
When recovered sufficiently to
move away from nursing care Mum was very sad to go.
Reply from Olivia Shields, Marketing Assistant at Mount Lens Care Home
Thank you, KA, for letting us know how we are doing at Mount Lens Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Joy T (Cousin of Resident) published on 23 August 2019
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Overall ExperienceOverall Experience3.0 out of 5
My cousin has been in Mount Lens Care Home for just short of two years. During this time I have found the staff extremely friendly and helpful. My cousin has been well looked after and her personal needs met. I would like to see more activities for the residents as I feel this would be a beneficial
distraction during the day. On the whole, I don't think my cousin would have been cared for any better anywhere else.
Reply from Ronnie Cavanagh, Marketing at Mount Lens Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Mount Lens Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Frederick George C (Son of Resident) published on 20 April 2018
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Overall ExperienceOverall Experience5.0 out of 5
Very good care home.
Reply from Ronnie Cavanagh, Marketing at Mount Lens Care Home
Thank you, Frederick, for sharing your experience of Mount Lens Care Home. We are pleased to hear that it has been so positive. Have a great day!
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Review from Valerie C (Daughter of Resident) published on 27 March 2018
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Overall ExperienceOverall Experience3.0 out of 5
My sister and I are quite pleased with my mother's care. We visit most days and the staff are very pleasant. However, I think there are too few staff to look after the patients. It must be extremely difficult to look after so many dementia patients.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Mount Lens Care Home
Thank you, Valerie, for your comments about your recent experience at Mount Lens Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your overall experience was so positive. We always welcome feedback on areas where we can improve on and take your comments very seriously. Please reach out to us and discuss any concerns you may have with us directly. We look forward to seeing you again soon. Take care.
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Review from P W (Wife of Resident) published on 5 January 2018
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Overall ExperienceOverall Experience4.0 out of 5
Mount Lens is a caring environment.
Staff are cheerful and concerned for residents.
The home is clean, food is good and laundry is done daily.
The day room tends to be crowded at times.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Mount Lens Care Home
Thank you for your comments about your recent experience at Mount Lens Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If there is anything more we can do, please do not hesitate and speak with us upon your next visit. Thank you once again. Take care!
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Review from Hazel M (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been in Mount Lens for one year. Her personal needs and medical requirements have all been met by a solid core of dedicated nurses, carers and activities personnel, to keeping the residents happy and content. Mum is treated with love and respect and I am welcomed on every visit. The bedrooms
and lounges provide a pleasant environment. Kitchen, cleaning, laundry and hairdressing services are very good. Management and administration are friendly and efficient. Routine is important and I am kept informed on every aspect of mums well-being. I am confident to leave her in their care.
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Current Review Score: 8.7 (8.706)
Overview of Review Score
The Review Score of 8.7 (8.706) out of 10 for Mount Lens Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.400 for Mount Lens Care Home is calculated as follows:
(
(28 Excellents x 5)
+
(28 Goods x 4)
+
(4 Satisfactorys x 3)
)
÷ 60 Ratings = 4.4
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.306 Points relating to the number of positive Reviews for Mount Lens Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
= 3.5
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 31 registered maximum number of service users is 6.2. 5 Positive Reviews ÷ 6.2 = 0.806
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Mount Lens Care Home
What types of Care is Mount Lens Care Home registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Mount Lens Care Home provide?
Own GP if required is an additional type of care provided.
How many Rooms does Mount Lens Care Home have?
There are 31 Single Rooms.
What are the Facilities & Services at Mount Lens Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Mount Lens Care Home to the centre of Belfast?
3.7 mile(s) as the crow flies, distance by road may be significantly further.
