Our Lady's Care Home

68 Ard-Na-Va Road, Belfast BT12 6FF
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9.0 40 Reviews
  • Our Lady's Care Home, Belfast
The care home is a purpose-built service which has 86 large en-suite bedrooms. Located in the heart of west Belfast, the home has superb links with the local community and delivers nursing care with an ethos of 'excellence as standard'.
The care home offers its own in-house occupational therapy service which is based on engaging residents in meaningful and occupational processes to support independence, recovery and sustain hobbies and interests of all who reside there.

Nursing is at the core of the care home, the most clinically competent, capable workforce strive to deliver gold standard care 24-hours a day.

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Care Provided by Our Lady's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Isabel Neves (Nurse Manager)
  • Admission Criteria
    • All residents subject to a pre-admission clinical nursing assessment
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (102)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Our Lady's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is available 10am-10pm with the exception of mealtimes. Please contact the home for more information.


  • Parking

  • There is CCTV secure parking on site.


Our Lady's Care Home Reviews (40)

Total of 40, showing 1-20
9.0

Our Lady's Care Home has a Review Score of 9.0 (9.007) out of 10, based on 7 reviews in the last 2 years. Over all time Our Lady's Care Home has 40 reviews.

Overall Experience

  • 29
  • 10
  • 1
  • 0
  • 0

Date Published

40
5
6
7
33

Review from Kathleen L (Sister of Resident) published on 16 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident in Our Lady's 3 months before she passed in January just a few weeks ago. From the moment she moved into this wonderful, we all saw a big change in her. She was so happy beyond our wildest dreams as the staff carers and nurses, everyone made us so welcome and the care was second
to none. Thank you, your worth is your weight in gold.

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Review from Margaret M (Wife of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Lady's Care Home is an extremely well-run Home. It has a very warm friendly atmosphere throughout and the staff are excellent. They are very caring, warm, professional and supportive not just to the residents but to their families as well. The management and admin staff are very approachable for
any problems that may arise. The recreational coordinators have a varied range of activities taking place on a daily basis. The rooms and all public areas are kept very clean. The laundry and kitchen staff do a tremendous job also and the meals that are produced are of a high standard. I have had experiences with other Care Homes and this is by far the best.

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Review from Pauline B (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderfully caring staff. Loads of activities for residents with huge effort in decorating for occasions. Lovely clean rooms. Facilities top notch. Constant engagement with nursing and care staff is also a big plus.

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Review from N S (Granddaughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granny spent the last four months of her life in the Donegal Suite at Our Lady's Care Home and she couldn't have been happier there. The home was excellent but what truly stood out was the incredible staff. They cared for my Granny with such kindness and compassion, while also being a great support
to my Granda and all of us who came to visit. Their warmth, gentle care and ability to make her smile every day meant the world to us. I will always be thankful for the love and care they showed her in her final months.

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Review from Mairéad S (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family can't thank Our Lady's Care Home, and the Donegal Suite staff in particular, enough for the care they gave our mom in the past few months. The staff in the Donegal Suite is incredible! They are professional, warm and patient. It was lovely to watch them, not only our mother, but with other
residents as well. To name them all would be impossible, but every nurse, care assistant, kitchen staff, laundry staff and cleaner, made my mother's experience at Our Lady's positive and supportive. Thank you all!

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Review from Donna F (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum passed away in the care of living angels in Our Lady's. My Mum spent two and a half years in the care of the most amazing staff. They were the most caring souls and when you needed something they were on to it straight away. I would highly recommend this care home to anyone who needs assurance
that their loved one is so gently looked after you walk out of the home knowing you have nothing to worry about and you're always welcome when you arrive. I have so much to thank all the staff for they are simply the best!

Reply from Lois Edgar, Digital Marketing Executive at Our Lady's Care Home

We want to send you our deepest condolences on the passing of your Mum. It makes our hearts warm to know that she enjoyed her time being looked after at Our Lady's. We appreciate you taking the time to leave a review and I will make sure your kind words are passed on to the staff. Take Care.


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Review from M M (Friend of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Ladys Care Home is a nice and clean environment.
Staff are welcoming, caring and passionate, and nothing is ever a problem.
Management is always there if you need to chat.
Admin is friendly, which is what you need at the front door.
The entertainment is very good, with lots to do.
Always
enjoy coming to the home.

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Review from Robert D (Son of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased getting my mum into Our Lady's Care Home. I had heard so many good reports about it. All the staff from the front desk staff to management couldn't do enough for my family. The nurses plus caring staff have been brilliant - nothing is too much for them to help you.

Reply from Christine Thompson, Regional Manager at Our Lady's Care Home

Robert, thank you so much for your kind words, the team are a great asset to the home, and we are delighted to look after your Mum. We will pass your comments onto the staff; thank you.


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Review from Ann M (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very happy to leave my mummy in care here. I know due to Covid-19, things are somewhat different, and I hope, in time, we can come and go as we please and spend more quality time with my mummy.

Reply from Christine Thompson, Regional Manager at Our Lady's Care Home

Ann, thank you so much for your review and kind comments, we are delighted to be able to look after Mum. We have always worked within the Department of Health Guidelines and we hope too that we will get back to our normal visiting of open visiting between 10 am and 10 pm very soon. Thank you again and we will pass your comments on to the staff who deserve the credit. Many thanks.


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Review from A C (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff and very attentive to my mother's needs.

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Review from K C (Sister of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care provider!

Reply from Catherine Rooney, Marketing Executive at Our Lady's Care Home

Dear K C
Thank you for taking the time out of your day to review Our Lady's Care Home. The team are over the moon with your 5-star review, we can't thank you enough.
Kind regards
Macklin Care Homes


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Review from L C (Niece of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is extremely friendly. They have made the transition from hospital to care home very smoothly and nothing is too much trouble. Keep up the great work.

Reply from Catherine Rooney, Marketing Executive at Our Lady's Care Home

We can't thank you enough for taking the time out to write this lovely review. This will mean the world to the team at Our Lady's.


Kind regards
Macklin Care Homes


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Review from Tanya M (Niece of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is going through a transition phase and Our Lady's have been extremely helpful in letting him get his independence and self-dignity back.

Reply from Catherine Rooney, Marketing Executive at Our Lady's Care Home

Thank you for taking the time out to review Our Lady's Care Home. We really do appreciate your kind words and we're very happy to care for, help and support your uncle.
Kind regards.


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Review from M M (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care our mother received in Our Lady's Care home. I found staff to be pleasant and helpful. The building is kept tidy and any requests made were met. I found this very reassuring as a relative and couldn't be more grateful at having a service like this.

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Review from Seán R (Cousin of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has been in Our Lady's for over a year. She recently celebrated her 80th birthday there. We were delighted at the thoughtfulness of staff who decorated her room and helped us all to celebrate her birthday. From the very beginning, the staff have been friendly, helpful when needed and diligent
in their care. They always have time to answer a question or give a hand when it's needed.


To our relief, our relative settled in early on. She has some food restrictions and other challenges. These are well handled by the staff. We are regular visitors, so we speak from experience of seeing how our relative and the other residents are treated. Our Lady's has been a blessing for our relative and that is due to the people in it. Thank you to all concerned for easing our worries and making such a difference to our lives.


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Review from P H (Relative of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years, Our Lady's Care Home has been a great home for my relative. He has multiple issues and has Huntington's. They have always did their best and I am so lucky to have them all.

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Review from G H (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in Our Lady's Care Home nearly 5 years. The family have been very happy with the care that she is receiving. The staff have been excellent and very supportive of the family and our needs also.

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Review from David C (Son of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hi,
My Mum has been a resident at the beginning of the year (2018). I was very hesitant at first because of stories about care homes in general and my own feelings of guilt and failure. The staff are very understanding and caring right from the receptionist at the to the nurses and care assistants
on the floor. Mum especially, and myself were made to feel really welcome. My thoughts and feelings regarding Mum and her care were listened to and understood. Although there were a few hiccups at the beginning, they were dealt with and Mum has settled in.
Mum has her own room with w.c. And sink. There is a shared shower/bathroom that the residents use to have a shower with the care assistants help. She also has to be assisted with her meals. There is a communal day room and dining room. There are different social events and activities each week which Mum can be a part of. and she goes to chapel in the home each day. I take her laundry home, however, there are laundry facilities in the home.

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Review from Martina M (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Staff commitment and caring - personal touch.
Food choice good, staff excellent.
Mass daily- very important.
Standard high and maintained with new owners.

Reply from Nora Curran, Manager at Our Lady's Care Home

Hi Martina, thank you for the very kind words and recommendation. We are delighted that you are happy with the care provided here at Our Lady's. The staff take great pride in making this a 'home from home', and I will pass your compliments on to them.
Kind Regards, Nora Curran & Team.


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Review from J W (Son of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care overall.
Staff fully committed.
Food and choice excellent.
Mass each day for residents is a real bonus.
Excellent standard has been maintained since take over.
Highly recommended.

Reply from Nora Curran, Manager at Our Lady's Care Home

Thank you very much for the kind words, they mean a lot to all of us on the team. Our main aim is to create a warm and homely environment for everyone who lives in and visits Our Lady's Home, and we work hard at maintaining excellence in care provision.
It is good to hear that your experience has been positive and we hope that this continues for you and your father. He is very much part of the Our Lady's family.
Regards, Nora Curran & Team.


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Current Review Score: 9.0 (9.007)

Overview of Review Score

The Review Score of 9.0 (9.007) out of 10 for Our Lady's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Our Lady's Care Home is calculated as follows: ( (80 Excellents x 5) + (3 Goods x 4) ) ÷ 83 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.043 Points relating to the number of positive Reviews for Our Lady's Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 7 Positive Reviews ÷ 20.4 = 0.343

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (5)

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Isabel Neves

Job Title: Nurse Manager

Joined: 2019

Isabel is the nurse manager at Our Lady's home in Belfast. Isabel joined the Macklin family in December 2019.


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Margaret McGeown

Job Title: Clinical Manager

Joined: 2016

Margaret is our clinical manager at Our Lady's Home in Belfast. Margaret joined the Macklin family in February 2016.


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Catherine McDowell

Job Title: Residential Manager

Joined: 2022

Catherine is the residential manager at Our Lady's Home in Belfast. Catherine joined the Macklin family in December 2022.


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Christina McGeown

Job Title: Activity Therapist

Joined: 2022

Christina is one of the activity therapists at Our Lady's Home in Belfast. Christina joined the Macklin family in October 2022.


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Eilish Grant

Job Title: Activity Therapist

Joined: 1997

Eilish is one of the activity therapists at Our Lady's Home in Belfast. Eilish joined the Macklin family in February 1997!


Frequently Asked Questions about Our Lady's Care Home

What types of Care is Our Lady's Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Our Lady's Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Our Lady's Care Home have?

There are 102 Single Rooms.

What are the Facilities & Services at Our Lady's Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Our Lady's Care Home to the centre of Belfast?

1.4 mile(s) as the crow flies, distance by road may be significantly further.