Our Lady's Care Home

68 Ard-Na-Va Road, Belfast BT12 6FF
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9.0 40 Reviews
  • Our Lady's Care Home, Belfast
The care home is a purpose-built service which has 86 large en-suite bedrooms. Located in the heart of west Belfast, the home has superb links with the local community and delivers nursing care with an ethos of 'excellence as standard'.
The care home offers its own in-house occupational therapy service which is based on engaging residents in meaningful and occupational processes to support independence, recovery and sustain hobbies and interests of all who reside there.

Nursing is at the core of the care home, the most clinically competent, capable workforce strive to deliver gold standard care 24-hours a day.

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Care Provided by Our Lady's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Isabel Neves (Nurse Manager)
  • Admission Criteria
    • All residents subject to a pre-admission clinical nursing assessment
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (102)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Our Lady's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is available 10am-10pm with the exception of mealtimes. Please contact the home for more information.


  • Parking

  • There is CCTV secure parking on site.


Our Lady's Care Home Reviews (40)

Total of 40, showing 21-40
9.0

Our Lady's Care Home has a Review Score of 9.0 (9.007) out of 10, based on 7 reviews in the last 2 years. Over all time Our Lady's Care Home has 40 reviews.

Overall Experience

  • 29
  • 10
  • 1
  • 0
  • 0

Date Published

40
5
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33

Review from N C (Brother of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find all the staff very obliging despite the fact I see they are understaffed. Staff here do an excellent job. Very pleasant and approachable. Despite the fact my brother can be difficult at times, staff manage him quite well.
Overall, very satisfied with care and coping well as can be expected under
circumstances.

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Review from L L (Son of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and dedicated in their work. Working with patients with dementia, I know that this is not an easy job. The nursing staff are very efficient in telling relatives if there are any issues i.e. Sickness or trips and falls with their loved ones.

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Review from G L (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is mostly happy and contented. Staff are very patient, caring and friendly. Activities during December were very good, although I would welcome more in other months in terms of entertainment - management issue!
Overall, we are very happy with mum's care. Staff are very attentive and do a
really good job. Perhaps some more pictures and a memory board for dementia patients.

Reply from Gavin O'Hare-Connolly, CEO at Our Lady's Care Home

Thank you for this very useful review of our service. The Dementia Unit is just in the concluding end of a full refurbishment and you quite rightly state we should have more pictures. These have been ordered and are now en-route. Rather than 'entertainment' - we have invested in a full evidence-based Occupational Therapy Department which aims to engage our residents in meaningful activities. I have however passed your suggestions to our OT Dept. and will look at some suitable options. Once again, your feedback is most welcome and we thank you!


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Review from M C (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Lady's Care Home is a happy, friendly and caring environment with staff who have a genuine interest in creating a positive atmosphere for the residents. It is obvious they take great pride in their work.
I see a real difference in my 91 year old mother, who has received excellent nursing care and
although a recent arrival, she has already gained weight and has renewed positivity.
All my family are happy with the care provided.
Other care homes should take note.

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Review from Maureen M (Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a very welcoming place. It is bright, cheerful, clean and well kept. The staff are caring and competent, they take a keen interest in all the residents. The food is good service and adequate. Overall I find it well run and a good place to be in.

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Review from N D (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the two years since my mother has been a resident in the EMI unit at Our Lady's, we have found her to be extremely well cared for. The staff are very attentive to her needs and provide a friendly family atmosphere.
The nature of my mother's condition means she is unable to participate in any activities
so I am unable to comment on them.

Reply from Gavin O'Hare-Connolly, CEO at Our Lady's Care Home

Thank you for your very kind words. I have referred this on to our OT Department to look at person-centred activities for your Mother.


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Review from Frances M (Sister of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found an excellent improvement in management recently since the appointment of the new manager.

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Review from Claire M (Goddaughter of Resident) published on 1 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed over 12 homes for my grandmother. To be perfectly honest I had concerns in every single one apart from Our Lady's. You hear all the horror stories so i was beyond nervous about considering a care home even as a care option.


Its super clean, no smells & the staff are truly exceptional.

They show so much care & love for the residents and it so nice to see my 91yr old grandmother so contented and care for. She is actually smiling again, put on weight and looks the best she has in years. The activity program is impressive and the residents rooms are big (single), spacious with their own large en-suite.


The staff from the admin, care staff, nurses, kitchen staff and cleaners are so friendly & approachable. Plus I like that I can go and see my gran whenever I wish using the security code. Safe, secure and a beautiful well run home.


I cant recommend them highly enough. You can buy the piece of mind that they provide.


THANK YOU to everyone at Our Lady's.


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Review from Roisin M (Private Carer of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review to spread the word of the huge changes at Our Lady's since the arrival of the Manager and his fantastic team. The home is bright and spacious., is one of the most calm and peaceful care homes I have visited in the last 30 years. The residents are so well cared for and the food
is beautiful. I was told today that a new occupational therapy department is opening in March. Surely this is the start of something that every care home should try to capture? Truly wonderful care!!

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Review from G M (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly happy environment, reflecting the attitude and behaviours of all members of staff. From the moment you walk through the front door, you get a "good feeling" and this is shown in the excellent attention and welfare given to my mother by all members of the "our lady's team". My mother is very
happy. From my experience other homes have much to learn from Our Lady's. Thanks for the service from all the family.

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Review from A C (Wife of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really am impressed, the staff are very good. Lovely building well kept and up to standard. The room are beautiful. I am very impressed with the care. I am confident that my husband is very comfortable he has perked up and is chatting more. I see a real difference. All family have only good things
to say about this home.

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Review from Robert F (Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring staff, incredibly attentive and willing to help/answer questions.
I found the staff to be very knowledgeable and they were great at addressing any concerns I had relating to my mothers care. The management clearly take great pride in what they do and this is clearly evidenced in the
atmosphere and environment within the home.

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Review from Gwen O (Daughter of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Lady's Care Home has been providing excellent care to my mother over the last three and a half years. The staff are fantastic and the new management team have brought a renewed positivity to the home I highly recommend.

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Review from Maureen C (Goddaughter of Resident) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really positive atmosphere in the building. There was a very tangible ethos. Staff were very pleasant and knowledgeable. I was very impressed at the range of services available. I was very impressed with how clean and pleasant the home appeared.

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Review from Eilish G (Friend of Resident) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident in Our Lady's. She loves it. There is mass on every day and she gets along so well with all the staff, management and residents who work and live there. The housekeeping team are brilliant. The nurses are so good to their patients. A great place to visit and a brilliant place
to live.

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Review from Annamarie M (Daughter-in-law of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to show my sincere gratitude and appreciation to the staff at Our Lady's.


My mother-in-law has been here for almost 4 months and has received first class care both medically and socially. The care and facilities are amazing. Staff are completely dedicated, with a genuine interest in

their residents and are always available to answer any questions relatives may have.

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Review from Diana C (Private Carer of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Simply superb care home!!! The care here is professional, dignified and focuses on every person that comes to stay at Our Lady's. Well done to the Manager and his brilliant team. A beautiful atmosphere with staff that are responsive and caring at all times. Food is beautiful and the cleanliness is
spotless! I cannot find fault. Highly recommended

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Review from Kellie H (Granddaughter of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Lady's is a wonderful home with a great leader who was more than happy to meet with me and all the relatives upon his arrival. I am very pleased with how my grandmother is cared for here. I would highly recommend this home.

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Review from Ciaran O (Son of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for in a most professional way. She has been in Our Lady's Home for five years and during this time the family have never needed to complain or express and improvement to her care programme. Overall we are delighted with the young, personal, friendly efficient and dignified
way she has been looked after by all concerned especially the carers and nursing staff. The family strongly recommend Our Lady's Home to any potential client. Thank you all in Our Lady's Home.

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Review from DC (Husband of Resident) published on 16 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met with the new Director at the home and was completely assured of his vision and very strong track record within the nursing home sector.
The home is beautiful and staff seem to be really motivated and respectful of the new boss - Brilliant home.

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Current Review Score: 9.0 (9.007)

Overview of Review Score

The Review Score of 9.0 (9.007) out of 10 for Our Lady's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Our Lady's Care Home is calculated as follows: ( (80 Excellents x 5) + (3 Goods x 4) ) ÷ 83 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.043 Points relating to the number of positive Reviews for Our Lady's Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 7 Positive Reviews ÷ 20.4 = 0.343

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (15)

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Meet the Team (5)

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Isabel Neves

Job Title: Nurse Manager

Joined: 2019

Isabel is the nurse manager at Our Lady's home in Belfast. Isabel joined the Macklin family in December 2019.


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Margaret McGeown

Job Title: Clinical Manager

Joined: 2016

Margaret is our clinical manager at Our Lady's Home in Belfast. Margaret joined the Macklin family in February 2016.


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Catherine McDowell

Job Title: Residential Manager

Joined: 2022

Catherine is the residential manager at Our Lady's Home in Belfast. Catherine joined the Macklin family in December 2022.


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Christina McGeown

Job Title: Activity Therapist

Joined: 2022

Christina is one of the activity therapists at Our Lady's Home in Belfast. Christina joined the Macklin family in October 2022.


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Eilish Grant

Job Title: Activity Therapist

Joined: 1997

Eilish is one of the activity therapists at Our Lady's Home in Belfast. Eilish joined the Macklin family in February 1997!