Pond Park Care Home

2 Derriaghy Road, Lisburn BT28 3SF
Submit a Review
10 Reviews
  • Pond Park Care Home, Lisburn
Show Pond Park Care Home on the Map

Care Provided by Pond Park Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie McCall (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Pond Park Care Home? View your Advertising Options

Pond Park Care Home Reviews (10)

Over all time Pond Park Care Home has 10 reviews.

Overall Experience

  • 6
  • 3
  • 1
  • 0
  • 0

Date Published

10
0
0
0
10

Review from D W (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an issue regarding missing laundry. This was immediately investigated and resolved.
At all times all staff, nursing care and domestic are always approachable, friendly and helpful.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you for your feedback following your recent experience at our home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda T (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All previous issues have been addressed. Everything running well at present.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ivan A (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with my Dad's care in Pond Park Care Home. The staff are very caring and the home is very clean and a lovely, friendly atmosphere. My Dad's medical needs are well taken care of.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you, Ivan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry C (Granddaughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather entered Pond Park Care Home late last year. We have found the staff very friendly and helpful as well as respectful and diligent to the patients in their care.
There are lots of activities provided which my grandad really enjoys, he loves the company of staff and residents. I find the
whole atmosphere very welcoming and my young son loves to visit which is fantastic as he has been frightened to visit other care homes in the past. The staff are doing a fantastic as he has been frightened to visit other care homes in the past. The staff are doing a fantastic job.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you, Kerry, for your comments about your recent experience at Pond Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G Q (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a patient at Pond Park Care Home for the past month.
He has settled well with the help of the nurse manager and the staff.
A certain staff member of the EMI level has been really wonderful and all our requests have been met.
I hope this high level of care continues with the accent
on providing stimulating activities throughout the say as my father was a very active sportsman.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you for your comments about your recent experience at Pond Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie M (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this care home for just over a year. I can't fault it, the staff are amazing and friendly and helpful. My father is very happy and content which is what is most important, you can see he is very well looked after. I would say, without a doubt, this is the best care home in Lisburn.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you, Julie, for your comments about your recent experience at Pond Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm and friendly atmosphere, good relationship with staff and other residents, clean and healthy environment. Food suitable and healthy. Large range of activities, physical and mentally. Rooms warm and bright. The staff treat clients with respect and dignity. Overall a warm safe and friendly home.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Pond Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan H (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Pond Park Care Home since 01/17 and we are very pleased with all aspects of her care. She is happy and well cared for by all the staff who know her by her Christian name. Nothing seems to be too much trouble and the staff appear to be actually enjoying looking after the residents.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Pond Park Care Home

Thank you, Alan, for your comments about your recent experience at Pond Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and we are very pleased to hear that your experience has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the care staff are extremely good and kind and caring. Two members of staff, in particular, are head and shoulders above anyone else for going far above and beyond their duty when caring for father, although all the care staff are extremely attentive and work well with father.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Pond Park Care Home

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Pond Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty S (Wife of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the past 9 months, I have been very disappointed with the day to day running of the home. Something needs to be done about the lack of staff. I would like to see staff on one of the floors on a permanent basis, not one day here and another elsewhere. Not Good!
Laundry services are not satisfactory
at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overview of Review Score

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Pond Park Care Home

What types of Care is Pond Park Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pond Park Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Pond Park Care Home have?

There are 54 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Pond Park Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pond Park Care Home to the centre of Lisburn?

1.2 mile(s) as the crow flies, distance by road may be significantly further.