Strathearn Court Care Home has a Review Score of 9.8 (9.766) out of 10, based on 22 reviews in the last 2 years. Over all time Strathearn Court Care Home has 39 reviews.
Review from Eileen M (Daughter of Resident) published on 29 September 2023
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Review from Mavis M (Wife of Resident) published on 29 September 2023
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Review from J W (Husband of Resident) published on 3 April 2023
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Review from Ian E (Husband of Resident) published on 21 March 2023
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Review from N F (Daughter of Resident) published on 3 August 2022
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Review from Tracey S (Daughter of Resident) published on 16 June 2022
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Reply from Katie Barnett, Marketing Administrator at Strathearn Court Care Home
Thank you, Tracey, for your positive feedback towards Strathearn Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.
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Review from Myrtle C (Daughter of Resident) published on 16 December 2021
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Review from Terry F (Son of Resident) published on 30 November 2021
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Review from Sara A (Granddaughter of Resident) published on 29 July 2021
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For a woman who was fiercely independent, this was a major adjustment. She was used to seeing family every day, and Covid restrictions
As a family, we struggled with the decision to place granny in full-time care, we would’ve loved nothing more than to be able to care for her ourselves, but we are so very grateful that she enjoyed her time in Strathearn and that in those final days, she herself, expressed "she wanted for nothing and had the very best of care”.
We will forever be grateful for the “above and beyond” culture and care provided by everyone at the home.
Reply from Olivia Shields, Marketing Assistant at Strathearn Court Care Home
Thank you, Sara, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Strathearn Court Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectations and treated your Granny with dignity and the compassion she deserved during her time at our home. If there is anything more we can do for you and your family, please do not hesitate to reach out.
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Review from T B (Son of Resident) published on 25 June 2021
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Reply from Olivia Shields, Marketing Assistant at Strathearn Court Care Home
Thank you for your comments about your recent experience at Strathearn Court Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. Due to restrictions placed upon us by government and local guidance to keep everyone safe during the pandemic, we had to restrict visits to our home for the safety and wellbeing of our residents. We know how difficult this was for families and residents, so are now delighted to be able to welcome family members back into our home for safe face-to-face visits. If there is anything more we can do to help you with your visits, please do let us know.
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Review from Jacky S (Daughter of Resident) published on 17 June 2021
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Review from F S (Daughter of Resident) published on 18 May 2021
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Review from M G (Nephew of Resident) published on 19 November 2020
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Reply from Olivia Shields, Marketing Assistant at Strathearn Court Care Home
Thank you for your feedback and for taking the time to share your experience at Strathearn Court Care Home. We are so sorry to hear about your aunt, but pleased you felt she received great care and hope that her time at Strathearn Court did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.
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Review from Alison F (Daughter of Resident) published on 22 May 2020
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Reply from Olivia Shields, Marketing Assistant at Strathearn Court Care Home
Thank you, Alison, for letting us know how we are doing at Strathearn Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we hope to see you again soon.
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Review from J B (Sister of Resident) published on 4 October 2019
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Reply from Jasmine Bracken, Marketing Administrator at Strathearn Court Care Home
Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Strathearn Court Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your sister with dignity and the compassion she deserved during her time at our home. We hope that her time at Strathearn Court did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.
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Review from L K (Husband of Resident) published on 9 August 2019
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Reply from Ronnie Cavanagh, Marketing at Strathearn Court Care Home
Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Strathearn Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Julie M (Granddaughter of Resident) published on 18 July 2018
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Reply from Ronnie Cavanagh, Marketing at Strathearn Court Care Home
Thank you, Julie, for your wonderful feedback about Strathearn Court Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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Review from Roy M (Son of Resident) published on 20 April 2018
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Reply from Ronnie Cavanagh, Marketing at Strathearn Court Care Home
Thank you, Roy, for sharing your recent experience of Strathearn Court Care Home. We are pleased to learn it has been so positive. We look forward to seeing you again soon. Have a wonderful day.
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Review from William T (Brother-in-law of Resident) published on 11 April 2018
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Strathearn Court Care Home
Thank you, William, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Strathearn Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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The Review Score of 9.8 (9.766) out of 10 for Strathearn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.766 for Strathearn Court Care Home is calculated as follows: ( (215 Excellents x 5) + (33 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.766
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Strathearn Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
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