Whiteabbey Care Home is located in Whiteabbey's Abbotts Cross area and is convenient for shops, amenities, public transport and the M2/M5 motorway links. Abbeycentre Shopping Complex is within one mile.
This tastefully decorated purpose built home offers accommodation in single occupancy rooms, some of which are spacious enough for sharing.
Whiteabbey provides TV lounges and several quiet sitting rooms, all overlooking the extensive private grounds, for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. Traditional home cooking using fresh produce is served with special diets being catered for.
Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged if required.
The home employes an activities therapist who co-ordinates a varied programme for residents.
Whiteabbey Care Home has a Review Score of 7.9 (7.930) out of 10, based on 2 reviews in the last 2 years. Over all time Whiteabbey Care Home has 23 reviews.
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23
2
2
2
21
Reviewer Connection to Whiteabbey Care Home
10
4
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1
1
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16
6
1
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Date Published
23
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2
21
Review from Natasha S (Granddaughter of Resident) published on 13 January 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My grandfather is treated with dignity and care. Sometimes there can be a language barrier but it never affects his care. He is always included in activities and enjoys singing. If he has any issues, they are always treated promptly. I feel good knowing he's being treated well. As he can be fussy, he
may not always like the food, but he's usually given an alternative.
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Review from Dympna S (Daughter of Resident) published on 25 December 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mum was admitted to Whiteabbey Care Home in July this year. She needed 24/7 nursing care and was on a Rig/Peg feeding tube. I can absolutely rate this care home as 5star review. Management, nurses and carers they treated mum with genuine dignity, respect, professionalism and always with a smile.
Mum settled in quickly and got to know all the nurses, carers and cleaners. They would take time to listen and chat during their shifts. When family members were visiting we were always offered tea or coffee and updated on mums health. What an amazing Team. Thank you all you are all amazing people.
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Review from eileen d (Daughter of Resident) published on 17 February 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I found the care and compassion shown by the staff to be absolutely outstanding. They always had a smile for my mum and she felt that they were all part of her extended family and she was part of their family. She felt safe and loved.
We could not thank them enough for the care given to our mum in
her final months. It gave us as a family such comfort and we will be forever indebted to them all.
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Review from M F (Sister-in-law of Resident) published on 30 April 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Before lockdown I enjoyed going to the home, they were caring and very friendly. I hope to be able to do it again.
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Review from Elizabeth B (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
It is great to know that my mum is getting the care she needs. The staff here are just wonderful, always putting residents' needs first. I know we are in the middle of a pandemic but they do their best each time I go down to see Mum, by positioning her towards me. It does me the world of good to see
my mum happy and settled here. She always has a big smile on her face. The staff here are hardworking and dedicated to the residents.
Reply from Olivia Shields, Marketing Assistant at Whiteabbey Care Home
Thank you, Elizabeth, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Whiteabbey Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from C K (Resident) published on 27 April 2020
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Overall ExperienceOverall Experience4.0 out of 5
I found the care staff to be helpful and considerate at all times, always pleasantly attentive and patient. Very good standard of meals at all times. Excellent and quick to respond to resident's call when in need. Eager to help residents feel at home.
Reply from Olivia Shields, Marketing Assistant at Whiteabbey Care Home
Thank you, Christina, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Whiteabbey Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Lorraine L (Daughter of Resident) published on 11 December 2019
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Overall ExperienceOverall Experience4.0 out of 5
My father was cared for in Whiteabbey Nursing Home in the last few months of his life (in his 97th year). He received kind and considerate care and respect. The sister in charge was always on hand to discuss my father's care and treatment. The carers who bathed Dad and looked after his general wellbeing
were also most respectful and always made sure he was comfortable and clean.
Reply from Olivia Shields, Marketing Assistant at Whiteabbey Care Home
Thank you, Lorraine, for your feedback and for taking the time to share your experience at Whiteabbey Care Home. We are so sorry to hear about your father, but pleased you felt he received great care and hope that his time at Whiteabbey did see some friendships flourish, especially with the care team.
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Review from B P (Sister of Resident) published on 24 October 2019
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Overall ExperienceOverall Experience5.0 out of 5
Wonderful, loving care and carers prepared to go the extra mile, nothing too much bother. Genuine concern for patients and try to bring joy into a day that sometimes can be very difficult for those going through a difficult time in their lives. A great encouragement for relatives.
Reply from Jasmine Bracken, Marketing Administrator at Whiteabbey Care Home
Thank you for your comments about your recent experience at Whiteabbey Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Dora S (Guardian of Resident) published on 9 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
I think that the standard of care is wonderful, the staff are easy to approach. All seem to have resident welfare in mind. The nursing standard is high and professional standards are very good residents are top priority.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from Mary C (Sister of Resident) published on 28 June 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My sister has always received good care in Whiteabbey Care Home but in the last year, I think it is now excellent. A warm, caring, professional team, with an excellent manager who engages with patients and staff with kindness. I'm very grateful for the care which my sister is given. Thank you.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from E B (Daughter of Resident) published on 17 May 2019
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Overall ExperienceOverall Experience4.0 out of 5
My mother settled in very well and enjoyed the food. The staff were very helpful. The manager was also very helpful and was always available for the family.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you for your feedback. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Whiteabbey Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from E M (Sister of Resident) published on 15 April 2019
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Overall ExperienceOverall Experience5.0 out of 5
This is an excellent care home.
My brother is very well looked after.
The care home is very clean and staff are very helpful and pleasant at all times.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Andrew F (Son of Resident) published on 15 March 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My mother was a resident at Whiteabbey Care Home from August 2010 to her passing away on 15th February 2019. Throughout her time in the home, my mother became a character among the staff and other residents. The care staff were fond of my mother and they gave her their support over the years. I would
like to thank the management and staff for their warmth and help towards my mother.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you, Andrew, for your kind comments about your experience of our home. We are sorry for your loss. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate all of your feedback and we are happy to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.
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Review from Eric B (Son of Resident) published on 15 March 2019
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Overall ExperienceOverall Experience4.0 out of 5
The care home is clean and all the care workers are very friendly. There is also a good atmosphere among the staff. In my experience, the residents are well looked after. My own mother has received medical help from a doctor while there also is a nurse in attendance. There is also a social side to entertain
and keep residents busy.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you, Eric, for your wonderful feedback about Whiteabbey Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.
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Review from T R (Respite Resident) published on 27 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
I find everything in this residence excellent. Location, staff who are very kind and caring, both to myself and my visitors.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Thomas K (Son of Resident) published on 8 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
My father has just been relocated from a previous care home and the change in him and his care has been remarkable. The staff are caring and considerate, he is happy and content and because of this we, his immediate and extended family, are more than satisfied. Thank you to all concerned.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you, Thomas, for your comments about your recent experience at Whiteabbey Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Ruth L (Daughter of Resident) published on 8 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
I am very pleased with the care my father receives. He is always clean and tidy and shaved every day. His room is spotless, the level of cleanliness is very high. The staff keep me well informed of any changes or GP visits. Staff are very friendly. They always offer me tea or coffee when I come to visit.
The home has a very warm cosy atmosphere and my father seems very content.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you, Ruth, for letting us know how we are doing at Whiteabbey Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Adrian M (Son of Resident) published on 23 November 2018
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Overall ExperienceOverall Experience5.0 out of 5
To all staff of Whiteabbey Care Home, I would like to offer my family's sincerest thanks. The care dedication and support they give to my Dad who sadly passed away on the 12/11/2018 was much appreciated. Every member of staff over the eleven months he was a resident showed him the utmost respect and
dignity at all times. I would have no concerns in recommending this care home to anybody who is having to look for a place for a family member.
Reply from Ronnie Cavanagh, Marketing at Whiteabbey Care Home
Thank you, Adrian, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Whiteabbey Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Dad with dignity and the compassion he deserved during his time at our home. We hope that his time at Whiteabbey did see some friendships flourish with both the care team and residents. Thank you again, Adrian, if there is anything more we can do please do not hesitate to reach out.
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Review from Heather F (Wife of Resident) published on 11 April 2018
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Overall ExperienceOverall Experience5.0 out of 5
My husband has always received the best of care from Whiteabbey Care Home. All his needs are catered for as much as possible. I'm happy to have him in the care of the staff at Whiteabbey.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home
Thank you, Heather, for your comments about your recent experience at Whiteabbey Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Irene M (Daughter of Resident) published on 11 April 2018
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care home. Very happy with care.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home
Thank you, Irene, for your comments about your recent experience at Whiteabbey Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to your next visit. Take care.
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Current Review Score: 7.9 (7.930)
Overview of Review Score
The Review Score of 7.9 (7.930) out of 10 for Whiteabbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.636 for Whiteabbey Care Home is calculated as follows:
(
(15 Excellents x 5)
+
(6 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 22 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.294 Points relating to the number of positive Reviews for Whiteabbey Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
= 3.125
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 59 registered maximum number of service users is 11.8. 2 Positive Reviews ÷ 11.8 = 0.169
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Whiteabbey Care Home
What types of Care is Whiteabbey Care Home registered for?
Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Whiteabbey Care Home provide?
Own GP if required is an additional type of care provided.
How many Rooms does Whiteabbey Care Home have?
There are 33 Single Rooms and 13 Couples/Companion Rooms.
What are the Facilities & Services at Whiteabbey Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access & Gardens are some of the Facilities & Services.
How far is Whiteabbey Care Home to the centre of Newtownabbey?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
