Whiteabbey Care Home is located in Whiteabbey's Abbotts Cross area and is convenient for shops, amenities, public transport and the M2/M5 motorway links. Abbeycentre Shopping Complex is within one mile.
This tastefully decorated purpose built home offers accommodation in single occupancy rooms, some of which are spacious enough for sharing.
Whiteabbey provides TV lounges and several quiet sitting rooms, all overlooking the extensive private grounds, for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. Traditional home cooking using fresh produce is served with special diets being catered for.
Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged if required.
The home employes an activities therapist who co-ordinates a varied programme for residents.
Whiteabbey Care Home has a Review Score of 7.9 (7.930) out of 10, based on 2 reviews in the last 2 years. Over all time Whiteabbey Care Home has 23 reviews.
Overall Experience
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6
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Date Published
23
2
2
2
21
Reviewer Connection to Whiteabbey Care Home
10
4
3
1
1
1
1
1
1
Overall Experience
16
6
1
0
0
Date Published
23
2
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2
21
Review from Jennifer B (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I'd be very happy to recommend the home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home
Thank you, Jennifer, for your wonderful feedback and for the recommendation. We hope to see you again soon. Have a fantastic day!
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Review from Lorraine M (Daughter of Resident) published on 19 December 2017
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother spent two and a half years here prior to her death on Sunday. I have always found the staff to be very caring and especially when we were sitting with my mum they were all so caring and kind to us and her so I would thoroughly recommend this home for these reasons.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home
Thank you, Lorraine, for sharing your experience of Whiteabbey Care Home. We really do appreciate you letting us know how we did at this difficult time. All of our staff make the care and wellbeing of every resident here their number one priority and it is rewarding to learn you have been able to see this for yourself. Your kind words inspire us to do even more! Thank you once again for the lovely feedback. Take care!
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Review from Irene D (Daughter of Resident) published on 29 August 2017
Submitted via Website •
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Overall ExperienceOverall Experience3.0 out of 5
Father is well cared for. Staff are friendly and helpful. Could do with more staff on at night, one nurse and one carer I feel is not enough if there was a serious incident. The staff on always do an excellent job, but a lot of work for one carer, and he or she can only be in one place or attending
one resident at a time, an extra pair of hands would help considerably.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home
Thank you, Irene, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Whiteabbey Care Home was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We will be sure to pass your comments onto the team and address all of your points. Thanks again, have a great day.
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Current Review Score: 7.9 (7.930)
Overview of Review Score
The Review Score of 7.9 (7.930) out of 10 for Whiteabbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.636 for Whiteabbey Care Home is calculated as follows:
(
(15 Excellents x 5)
+
(6 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 22 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.294 Points relating to the number of positive Reviews for Whiteabbey Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
= 3.125
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 59 registered maximum number of service users is 11.8. 2 Positive Reviews ÷ 11.8 = 0.169
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
