Abbey View Nursing Home

48 Newtownards Road, Bangor BT20 4BP
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8.1 21 Reviews
  • Abbey View Nursing Home, Bangor
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Care Provided by Abbey View Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Georgeana Tarabuta (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Abbey View Nursing Home Reviews (21)

Total of 21, showing 1-20
8.1

Abbey View Nursing Home has a Review Score of 8.1 (8.117) out of 10, based on 1 reviews in the last 2 years. Over all time Abbey View Nursing Home has 21 reviews.

Overall Experience

  • 14
  • 5
  • 1
  • 1
  • 0

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Review from D M (Husband of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had placement for after a hospital stay and we found the place to provide excellent care and service with the staff very friendly and nothing too much trouble, very clean and tidy. Residents are offered activities to participate in should they feel they want to join in but under no pressure
to to so.

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Review from Sharon D (Daughter-in-law of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The staff in the home are excellent, could not do enough for you. The group management in England is very poor. No time for you, poor quality in the home, maintenance poor, treated unfairly.

Reply from Jackie Hirst, Marketing at Abbey View Nursing Home

Thank you for your review. We would like to reassure you that as a company we are committed to Abbey View. I hope this update is helpful - our group management is committed to Abbey View and raising standards throughout the home. Decoration, environment and activities are all progressing within the home. A member of the Regional Support Team is in the home at least every 2 weeks to offer support to the residents and staff. Contact details are available for all relatives, should they have any concerns or comments.


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Review from Brigid B (Daughter of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home. Staff work so hard and always very pleasant. They seem to be very busy all the time when I am there on a visit and short, seems to be a shortage of staff.

Reply from Jackie Hirst, Marketing at Abbey View Nursing Home

Thank you for your kind comments - we would like to reassure you that many factors are considered regarding staffing. Abbey View is staffed according to these needs.


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Review from Albert M (Son of Resident) published on 27 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Abbey View for one and a half years now and the care and attention she has received has been brilliant. The staff are very attentive to her needs and as a family, we are delighted with the way she has settled in - we would highly recommend Abbey View.

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Review from Julie B (Daughter of Resident) published on 27 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here from 22nd September 20201. During that time, the staff have been very attentive and kind. She has had visits from the doctor any time she has needed treatment. The staff are all very caring and friendly. The room she stays in is very nice and kept very clean. I would highly recommend.

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Review from L R (Daughter of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum passed away recently however I just want to recognise the care she received during her two and a half years in Abbey View. Covid brought sadness that we were separated for a time but Abbey View did their very best to get us all through. I was reassured that mum was being looked after by
such hard-working staff who do their best for the comfort and wellbeing of the residents. I was kept up to date at all times and any concerns I had were dealt with quickly. The staff are friendly and approachable and the home has a family feel to it. I am thankful that mum was able to spend her last years in such a caring environment.

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Review from Ann S (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into Abbey View in October 2018 following a prolonged period in hospital. She was still in poor health with the result that her dementia had deteriorated considerably. This was a distressing time for our family. However, following the care and attention she has received from the staff at Abbey
View mum's health has now much improved and it has been wonderful for our family to see her contented and smiling again.

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Review from E M (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in the home for respite care after a hip operation. He was treated very well and was happy with all the carers who attended to him.
The home was welcoming as were the staff and very helpful when asked.
The home could do with some redecoration but this is cosmetic. Overall, a good atmosphere.

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Review from D D (Niece of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey View Nursing Home was recommended to me by my aunt's church friends. When my cousin and I visited the home, we were very pleased with the reception the staff gave us and they also gave us a tour of the home and again we were very pleased with everything.
When my aunt took up residency in Abbey
View she settled in immediately and feels so much at home there. This was such a relief to the family - she only has nephews and nieces, (who all live quite a distance from Bangor) as she had no family herself.
My aunt enjoys the activities and also the day trips out in the minibus.
So far we have found all the staff very obliging and helpful and they are all very caring with my aunt.

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Review from Joan C (Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home with expert professional care delivered in the most compassionate, kindly manner possible at all times by all staff.

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Review from Yvonne H (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a friendly 'home from home' then this is the place for your loved one. My Mom has been in this Nursing Home for a year and I cannot put into words how good everything is. You only need to ask and nothing is too much trouble, every need is catered for and this is the first time
I feel my Mom is safe and being looked after. If I could give a plus I would!

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Review from Lynda B (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was resident in Abbey View from May 2018 until her death in December 2018. She settled very quickly and in my family's view this was because all the staff provide, not only an exceptionally caring, but a very loving environment. We visited a lot of homes prior to selecting Abbey View but the
initial instant impact of the happy, caring environment never diminished. My mum wanted for nothing. Any illness was immediately identified and dealt with. Our mum was made to feel loved, cared for, special and important until the end. The manager and his staff work at the highest level and treat residents as if they are their own. We were devastated that our Mum could no longer cope at home and were stressed and extremely anxious about selecting the right place for her. If you are reading this before deciding where to place a loved one you can pick Abbey View knowing they will be in safe, and more importantly in exceptionally caring hands. We cannot recommend Abbey View enough.

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Review from L M (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hardworking, friendly, caring staff. Mum's health has really improved since she has been here and I believe she is well looked after. Nice homely feel to Abbey View, any concerns acknowledged by nurses/care assistants and management and always dealt with promptly.

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Review from H R (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother has been here from December 2014 we are very happy with the care and attention she is shown. The staff are really good as they talk and spend time when speaking to her which has encouraged her to participate in activities and speaking to other people. My sister and I are very pleased with
the care she is given.

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Review from E W (Resident) assisted by family/friend published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and considerate. I enjoy the meals and the tea and biscuits.

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Review from W S (Husband of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a number of local care homes prior to deciding to choose Abbey View as the reception and tour plus the warmth of the staff's presence outshone the others visited. Over a year and a half has passed since then and my expectations have been more than met ie care to my wife, quality and cleanliness
or my wife's room and the rest of the home. All staff, from nursing to carers/catering staff are always pleasant and professional and informative of my wife's needs and proactive to her health needs.

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Review from J C (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always shown respect and treated my mother with kindness. They are aware of her needs and take these into consideration when dealing with and handling her. Some staff members go above and beyond to assist mother and encourage her. We as a family appreciate the fact we are kept up to date
on mother's condition and are involved in decision making regarding mother's care and well being.

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Review from June M (Resident) assisted by family/friend published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by caring and dedicated nursing and care staff.
Good meals all cooked on site including birthday cakes and daily traybakes.
Enthusiastic activity coordinator providing visiting singers, dancers and even rabbits at Easter and Irish Dancer for St Patrick's day. Management
very engaged with family.

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Review from Karen S (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say I am extremely happy with the care my mum receives in Abbey View Nursing Home.
The staff are all so friendly and helpful. Everything is very clean. My mum is very happy living here, the staff can't do enough for her. I would highly recommend this home to anyone.

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Review from D C (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care and compassion given to both residents and family members. Professional friendly staff who look after our mum so well.

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Current Review Score: 8.1 (8.117)

Overview of Review Score

The Review Score of 8.1 (8.117) out of 10 for Abbey View Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Abbey View Nursing Home is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.2 Points relating to the number of positive Reviews for Abbey View Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 1 Positive Reviews ÷ 5 = 0.2

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (3)

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Frequently Asked Questions about Abbey View Nursing Home

What types of Care is Abbey View Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbey View Nursing Home provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Abbey View Nursing Home have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Abbey View Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Abbey View Nursing Home to the centre of Bangor?

0.3 mile(s) as the crow flies, distance by road may be significantly further.