Ashgrove Care Home

55 Belfast Road, Newry BT34 1QA
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22 Reviews
  • Ashgrove Care Home, Newry
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Care Provided by Ashgrove Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Wendy Miniss (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
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Ashgrove Care Home Reviews (22)

Total of 22, showing 1-20

Over all time Ashgrove Care Home has 22 reviews.

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  • 6
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  • 1
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Review from Teresa O (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the staff looking after my father. He seems very happy, and therefore, this makes all our family know that he is receiving all the help he requires.

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Review from Geraldine H (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Don't know how to put into words the gratitude myself and my family have for the staff of Ashgrove during the whole pandemic, they are all fabulous for the care they gave my mother. We have recently been allowed back in for a bedroom visit and it was so well organised. Thank you all.

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Review from Lynda H (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident in Ashgrove in February 2021 following a hospital admission. She was made to feel very welcome and the level of care and kindness she has received has been excellent. She has settled very well and takes an active part in the activities, especially singing and dancing! Facilities
appear very safe and cleanliness excellent. Staff have been wonderful in making her feel at home.

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Review from A P (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found my experience very good.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive.


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Review from D M (Son of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my father today, found it all easy. The staff were helpful and my father looked as well as can be expected.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you for letting us know how we are doing at Ashgrove Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback and to hear that your recent visit went so well.


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Review from Colm C (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been excellent.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you for your comments about your recent experience at Ashgrove Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Colin T (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to Ashgrove Care Home in February 2021 and after some initial confusion, she settled in very well. The staff are all very helpful and welcoming and Mum seems to have a very good relationship with them all. The food seems very appetising and Mum is eating well. Her room is cosy and warm
and I think Mum feels safe there.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you, Colin, for your positive feedback towards Ashgrove Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your Mum has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from M D (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since 2018 and has always been treated with dignity, care and tenderness. Nothing is too much trouble for all the wonderful staff, who go above and beyond for their residents and the relatives. I would highly recommend Ashgrove Care Home.

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Review from Jason (Friend of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's mother has been in Ashgrove only for a few weeks but is thriving due to the care and attention from the staff. The move took place under very stressful circumstances for all involved, not least because of the coronavirus pandemic. All of the staff have been really lovely and it’s been a
relief to know that my partner's mother is so well cared for.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you, Jason, for your comments about your recent experience at Ashgrove Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from E B (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care the staff have given my relative. I have just been able to visit for the first time since the lockdown due to Covid-19. My relative is happy and very relaxed, his appearance is just what I have come to expect, always well-groomed and clean. The staff are a godsend
they have always put the residents care above everything. The activities are well organised and frequent.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you for letting us know how we are doing at Ashgrove Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Ruth M (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is coming up to her 1st year in Ashgrove Care Home and I cannot speak highly enough of the care she is receiving,the staff are second to none. She is kept lovely and clean,well dressed and well fed, her room is always clean and tidy. She has settled very well which is a great comfort to me. I
am always kept well informed about her care.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you, Ruth, for letting us know how we are doing at Ashgrove Care Home. The care and well being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from Timothy O (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is here. First-class treatment from all the staff. Thank you all.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Patrick M (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good experiences with Ashgrove. The staff are very helpful and patient. They really care about the residents and show great understanding in dealing with difficult illnesses. The new cafe at the front is great also.
Overall Ashgrove staff are excellent and my mum gets great care from everyone.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you for letting us know how we are doing at Ashgrove Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from J F (Niece of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident for just over one year. She has settled in really well. The staff are very friendly and always helpful if you have any questions or worries. My aunt always looks well cared for and happy with the other residents.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from C B (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe it is very important to have continually employed nursing staff instead of agency staff. It is good to be able to approach a nurse that is familiar with your relative and their condition and I have experienced this with three nurses in particular. The team of carers are brilliant. They are
both professional and a comfort to Dad. It is also good to have regular care members as staff.

Reply from Olivia Shields, Marketing Assistant at Ashgrove Care Home

Thank you for letting us know how we are doing at Ashgrove Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Marie M (Wife of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my husband. Staff and management are excellent. Staff always have a smile and greeting for relatives. Relatives are kept informed of any incidents concerning their family member. Ashgrove have a very caring and happy workforce and this shows in the care of the
residents.

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Review from Roisin C (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A new manager has started and has changed the whole rota. My father has been a resident since October 2016. He settled well due to a range of familiar staff. He has built a relationship with certain members of staff who are extremely good to him. This was very comforting to all our family and we have
got to know them as well. Now we go in and do not know the staff and the staff do not know us or my father and his needs. Surely when working with people with amnesia they need familiarity and continuity. This change of rota has been very unsettling for my father and family and staff. Also, I feel it is very unstaffed at times.

Reply from Ronnie Cavanagh, Marketing at Ashgrove Care Home

Thank you very much for your feedback. We appreciate you taking the time to share your views and we take all of your comments very seriously. In response to the issues you have raised, we have recently had some natural turnover of staff this has led us to complete a review of our skill mix to ensure safe and effective care can be provided to residents in all units throughout the home. If you would like to discuss your points further, please do not hesitate to contact us to arrange a meeting. Thank you once again.


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Review from D H (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I had been relatively happy with this care home until recently. There have been many instances as a daily visitor that I have seen too few staff trying to look after too many residents meaning their basic needs are not being catered for. A number of staff shortages and at night visits I sometimes see
only one nurse and one assistant trying to manage 20 residents or more.
The last manager has left many weeks ago but her name is still listed in the building as the person to contact regarding complaints, but I have never seen her despite visiting every day. I am worried about the residents.

Reply from Ronnie Cavanagh, Marketing at Ashgrove Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. Staffing within the home is reviewed on a regular basis, using Four Seasons Health Care dependency tool (CHESS). However there are unfortunately occasions were last minute absence is reported, and while all possible measures are taken to replenish staff, this is not always successful. Thank you for bringing our attention to the previous manager named as a contact, this has now been rectified.


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Review from Mrs Mac (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We appreciate that we can visit at any time. The staff are friendly and welcoming and have a good relationship with residents. However, in the last few months, there has been a change of management and staff. The staff that the residents were familiar with have been moved on and we are concerned this
would have an adverse effect on residents.
Current management are unfriendly and unapproachable.

Reply from Ronnie Cavanagh, Marketing at Ashgrove Care Home

Thank you very much for your feedback. We appreciate you taking the time to share your views and we take all of your comments very seriously. In response to the issues you have raised, we have recently had some natural turnover of staff this has led us to complete a review of our skill mix to ensure safe and effective care can be provided to residents in all units throughout the home. If you would like to discuss your points further, please do not hesitate to contact us to arrange a meeting. Thank you once again.


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Review from Brea M (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my mother receives in Ashgrove. She is always spotlessly clean and well groomed. The staff are all very caring and kind to not only my mother but to all the residents.
As a frequent visitor to the home, the only real criticism I have is the shortage of care staff on
the floor at times. More staff are definitely needed.
Any problems I have are usually dealt with quickly and efficiently by the office staff, nurses or carers.

Reply from Carl Duncker, Marketing Manager at Ashgrove Care Home

Thank you, Brea, for your kind feedback. We were delighted to hear about your positive experience at Ashgrove Care Home.


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Overview of Review Score

Performance

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Ashgrove Care Home

What types of Care is Ashgrove Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashgrove Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Ashgrove Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Ashgrove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Ground Floor Accommodation only & Gardens are some of the Facilities & Services.

How far is Ashgrove Care Home to the centre of Newry?

1.2 mile(s) as the crow flies, distance by road may be significantly further.