Bangor Care Home is in a charming seaside location which is just one of the elements that contributes to the peaceful and harmonious atmosphere.
The team at Bangor provide nursing care 24 hours a day in a homely and warm environment. The home can also support with more specialist needs and will personalise care to each individual.
Bangor has relaxing grounds including three courtyards which are available for residents to use if and when they please - they are perfect for watching the wildlife visit the home.
The home has a great relationship with the local community which is easily accessible.
Manor View Care Home has a Review Score of 7.8 (7.792) out of 10, based on 5 reviews in the last 2 years. Over all time Manor View Care Home has 18 reviews.
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13
Reviewer Connection to Manor View Care Home
5
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10
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18
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13
Review from V V (Son of Resident) published on 7 October 2024
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Overall ExperienceOverall Experience4.0 out of 5
I am very happy with the care and attention given to my mother. The nursing staff are very good. My mother has been bed-ridden for over 4 years and during this time she has had great skincare and only one case of a pressure sore. I think this is exceptional. The home always contacts us regarding any
changes in her medication, habits or eating changes. My only negative comment is in relation to the decor, it is dated and while it is always kept clean, the home could benefit from a refresh. This is something the board should consider.
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Review from C H (Daughter of Resident) published on 27 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
I am very pleased with the care and attention my mother receives from each and every member of staff. All the staff are so lovely and are very approachable at all times. I have nothing but praise for all of them from nursing, admin and domestic staff.
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Review from S M (Wife of Resident) published on 25 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
My husband has been in the transitional unit since 16/07/24 and is being treated with care and dignity by all the staff. He has a carer with him 24/7 and they are very respectful and treat him with dignity and care. The management are very involved with the residents and I have been kept up to date
with my husband's day-to-day situation. I can recommend this unit highly as dementia is so unpredictable and the staff do their job with love and care.
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Review from Jacqui B (Daughter of Resident) published on 27 March 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My dad who lives with dementia was transferred here from hospital for rehab.
The staff made him very welcome and took the time to explain everything to the family also. The rooms are clean and comfortable and the food was good too.
Everyone made his time there easier for him to settle.
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Review from P H (Son of Resident) published on 24 January 2024
Submitted via Website •
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Overall ExperienceOverall Experience2.0 out of 5
This care home may be OK for ordinary care but I cannot recommend it for end-of-life care. It is understaffed, so much so that over a period of just over a week my mother needed to use a bedpan urgently and we were told they couldn't do anything until after they had served the breakfasts. Despite further
requests nothing was done for an hour on two occasions and an hour and a half on the third by which time my mother, aged 105, was trying to climb out of the bed.
End-of-life care should be staffed to make much more frequent checks. Staff visits were only made when they had some other task to do.
The GP prescribed liquid painkillers to be available when she could no longer swallow, despite them being available she was not given them when she needed them (12 hours) because the relevant information was not passed on to the nurse on night duty.
Whilst I am sure that the majority of staff were kind and caring the staffing levels and the necessary procedures were just not there.
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Review from Heather R (Daughter of Resident) published on 26 October 2022
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Overall ExperienceOverall Experience4.0 out of 5
My dad is a current resident of Bangor Care Home. He has dementia and finds verbal communication difficult these days. Myself and other family members visit regularly and have always found Dad to be clean, tidy, appropriately dressed and happy to see us. He appears to have a good relationship with the
nurses and care staff. No matter which member of staff we speak to, they all seem to be up to date with his current needs. Staff are always courteous, well-informed, pleasant to deal with and happy to help with any suggestions. As a family, we are very happy with the levels of care provided to Dad. The home environment is always clean and tidy, decor and the garden could benefit from updating and that is the only reason for four rather than five stars. No one wants to watch their relatives decline to the point of needing 24-hour specialist nursing care and we are very grateful to the current staff for their kindness, compassion and knowledgeable care in sometimes challenging circumstances.
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Review from Karen F (Friend of Resident) published on 5 July 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I called yesterday to visit a friend and I would just like to say thank you for the wonderful care you are giving him, the home and staff were very welcoming and excellent PPE practice. Well done to all!
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Review from Stephen B (Son of Resident) published on 29 September 2020
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
My mother passed away recently in Bangor Care Home, and I wanted to say how much I appreciated the professionalism and compassion of the staff. The care and attention my Mum received in Bangor was remarkable. She couldn’t have have been in better hands. I want to take this opportunity to thank all the
workers at Bangor Care Home for the care and kindness they showed both me and my Mum. I’ll always be grateful for this. The final question in the questionnaire below asks about "value for money". I honestly don't know how you put a price on human care, and comfort, and dignity in old age. There is no market value or monetary measurement that can stand in for a care worker sitting by your Mum's bed, comforting her at the end of her life. It's as immeasurable as it is priceless. Thank you.
Reply from Olivia Shields, Marketing Assistant at Manor View Care Home
Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Bangor Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Bangor did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.
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Review from A G (Resident) assisted by family/friend published on 29 August 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Very efficient, dedicated and caring staff. Pleasant surroundings and comfortable rooms.
Reply from Ronnie Cavanagh, Marketing at Manor View Care Home
Thank you for letting us know how we are doing at Bangor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Desmond G (Husband of Resident) published on 13 June 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Very comfortable room and lounges. Very pleasant and caring staff. Good medical attention.
Reply from Ronnie Cavanagh, Marketing at Manor View Care Home
Thank you, Desmond, for letting us know how we are doing at Bangor Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from James B (Resident) published on 3 April 2019
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Overall ExperienceOverall Experience4.0 out of 5
I was treated with great care and consideration by all the staff. I did not find the food very appetising. My sincere thanks to all the staff who looked after me.
Reply from Ronnie Cavanagh, Marketing at Manor View Care Home
Thank you, James, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from J M (Daughter of Resident) published on 1 November 2018
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Overall ExperienceOverall Experience5.0 out of 5
My dad loves this home, loves the staff and sitting in the cinema room. Everyone at the home is friendly and helpful. Every time I visit, I get offered a cup of tea and biscuit. My dad says he would not live anywhere else.
Reply from Ronnie Cavanagh, Marketing at Manor View Care Home
Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Ann C (Partner of Resident) published on 1 August 2018
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Overall ExperienceOverall Experience5.0 out of 5
My partner has been a resident for approximately 8 years and I have had nothing but help and kindness from the staff. If there are any problems the staff phone and let me know and I appreciate their help.
Reply from Ronnie Cavanagh, Marketing at Manor View Care Home
Thank you, Ann, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Bangor Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Richard M (Son of Resident) published on 30 July 2018
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Overall ExperienceOverall Experience4.0 out of 5
Staff are friendly and competent. He is clearly well looked after and there's a lot of activities available. Good at treating him despite a rather difficult medical condition.
Reply from Ronnie Cavanagh, Marketing at Manor View Care Home
Thank you, Richard, for your wonderful feedback about Bangor Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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Review from Mandie (Daughter of Resident) published on 22 March 2018
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Overall ExperienceOverall Experience3.0 out of 5
Definitely not the place it was when my mum first moved in there. Lack of staff. Lack of care. Lack of everything. A couple of members of staff appeared to care. Residents are approached put into a wheelchair and taken out of the room to the bathroom/ dining room or wherever without one word being spoken
to them. They are left a cup of tea on their table. That cup of tea is then collected 10 mins later. No help or encouragement is given. If they haven't drunk their tea. Tough. But that's about the height of it. Wouldn't and haven't recommended.
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Review from William M (Resident) assisted by family/friend published on 28 July 2017
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Overall ExperienceOverall Experience5.0 out of 5
I live in Bangor Care Home and I love living here.
I get to go out to Easons where I get my Spectator and get to go to Kook after where I get my cappuccinos.
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Review from Andrew M (Friend of Resident) published on 13 July 2017
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Overall ExperienceOverall Experience4.0 out of 5
A friend of mine was a resident at this care home. During his stay, he always mentioned that he loved staying there. He said that the staff all catered to his needs and anything extra he needed they were always there to help. Anytime I was in the care home, it was always clean and had a positive atmosphere
and I was always offered a tea or coffee. My friend was always a big fan of films and the fact that the care home had a cinema room was a big bonus for him. I would recommend Bangor Care Home to anyone looking for a home for a friend or relative.
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Review from Jennifer P (Granddaughter of Resident) published on 6 July 2017
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Overall ExperienceOverall Experience5.0 out of 5
The home has had vast noticeable changes over the past couple of months. The staff are very friendly and the rooms are well kept. The manager is very approachable and welcoming. My grandmother is well looked after and it is a joy to come into the home.
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Current Review Score: 7.8 (7.792)
Overview of Review Score
The Review Score of 7.8 (7.792) out of 10 for Manor View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.200 for Manor View Care Home is calculated as follows:
(
(29 Excellents x 5)
+
(14 Goods x 4)
+
(6 Satisfactorys x 3)
+
(6 Poors x 2)
)
÷ 55 Ratings = 4.2
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.592 Points relating to the number of positive Reviews for Manor View Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
= 3.375
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 92 registered maximum number of service users is 18.4. 4 Positive Reviews ÷ 18.4 = 0.217
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Manor View Care Home
What types of Care is Manor View Care Home registered for?
Older Person Care, Dementia, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Manor View Care Home provide?
Day Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.
How many Rooms does Manor View Care Home have?
There are 80 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Manor View Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Manor View Care Home to the centre of Bangor?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
