Carnalea Care Home

20 Crawfordsburn Road, Bangor BT19 1BE
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Top 20 carehome certificate
9.8 58 Reviews
  • Carnalea Care Home, Bangor
Carnalea Care Home in Bangor is situated in an ideal location looking over a golf course, close to Bangor's beaches and within easy reach of the town centre.

The care at Carnalea is tailored to each person living here - whether that individual needs occasional support in everyday tasks or full time help. The home also offers respite care which is helpful for families who are planning holidays.

Life before moving into a care home is essential to the team at Carnalea so they find out everything they need to know prior to residents moving in so that everything is as familiar as it can be once they arrive.

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Care Provided by Carnalea Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Josette Fernandez (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Carnalea Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £905 – £965
    • Self-Funded Nursing Dementia Care £905 – £965
    • RESPITE Self-Funded Nursing Care £905 – £965
    • RESPITE Self-Funded Nursing Dementia Care £905 – £965
  • (these prices are only a guideline, please contact Carnalea Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Carnalea Care Home Reviews (58)

Total of 58, showing 1-20
9.8

Carnalea Care Home has a Review Score of 9.8 (9.785) out of 10, based on 23 reviews in the last 2 years. Over all time Carnalea Care Home has 58 reviews.

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Review from C R (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has received first-class care from the day he came to Carnalea Care Home. Through the final stages of his life we, as a family have experienced nothing but love, support and kindness from all the staff. He has been made so comfortable with the medication he received and right until his final
days, he has been allowed dignity through the daily care of the staff keeping him clean and well looked after. Thank you.

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Review from Erin T (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carnlea Care Home is a home full of love. 5 stars simply don't do it justice. The standard and quality of care our father has received has been outstanding. From the moment he arrived 2 weeks ago, he has been treated with dignity, compassion and respect by each and every staff member. Nothing is too
much trouble.
There are not enough words to express the depth of our gratitude. Our entire family has been welcomed and every morning we are greeted with a smile and a hug. The staff always have time for us, answering our questions with honesty and compassion.
My dad is now in end of life care and the staff are doing everything they can to keep him comfortable. We have total faith in their care and know he will end this life chapter in a home full of love, compassion and care.
We cannot thank you enough for helping make this one of the most profound and peaceful experiences, particularly for our mum who has been by his side almost constantly. You are all angels.

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Review from D T (Grandson of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you all enough for the care you was have been providing to my granddad - every single person at Carnalea Care Home has been beyond friendly, welcoming, caring and attentive to my granddad and our family. Possibly the most beautiful, clean and peaceful care home I've ever been in. Simple
things like making sure he is washed, changed and shaved every day, coming in regularly to check up on him, offering teas and coffees to everyone, gentle and clear communication to us throughout. I am so grateful to know he is being looked after so wonderfully in his final few days. As a family, we could not ask for anything more.

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Review from Joanna T (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring staff who always treat my dad with kindness and compassion. Communication is great and senior staff always speak to me when I visit to tell about how dad is doing. For the first time in a while, I feel dad is receiving the care he needs.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

So nice to hear your dad is happy here. Thank you for your lovely review.


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Review from L O (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb - from day one our mother has been treated with dignity and respect. Staff are the epitome of professional. Supportive and caring not only to our mum but to us as a family. We have full peace of mind that our mum is in the best care.

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Review from C H (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in the Sunshine Unit at Carnalea Care Home. I cannot speak highly enough of the care she has received. The staff are warm and friendly and are excellent at their job. There is a lovely atmosphere. Residents are encouraged to go for daily walks with a carer or family member and there is a nice
garden area for them to sit in too. The food is of a very high standard. Each resident has a key worker and results of medical tests are relayed to me frequently. Staff will often ring me with the latest results and to discuss Mum's care needs. I visit twice a week, but live far away, so this is a great comfort. There are regular activities and Mum loves going upstairs in the lift to get her hair done. She is happy and settled, and the home is immaculate. Thank you to all the staff for taking such good care of my precious Mum.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Hi, Thank you so much for your kind review. We love having your mum here as one of the family at Carnalea.


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Review from A S (Niece of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than satisfied with the care my uncle receives at Carnalea. He is treated with respect and dignity and is supported in all aspects of daily living. I have only positive feedback regarding the staff involved in his care. His behaviour can be challenging at times and staff has come to understand
and handle these behaviours in an understanding and caring manner. He is very happy at Carnalea and appreciates the care he receives and has made it his home.

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Review from D S (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the excellent standard of care in Carnalea for our mum. What a caring environment, supporting not only Mum but us too as a family. 5 star care. Staff are responsive to the changing needs of residents, keep in touch with family, and keep family informed. We are assured that Mum
is receiving all the care and support she needs at Carnalea.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you so much for your kind review! Always great to hear that our staff are meeting the needs of your loved ones.


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Review from P T (Nephew of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Carnalea Care Home to see my uncle for almost 1 year now both upstairs and downstairs. In this time the staff have been very friendly and kept me informed about my uncle. The staff has also taken very good care of my uncle's needs. The home is also kept very clean and tidy. A variety
of activities are provided every day for the residents to partake in.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

That's great to hear that you are happy with your uncle's care! Thanks so much for your review.


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Review from Patrick O (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been first class. A very difficult process made easy by a very professional caring and involved staff.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you so much for your kind review! We're so glad you feel this way about the home!


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Review from H K (Niece of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally cannot thank the nursing and their support staff enough for their care, thoughtfulness, kindness, and diligence in the excellent care of my late husband's aunt. The nursing home feels like home not only to the residents but also visitors who are treated with kindness. The residents, like
my Auntie-in-law, are treated with care, respect, and dignity. Their every need is met and I am extremely happy for her to be a resident here in Carnalea.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you for your kind words! We appreciate your feedback and are so happy you are happy with her care!


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Review from Jenny B (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a home of excellence. The staff are friendly and always treat residents with care ensuring dignity and respect at all times. Of particular note is the standard of nursing care - second to none and of an excellent standard - yet at the same time loving and caring.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you so much for your feedback! We're so glad you've found everything so positive within the home!


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Review from L C (Wife of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very hardworking and pleasant on the whole. They are kind and courteous to the residents. The building is spotlessly clean and smells fresh. I have found the nurses, a few in particular to be outstanding in their attention to ongoing problems and always proactive about the
care of residents. It seems activities are led towards residents who can be moved to them. It could be helpful if there was a bigger choice of light meals.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you for your review, it's always good to hear your feedback. As for activities, our activities staff try to cater to all the residents in the home, One-to-one, and bedroom visits are done on a weekly basis although sometimes can be difficult to fit around family visits and working hours but we appreciate your feedback! Our therapy dog Sasha also gets around our residents in their rooms as much as possible as well. The options of lighter meals have been spoken about with our chef so we're hoping to see this change to be reflected on our menus soon.


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Review from Kay K (Daughter-in-law of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how our family would have managed without the Carnalea staff. The staff at Carnalea are very caring and supportive and most importantly keep us up to date with my father-in-law's ever-changing condition. The staff goes over and above their job to provide a warm and welcoming homely environment
for the residents and families visiting. The home is spotlessly clean and when I'm there visiting the residents all appear content, happy, and well cared for. My father-in-law takes part in the weekly activities, arts and crafts, music, movie nights,
Sasha the dog, etc all organised by the activities coordinator. Thank you Carnalea staff for making us feel so welcome and for the care you provide for my father-in-law.

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Review from Paul S (Son of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of this care home is very positive. The staff are very caring and supportive. And there is a pleasant atmosphere. My Mum is settled here, following her admission five months ago. She is given her dignity and respect by most of the staff.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you for your review. All the staff at Carnalea work so hard to make the residents feel at home in a safe and loving environment to know that we have done this for your Mum is great to hear!


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Review from Caroline W (Sister of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care in Carnalea to be excellent from the start. They have been supportive of my Brother and myself. They are kind and thoughtful. They keep me informed of any issues i.e. falls, incidents, etc.
I feel they are getting to know my brother and beginning to appreciate his humour and
personality. My general issue is the home itself, I feel some financial input would be beneficial. It is generally looking tired and in need of updating. The front door is a particular problem, given how many people are having to navigate wheelchairs, etc.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you for your lovely comments, we have loved having your brother here with us. I hope you'll be pleased to hear that Carnalea aims to have a refurbishment plan in place in the not-too-distant future. I will report the issues you are having with the front door, in the meantime all staff are here to help if you need any assistance.


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Review from Paula J (Daughter-in-law of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, with caring staff.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you so much for your review, it makes us so happy to know you are pleased with your loved one's care.


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Review from N M (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just recently moved to Carnalea, having looked around many care homes this one stood out for us the minute we walked through the door every member of staff couldn’t have tried harder to answer all our questions. I don’t want to single out people by name but from the front desk administration
staff to the nursing staff and not forgetting the activity coordinator for organising various activities to encourage emotional and physical stimulation and the maintenance guy who went over and beyond to help us make Dad's room a home from home. The care Dad has received so far has been exceptional and has helped Dad and us as a family adapt. The nursing staff certainly need recognition for their caring nature and for going that little bit further to make Dad comfortable and content.

Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thanks so much for your kind comments! As always we are here for the residents and their loved ones, we understand that the adjustment period can be hard on all involved and we aim to have it go as smoothly as possible so to hear that your Dad has settled in so well makes us very happy!


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Review from M L (Daughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family owe Carnalea Care Home an enormous gratitude of thanks. The wonderful staff looked after both our parents over the last 3 years at all times in a professional and caring manner and showed them both dignity and respect right until the end. The staff are largely unchanged since Mum arrived
- a testament to the happy, comfortable ambiance at the home. This familiarity gave us huge support and comfort, with staff keeping us informed of any changes in our parents' health. Living in England, this provided me with so much security. I was always able to talk with someone, never rushed and I will be forever grateful. Our mum, with advanced dementia, got so much out of the singing activities and even our dad, usually an unwilling participant, was gently persuaded to join in and enjoy the entertainment. Mum, who had always liked to be dressed well, continued to look her best and Dad, loved to chat with staff about his life and family. Fantastic home with lovely staff.

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Review from L T (Niece of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt was a resident in Carnalea. During her time there she enjoyed the many activities. The staff were wonderful and she loved them all. When her health deteriorated the nursing care she received was excellent. The family would like to thank all the staff for the excellent care and support they
gave her and her family. The time our aunt stayed there was a happy one. I would highly recommend Carnalea for any family member needing nursing care.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Carnalea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Carnalea Care Home is calculated as follows: ( (219 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 270 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carnalea Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (4)

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Frequently Asked Questions about Carnalea Care Home

What types of Care is Carnalea Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Carnalea Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Carnalea Care Home have?

There are 67 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Carnalea Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Carnalea Care Home to the centre of Bangor?

1.3 mile(s) as the crow flies, distance by road may be significantly further.