Carnalea Care Home

20 Crawfordsburn Road, Bangor BT19 1BE
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Top 20 carehome certificate
9.8 58 Reviews
  • Carnalea Care Home, Bangor
Carnalea Care Home in Bangor is situated in an ideal location looking over a golf course, close to Bangor's beaches and within easy reach of the town centre.

The care at Carnalea is tailored to each person living here - whether that individual needs occasional support in everyday tasks or full time help. The home also offers respite care which is helpful for families who are planning holidays.

Life before moving into a care home is essential to the team at Carnalea so they find out everything they need to know prior to residents moving in so that everything is as familiar as it can be once they arrive.

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Care Provided by Carnalea Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Josette Fernandez (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Carnalea Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £905 – £965
    • Self-Funded Nursing Dementia Care £905 – £965
    • RESPITE Self-Funded Nursing Care £905 – £965
    • RESPITE Self-Funded Nursing Dementia Care £905 – £965
  • (these prices are only a guideline, please contact Carnalea Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Carnalea Care Home Reviews (58)

Total of 58, showing 21-40
9.8

Carnalea Care Home has a Review Score of 9.8 (9.785) out of 10, based on 23 reviews in the last 2 years. Over all time Carnalea Care Home has 58 reviews.

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Review from Edward B (Son of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my stepfather and mother received at Carnalea Care Home was second to none. The respect and dignity they were shown during their time there meant so much to all the family. We got great comfort knowing they were in such good hands. My mum in particular was encouraged to take part in many
activities and felt very welcome there. My stepdad unfortunately was unable to do that, but was treated with such kindness.

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Review from Susan F (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86-year-old mother moved into Carnalea Care Home in July of this year from a residential home because she needed nursing rather than residential care. In the previous months, she had developed a pressure sore which had deteriorated badly because of not receiving the right care. Within three weeks,
under the care of the excellent nursing staff at Carnalea, the sore was almost fully healed. The level of care from both nurses and carers is absolutely excellent, not just in terms of physical needs but also emotionally and socially. We are beyond pleased and cannot recommend highly enough!

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Review from R B (Daughter of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Father seems very well cared for.

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Review from Elizabeth P (Partner of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than pleased with the care and attention the staff give to residents. The home is very well-kept.

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Review from Stephanie M (Daughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Carnalea Care Home for several months now and we couldn't be happier with the care she has received. All the staff are incredibly friendly, kind and attentive, always going above and beyond to ensure Mum is comfortable and happy and treated with the utmost respect.
The
staff have also been fantastic in helping my dad adjust to having my mum in care. It's been a very challenging time for him and all the family. I would highly recommend the home to anyone in need of top-notch care for their loved ones.

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Review from Jan A (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives our family such peace of mind knowing he is safe and well looked after by the wonderful staff at Carnalea Care Home. The go beyond their job to look after and make my dad feel loved and cared for. A wonderful home with so much love for the residents.

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Review from Michael G (Brother of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We've been visiting my brother in Carnalea Care Home for about six years. We are always made to feel very welcome and the staff are friendly, professional and efficient. They have been extremely accommodating when we have organised family gatherings in the home and have found the overall experience
very good.

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Review from Patrick M (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and sensitive, multicultural staff.
Very welcoming and service user friendly.
Clean facilities.
Individualise residents, their needs and interests.
Always prepared to go the extra mile.
Very kind.

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Review from Eimear F (Daughter-in-law of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is always well attended to, he is always clean and tidy and personal care is kept well-maintained. The staff are very approachable and friendly, they always try to facilitate any requests from family. The environment is relaxed and feels homely. As a family, we are very content that
he is being cared for at a high standard.

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Review from Elaine M (Daughter-in-law of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend Carnalea Care Home enough. The residents are treated with dignity and respect. Visitors are always made to feel very welcome no matter what time of the day. I am so grateful for the time my mother-in-law spent there.
The staff went above and beyond in making sure she received the
best comfort and medical care she needed. There is always plenty for the residents to take part in, from birthday celebrations, activities and entertainment, enough to keep them busy. Thank you so much to all the staff for everything.

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Review from Connor M (Son of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the overall excellent care that my dad has received over the past year at Carnalea Care Home. The team are always most professional and demonstrates a high level of kindness and compassion towards residents. Staff strive to build a good rapport with both residents and their
families. This was evident in the inclusivity afforded to the wider family circle at Christmas and the regularly organised entertainment. The home is spotlessly clean and very well maintained. Personal hygiene needs are met to a very high standard and every effort is made to individualise care. Knowing he is being so well cared for is of great comfort to our family and I would highly recommend Carnalea Care Home.

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Review from Lorraine M (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic. All of the staff are amazing. As well as being professional, you really feel that they genuinely care about the residents and they always go above and beyond to ensure their needs are met. The nursing staff are so caring and always keep us, as a family, well informed of any changes
in Mum's health. I have heard this is not always the case in other care homes. A lot of effort is put into the activities organised for the residents which makes a big difference to their day-to-day life. The place is always spotless. Very grateful we chose Carnalea Care Home for Mum.

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Review from Kathleen D (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very quickly I gained confidence in the care my dad is receiving. Staff are very friendly, accommodating and give me reassurance that he is receiving the excellent care he requires. The staff are very proactive in their care of my dad. I admire each member of staff as they carry out their work with
professionalism and always a smile. This is so much appreciated as, as a family, we cannot look after him but I am at ease knowing the care staff and indeed everyone in Carnalea Care Home has also become his family.
Thank you.

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Review from Gavin M (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply cannot recommend this care home highly enough. All their staff were caring and compassionate when my mother was admitted for palliative care in her last days. They went above and beyond to make my mother pain-free and comfortable in the time she was there and liaised with the GP practice to make
sure she was properly medicated. Whilst we were there, they did everything they could to make sure we were as comfortable as possible. The home was very clean and the staff are constantly making sure the needs of the residents are catered for.

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Review from Nancy M (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very informative in my mother's health and well-being. Very caring towards my mother, cheering her up, doing her nails and hair etc. Great entertainment for residents to keep them happy and amused, all staff are great and very pleasant. Definitely would recommend this home to anyone.

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Review from F C (Granddaughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm welcome, easy visiting hours and helpful staff. Residents are well cared for. Thank you for your great work!

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Review from A M (Son of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the standard of care provided by Carnalea Care Home. The staff were professional and friendly, and my father was very happy there. There is a great team spirit, and residents and guests were made to feel very welcome.

Reply from Olivia Shields, Marketing Assistant at Carnalea Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been positive and appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Brian M (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall accommodation is of a good standard. The staff, especially the nursing and care team are very professional, helpful and supportive.
The one area I have a negative comment on is the lack of resources and facilities provided by Four Seasons to the activities for residents, particularly in
the dementia care respect.

Reply from Olivia Shields, Marketing Assistant at Carnalea Care Home

Thank you, Brian, for taking the time to let us know how we are doing. We appreciate all feedback we receive, as this allows us to continue to improve our service for our residents and their families, so we have passed your comments onto the rest of the team. If there is anything more we can do, please do not hesitate to reach out. Thank you again.


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Review from Edward P (Nephew of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly fabulous.
It is a comfort to know the excellent standard of care my aunts receive.

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Review from Billy C (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind staff, always helpful, great care and well looked after.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Carnalea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Carnalea Care Home is calculated as follows: ( (219 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 270 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carnalea Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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