Carnalea Care Home

20 Crawfordsburn Road, Bangor BT19 1BE
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Top 20 carehome certificate
9.8 58 Reviews
  • Carnalea Care Home, Bangor
Carnalea Care Home in Bangor is situated in an ideal location looking over a golf course, close to Bangor's beaches and within easy reach of the town centre.

The care at Carnalea is tailored to each person living here - whether that individual needs occasional support in everyday tasks or full time help. The home also offers respite care which is helpful for families who are planning holidays.

Life before moving into a care home is essential to the team at Carnalea so they find out everything they need to know prior to residents moving in so that everything is as familiar as it can be once they arrive.

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Care Provided by Carnalea Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Josette Fernandez (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Carnalea Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £905 – £965
    • Self-Funded Nursing Dementia Care £905 – £965
    • RESPITE Self-Funded Nursing Care £905 – £965
    • RESPITE Self-Funded Nursing Dementia Care £905 – £965
  • (these prices are only a guideline, please contact Carnalea Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Carnalea Care Home Reviews (58)

Total of 58, showing 41-58
9.8

Carnalea Care Home has a Review Score of 9.8 (9.785) out of 10, based on 23 reviews in the last 2 years. Over all time Carnalea Care Home has 58 reviews.

Overall Experience

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Review from Angus F (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly helpful and kind staff who keep me informed about my dad.

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Review from George L (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Carnalea for over 6 years now. And we as a family are so pleased at the treatment she has received from all staff and carers in the time she has been there. Especially during the Covid pandemic, they are all to be commended for their dedication to their profession.

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Review from Rosaline S (Sister of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience.
Staff helpful, couldn't be better.

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Review from Claire D (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would not have survived the last year without the care and support provided by the staff in Carnalea Care Home. They kept my Mum safe and cared for which provided much-needed peace of mind. She was always treated with dignity, her pain was managed and in her last weeks, the kindness
we were all treated with eased our pain as she went on her final journey.

Reply from Olivia Shields, Marketing Assistant at Carnalea Care Home

Thank you, Claire, for your feedback and for taking the time to share your experience at Carnalea Care Home. We understand how upsetting it must have been and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from P W (Son of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying here on a temporary basis while she recovers. The care and attention she has received have been excellent.

Reply from Jasmine Bracken, Marketing Administrator at Carnalea Care Home

Thank you for your comments about your recent experience at Carnalea Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Michael B (Son of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, professional without being 'antiseptic' (i.e. cold and impersonal).
Food needs to be improved, quality is barely adequate.
Room fit and finish is excellent but room size is very small.

Reply from Ronnie Cavanagh, Marketing at Carnalea Care Home

Thank you, Michael, for your comments about our home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Review from Stephen M (Son of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were friendly and very competent. They could not do enough for my mum while she was a resident. They all went above and beyond what would be expected.

Reply from Ronnie Cavanagh, Marketing at Carnalea Care Home

Thank you, Stephen, for your comments about your recent experience at our home. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jackie M (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was moved to Carnalea from another home in agreement of my siblings, after two weeks mum had settled in and enjoying it. The staff are friendly and very approachable. Mum loves the food and sometimes joins in when there is entertainment or quiz or somesuch. The whole family are very happy as mum
seems happy.

Reply from Ronnie Cavanagh, Marketing at Carnalea Care Home

Thank you, Jackie, for your positive feedback towards Carnalea Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mum has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from Alison G (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful that our mum is in Carnalea Care Home. Every member of staff and senior management are very attentive and nothing is a bother. Our mum absolutely loves it here and has settled in very quickly. We have had the experience of many care homes for other family members and this is undoubtedly
by far the best. Staff here are everything and it certainly shows. Thank you so much.

Reply from Ronnie Cavanagh, Marketing at Carnalea Care Home

Thank you, Alison, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Carnalea Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Ferelith B (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I was at the care home for respite because I had a broken hip. I was able to get up every morning, dress and wash myself so I really didn't need much help. I found the staff lovely, very friendly and as they passed by my room, asked how I was feeling. I even learnt how to play bingo, it was an experience,
mostly good.

Reply from Ronnie Cavanagh, Marketing at Carnalea Care Home

Thank you, Ferelith, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Lilah G (Wife of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the period of time my husband has been here, I find he is treated with the utmost care and respect. His room is spotless and nothing is too much trouble for staff for his welfare and family are treated the same.
I would not have him anywhere else.
I can't thanks everyone enough for their care of
him.

Reply from Ronnie Cavanagh, Marketing at Carnalea Care Home

Thank you, Lilah, for your comments about your recent experience at Carnalea Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Sasha L (Daughter-in-law of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Carnalea Care Home for just over 4 weeks now. The staff have been extremely good to her who is extremely unwell. We could not have picked a nicer environment for her to be cared for at this stage of her terminal illness. I would highly recommend Carnalea Care Home to anyone
looking for a loving caring environment for their elderly loved one.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home

Thank you, Sasha, for your feedback following your recent visit to Carnalea Care Home. We really appreciate you taking the time to let us know how we are doing and that you have been so pleased with the quality of our care. Your praise and kind comments about our team mean a lot to us. We look forward to seeing you again soon. Have a wonderful day.


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Review from Maureen M (Daughter-in-law of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely plan. Staff are extremely friendly and personable. We are so very happy that our relative is resident here. The treatment of the residents is extremely good. We have a great rapport with all members who go out of their way to be helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home

Thank you, Maureen, for sharing your recent experience of Carnalea Care Home. We are happy to hear it has been so positive. Our number one priority is the care and well being of every resident, so it is rewarding to learn you have been so pleased with the quality of our care. We look forward to your next visit. Take care.


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Review from S B (Wife of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the duration of my husband's residency in Carnalea Care Home (5 and a half years) both in the Featherstone Wing and the nursing dept, I found the home to be very clean and the staff to be very friendly, kind and supportive. The care given to my husband was excellent and the nursing staff were
very attentive and very quick in requesting a doctor or ambulance if required and also very good at keeping you informed if anything was wrong. I think they all do an excellent job and I would recommend this care home to anyone.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home

Thank you for your comments about your recent experience at Carnalea Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and that you found our staff to be so supportive during your experience here. We appreciate you taking the time to provide this wonderful feedback and we would like to thank you once again for the recommendation. Have an amazing day!


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Review from Robert S (Brother of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the care and support my brother, at a very difficult time of his life, was given by all the staff he came into contact with, especially the staff nurses, who provided all of his medical needs were excellent.
My brother was peg fed and needed constant medical care provided by the staff
nurses who advised me with updates on his care especially when he needed urgent hospitalisation. I was very satisfied with Carnalea Care Home and the care it provided.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home

Thank you, Robert, for your comments about your recent experience at Carnalea Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from T H (Respite Resident) assisted by family/friend published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was only there for a week of respite and I had a very good experience. The staff were very helpful and friendly, and the best compliment I can make is that if I needed to go into a home on a permanent basis, I would have no hesitation in entering this home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home

Thank you for your comments about your recent experience at Carnalea Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive during your stay. Your kind words about the team really means a lot to us. Thank you once again for such wonderful feedback. Take care.


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Review from Denis S (Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff to be very friendly and helpful during my stay in their care. I could not recommend them highly enough.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home

Thank you, Denis, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Carnalea Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Joan M (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home

Thank you, Joan, for your feedback about your experience at Carnalea Care Home. We are pleased to hear it has been so positive! If there is anything more we can do please do not hesitate in letting us know. Have a fantastic day!


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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Carnalea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Carnalea Care Home is calculated as follows: ( (219 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 270 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carnalea Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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