Clandeboye Care Home is located in Bangor, County Down.
The home provides different levels of care, from residential nursing care for people living with dementia, right through to end of life care.
As a person's care needs change, they can move between two suites, rather than causing disruption and moving them elsewhere.
Outside the home, there are various courtyard areas where residents can relax and take in the fresh air or help out with some gardening.
The home is built in a way to assist residents getting around without losing their bearings. There are bright communal areas which residents are free to use whenever they please.
Clandeboye Care Home has a Review Score of 9.7 (9.660) out of 10, based on 13 reviews in the last 2 years. Over all time Clandeboye Care Home has 39 reviews.
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39
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26
Reviewer Connection to Clandeboye Care Home
16
9
6
3
2
1
1
1
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28
8
2
1
0
Date Published
39
8
9
13
26
Review from Susan C (Daughter of Resident) published on 27 March 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Mum spent nearly 2 years at Clandyboye Care home.
No one wants to hear that a parent needs a home, but we were recommended here and within a fortnight of arriving, Mum was settled and staff had got to know her routine so well. We were informed of everything that was going on with Mum and also at the
home, we felt extremely included.
Mum wasn't keen on eating and they understood this and adapted this to suit her which really pleased us, she wasn't always the easiest to handle either, again they were professional, but also they got her personality and the banter was brilliant between Mum, the staff and us!
We as a family can't thank all of the staff enough for the care they gave our Mum from the second she arrived.
The respect and dignity that our Mum received from all of the staff was amazing, from manager, care staff, nursing, cleaning, maintenance staff and beyond, we could not have asked for anything more to be done, they were Mums second family!
Thank you!
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Review from Helen M (Daughter of Resident) published on 11 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been in Clandeboye Nursing Home for almost a year and a half.
The manager is always there and available to talk to and has been very helpful discussing and reassuring me about the stage of dementia my mum is going through.
One of the staff does so much with the residents and goes out
of her way to ensure she is catering for the residents' likes.
So far the staff have been very helpful and inform you straight away about any accidents and incidents.
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Review from S M (Daughter of Resident) published on 5 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been resident here for 8 months now and she is very happy. As a family, we are delighted to have mum in such a great place.
The staff are all lovely and are 100 percent invested in making live as great as possible for all residents. I think there is a great mix of staff, including some mature
ones who have been there a long time, which I think is a good sign. Food choices are excellent and the range of activities and visiting entertainment ensures there is always something to look forward too. I would have no hesitation recommending this home to anyone.
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Review from Michelle C (Daughter of Resident) published on 5 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
It is such a reassurance that my dad is not only kept safe, but that he is cared for. The manager knows my thoughts on Clandeboye - it was a lucky day for us when dad moved into the home. The staff know my dad's moods and still manage to smile!!
As a family, we couldn't be happier and couldn't thank
you all enough.
When the family aren't able to care for their loved ones, it is reassuring to know how well they are cared for.
Thank you!
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Review from Susan T (Wife of Resident) published on 5 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
All staff in Clandeboye Care Home go above and beyond to make their residents feel safe and secure.
Lots of treats and many interesting things for the residents to keep them stimulated and having fun.
The nursing care my husband got was so very caring he was always clean and comfortable.
We can't
thank them enough.
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Review from J K (Daughter of Resident) published on 4 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been a resident for nearly 3 years and has been bed ridden for all that time. The home is bright and cheerful. Every time I'm in, no matter what time of the day it's being cleaned. It is spotless and fresh smelling. All the staff whether nurse or carer or other are so attentive to all the
residents. They interact with residents, who some days aren't in great form, but they get the best from them. Every time there's an activity you can see they're enjoying being involved especially when making decorations to decorate the home or when the local school come to visit. This is the 3rd home my mum has been in since her dementia diagnosis but I have nothing but good things to say about it and it's staff. Our family is happy with Clandeboye Care Home and we know mum is safe and well cared for.
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Review from Jackie H (Daughter of Resident) published on 4 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
Clandeboye Care Home is a lovely care home. My mum is very happy there and we are always made welcome by the staff. Nothing is too much trouble when we visit. My mum's dementia is advancing but she is well looked after and always treated with dignity and respect.
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Review from M C (Sister-in-law of Resident) published on 28 January 2025
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Overall ExperienceOverall Experience2.0 out of 5
My sister-in-law was sent to Clandeboye from hospital early June 2024. She has Lewy Body Dementia. We live in Wales and visited at least once a month. We had several concerns with her care and would mention these on our visits to staff and manager. We were told our concerns would be addressed, hygiene
among many. We found her still in PJs at 2pm and soiled. In August she had a fall about 4am. We had a phone call around lunchtime and told apart from a scratch she wasn't complaining of pain and was unhurt. She was nonverbal at that time so we demanded an ambulance. We immediately booked flights. At the hospital it was found she had a broken femur and must have been extremely painful for her. After a couple of weeks in hospital she was returned to Clandeboye. We were assured they would look after her and encourage physiotherapy. They didn't.
Last week was the last straw. She hadn't had a shower for over a week despite being incontinent. She is now in a new home, happy, settled and clean.
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Review from Jim H (Son of Resident) published on 8 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
I'm glad to say that my family has had a very positive experience with the care provided to my mother by Clandeboye Care Home! It's wonderful to know that both the nursing and care staff go above and beyond in delivering outstanding service to the residents in their care.
The dedication and compassion
shown by the staff at Clandeboye is truly commendable. They prioritise the well-being and comfort of their residents, which is incredibly important in a care facility.
Keep up the excellent work in caring for our loved ones, well done all.
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Review from Tom H (Son of Resident) published on 4 April 2024
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Overall ExperienceOverall Experience5.0 out of 5
My Mother has been in residence here for over a year now. Although I have not visited in person as I live in England, my brother keeps me well informed on his regular visits and lets me speak to my Mother through social media. I cannot believe how much she has changed for the better. Staff get her involved
in activities that she enjoys. Her medical needs are tended to which in the past had some problems even though she had four care visits a day. Can't praise this care home enough.
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Review from K H (Daughter-in-law of Resident) published on 3 April 2024
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Overall ExperienceOverall Experience5.0 out of 5
The Manager and staff have made the transition for my mother-in-law’ from her own home to the care home painless.
We know she is safe, secure, and stimulated by the various activities in the home.
When visiting we are made welcome and the staff is very accommodating.
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Review from L C (Wife of Resident) published on 18 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
Everyone is very good to my husband. All staff seem genuinely fond of him and do as much as possible to accommodate him. Manager is very approachable, can talk to her about anything.
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Review from Lauren B (Wife of Resident) published on 14 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
Don't hesitate to choose Clandeboye Care Home. My husband spent the last three months in Clandeboye and the manager and the wonderful staff really took great care of him. Once again, thank you.
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Review from Margaret M (Wife of Resident) published on 30 September 2021
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Overall ExperienceOverall Experience4.0 out of 5
My family's experience of vising the care home was always very positive. The staff were patient, kind and never too busy to assure us of their dedication to nursing care. We felt that my husband was well cared for with patience and genuine love. Highly recommended to all we come in contact with i.e.
family, friends and neighbours.
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Review from Geraldine H (Friend of Resident) published on 16 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
Very professional care.
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Review from A C (Husband of Resident) published on 14 July 2021
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Overall ExperienceOverall Experience5.0 out of 5
Just a few words to say a big thank you to all the staff at Calndeboye Care Home for the wonderful work they are doing to support my wife here - I have seen a big change for the better since she arrived here - with all the support she has around her here - I can rest assured that she is in excellent
hands.
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Review from A A (Friend of Resident) published on 30 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
She seems very content and well looked after.
Staff are lovely.
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Review from Eleanor P (Daughter of Resident) published on 30 June 2021
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Overall ExperienceOverall Experience4.0 out of 5
Everyone is most gracious and helpful.
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Review from Azlyn R (Daughter of Resident) published on 29 June 2021
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Overall ExperienceOverall Experience4.0 out of 5
I am very happy with the care provided. The staff are all very helpful.
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Review from Siobhan M (Daughter of Resident) published on 21 September 2020
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Overall ExperienceOverall Experience5.0 out of 5
My Father was a temporary resident in Clandeboye Care Home from July to September. He was admitted at very short notice from another care home that we as a family were less than happy with. The difference is the level of care provided was amazing. Staff and management at Clandeboye made Daddy and the
family feel very welcome. Nothing was too much trouble and our dad was always clean, well-fed and well cared for. His hearing aids were checked every day and we were able to communicate with him daily and visit at the window, which we all appreciated very much at this difficult time and Dad told us that the staff couldn’t do enough for him. The manager was very approachable and helpful and went out of her way to ensure Daddy was well settled in his first week and contacted us immediately when any issues arose. We would heartily recommend the Dufferin wing in Clandeboye Care Home to anyone.
Reply from Olivia Shields, Marketing Assistant at Clandeboye Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Clandeboye Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Current Review Score: 9.7 (9.660)
Overview of Review Score
The Review Score of 9.7 (9.660) out of 10 for Clandeboye Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.660 for Clandeboye Care Home is calculated as follows:
(
(124 Excellents x 5)
+
(18 Goods x 4)
+
(2 Satisfactorys x 3)
+
(6 Poors x 2)
+
(3 Very Poors x 1)
)
÷ 153 Ratings = 4.66
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clandeboye Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Clandeboye Care Home
What types of Care is Clandeboye Care Home registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Clandeboye Care Home provide?
Day Care, Physiotherapy & Own GP if required are other types of care provided.
How many Rooms does Clandeboye Care Home have?
There are 52 Single Rooms.
What are the Facilities & Services at Clandeboye Care Home?
Own Furniture if required, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Clandeboye Care Home to the centre of Bangor?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
