Clandeboye Care Home

35 Cardy Close, Bangor BT19 1AT
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9.7 39 Reviews
  • Clandeboye Care Home, Bangor
Clandeboye Care Home is located in Bangor, County Down.

The home provides different levels of care, from residential nursing care for people living with dementia, right through to end of life care.

As a person's care needs change, they can move between two suites, rather than causing disruption and moving them elsewhere.

Outside the home, there are various courtyard areas where residents can relax and take in the fresh air or help out with some gardening.

The home is built in a way to assist residents getting around without losing their bearings. There are bright communal areas which residents are free to use whenever they please.

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Care Provided by Clandeboye Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Laura Patterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Clandeboye Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care £905 – £968
  • (these prices are only a guideline, please contact Clandeboye Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Clandeboye Care Home Reviews (39)

Total of 39, showing 21-39
9.7

Clandeboye Care Home has a Review Score of 9.7 (9.660) out of 10, based on 13 reviews in the last 2 years. Over all time Clandeboye Care Home has 39 reviews.

Overall Experience

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Date Published

39
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Review from Edmund I (Husband of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have found Clandeboye Care home an excellent facility in the care of my wife. The facility is always exceptionally clean, the staff always helpful and smiling even when under extreme difficulties. My family and I cannot thank the staff enough for their very hard work and dedication.

Reply from Olivia Shields, Marketing Assistant at Clandeboye Care Home

Thank you, Edmund, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from P D (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Clandeboye Care home (in Dufferia Ward). My mum sadly passed away in the home on 3rd June 2019. I would like to highlight that my mother received first class service from all members of staff. They looked after my mum so well and Mum enjoyed her time in the home. The amount
of care and support Mum received was tremendous. I was also kept updated on all matters associated with her. Overall, an outstanding care home with excellent staff who pride themselves on looking after residents so thoroughly and diligently.

Reply from Jasmine Bracken, Marketing Administrator at Clandeboye Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Clandeboye Care Home. We understand how upsetting it must have been and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Clandeboye did see some friendships flourish with both the care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from Janet C (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has resided in the home for 1 1/2 years now. I really appreciate the staffs caring friendly attitudes to the residents and their relatives. The staff are always helpful and will assist/advise with any problems/issues that I have had. The staff inform me if there are any changes in Mum's condition
or if she has had a fall etc. The home itself is clean and inviting and there are different areas for the residents to spend their time. They are free to walk around the indoor space and their rooms. Mum is content and very settled.

Reply from Ronnie Cavanagh, Marketing at Clandeboye Care Home

Thank you, Janet, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Clandeboye Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Kenneth L (Son of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff willing and helpful.
Falls or medical information relayed very quickly.
Dad well cared for and all his needs met.

Reply from Ronnie Cavanagh, Marketing at Clandeboye Care Home

Thank you, Kenneth, for letting us know how we are doing at Clandeboye Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Stephen J (Friend of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Food Hygiene rating of 4 out of 5 as displayed on the door not encouraging.
No hint of hand cleanser for visitors. I had to use my own Complete Foaming Hand Sanitiser.
My friend is all but 100% mentally capable, but seriously physically disabled. He was not allowed to have side 'board' raised on
the open side of his bed - his next-of-kin was required to agree to that action. Ridiculous situation, in my opinion.
My friend used the only available chair in his room. There was no second chair, and I certainly was not offered one, despite staff visits during my time there.

Reply from Ronnie Cavanagh, Marketing at Clandeboye Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from Susan B (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clandeboye Care Home provides a friendly and caring place for my mother. I can leave her in the care of the staff knowing that she is safe and well cared for and that they will keep me informed if they have any concerns about my mother's health. When required the staff will always contact care professional
outside the home for ex-doctors. The home also has a social side which gives every person a good quality of life.

Reply from Ronnie Cavanagh, Marketing at Clandeboye Care Home

Thank you, Susan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Clandeboye Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from R P (Wife of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care of my husband gets. I find the staff friendly and approachable to speak to. His room is kept tidy and clean and the meals are up to standard. I would recommend the home to others and the care is excellent.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Clandeboye Care Home

Thank you for your comments about Clandeboye Care Home. We are happy to hear your experience has been so positive and appreciate your kind words about our team and the care we provide. Thank you for your recommendation. We look forward to your next visit.


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Review from Carolyn M (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In general, the care provided by the staff is good but there is a lot of use of agency staff which makes up the numbers but in no way provides the same level of care. This also places a burden on the regular staff who are there do so much extra. I appreciate it is difficult to find permanent staff so
there needs to be more value placed on attracting and keeping them.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Clandeboye Care Home

Thank you, Carolyn, for taking the time to let us know how we are doing at Clandeboye Care Home. We are happy to hear that your overall experience has been positive. We appreciate all feedback as we always look at areas to improve and take your comments seriously. If you would like to discuss this further with us please do not hesitate to reach out upon your next visit. Thank you once again. Have a great day.


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Review from Michael S (Son of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only in the home for a few weeks after she fell and broken hip. The staff were very welcoming and kind. My mother was treated with dignity. Her care was attentive and friendly. She was always clean and well dressed, something that would have been important to her. The room was bright and
well furnished and she had a profiling bed and ripple mattress. Overall care was to a very high standard.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Clandeboye Care Home

Thank you, Michael, for your comments about your recent experience at Clandeboye Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Myrtle S (Sister of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a couple of falls and her dementia deteriorated. My sister had to be moved to an EMI unit from the residential home she was resident in. Thankfully she seemed to settle in quickly which eased the concern of the family greatly.
I always found the staff to be very helpful and attentive to my sister
and in her own way she appeared to be content.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Clandeboye Care Home

Thank you, Myrtle, for taking the time to share your experience of Clandeboye Care Home. We are happy to learn it has been so positive. We appreciate you letting us know how we are doing and are happy that you were so pleased with the quality of our care. Thank you once again for the wonderful feedback. Take care.


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Review from Norah BD (Wife of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled in very well and seems content and enjoying the meals. The only complaint I have is regarding dental care. He has his own teeth and was always diligent in brushing them and flossing regularly. However, he has now needed several fillings and extractions and I notice plaque on his
teeth often. The dentist also says there is evidence that his teeth are not being cleaned often. Staff say it is the night staff's responsibility. Please improve your dental care! Thank you.

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Review from I S (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was nursed at the Clandeboye home during the final stages of dementia. Throughout, the standard of care, nursing and compassion were excellent. The Clandeboye is not one of the newer care homes but is established, warm, safe and clean. All of the staff are kind, dedicated and very professional.
After weeks of care, my mother eventually died in the Clandeboye, in a dignified, calm and caring atmosphere. Throughout this time I was allowed unrestricted access to visit and always observed the highest standards. Very grateful.

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Review from T C (Son of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care provided to my mother by all staff members.

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Review from Jim P (Son of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 94 year old mother has been in Clandeboye for almost two years - she has mild dementia/registered blind/profoundly deaf - basically she required 24 hour care. My two brothers, sister and myself visit at random times and we have nothing but praise for the way she has been looked after. Mother declares
the food to be very good - 'but I get too much!' the staff treat her with respect, she is clearly looked after well and we the family are kept up to date with any medical problems etc. The official external agencies talk to us in terms of making sure mother is being cared for properly, as she is.

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Review from S C (Daughter of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this particular nursing home for several months now, and in 2 previous 'care' homes for several years beforehand. Mobility and feeding much worse (not walking, and eating pureed food, but being fed). In recent weeks she has been moved to the far end of the home for more available
help; where time and attention are more available. At first I was wary, but I find the staff here are much more patient and suitable to my mum's needs. In general I feel she could not get any better care and treatment. Give or take the odd day, her overall contentment appears to be ongoing. No major complaints from me!!

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Review from Lorraine C (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our families experience of this care home has been very good. The staff are very helpful and keep regular contact with me if there has been any issues with my father e.g If doctor has been called any medication issued etc. We have no complaints about my fathers care, he is always well cared for and
kept clean. We have visited at different times of day hand have never found is to be any different.

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Review from Barbara (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for 3+ years. I can not express my gratitude enough for the wonderful care, love and attention she receives at the hands of all the staff without exception. She is always clean and well dressed. She is content and well fed. She can feed herself but I have observed
others in the home who need to be fed and this is done with patience and care.

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Review from Wesley R (Son of Resident) published on 4 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care provided for my father at Clandeboye Care Home. The staff are extremely friendly, professional and happy to answer any questions raised and offer information on my fathers general well-being. Activities are well planned and special efforts are made to celebrate
birthdays whilst ensuring families feel welcome to call at any time.

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Review from Sylvia R (Daughter of Resident) published on 29 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clandeboye care home is a beautiful home. My mother has been there now for quite a few years and she is totally dependant on the staff for all her needs. The staff are always so friendly, cheerful and happy to help in any way possible. I can talk with the staff at any time during the day, there is nothing
they won't do. This also includes other staff in the home i.e. Domestic, kitchen and maintanence man. My mother is very well looked after and I cannot fault the staff for anything. When mom starts to show signs of cough they are on the ball immediately and she see the GP as most of the times she developed a chest infection. But the nurses are very quick at getting this sorted. When I go on holiday I can go away with piece of mind knowing mom is well cared for.
I just can't praise the manager and her staff enough.
Thank you.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Clandeboye Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Clandeboye Care Home is calculated as follows: ( (124 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 153 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clandeboye Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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