Comber Care Home

17 Castle Street, Comber, Newtownards BT23 5DY
Submit a Review
Top 20 carehome certificate
9.6 29 Reviews
  • Comber Care Home, Newtownards
Comber Care Home is located on the beautiful Ards Penninsula and is situated just a few miles from Newtownards. The home is convenient for shops, amenities and public transport.

The care provided at Comber is based on each individual's needs and provides nursing care at a range of different levels.

The home has beautifully maintained gardens with a patio area which is safe, peaceful and is an ideal place for residents to socialise or pursue hobbies.

Comber has many communal areas in which people can use if and when they please - whether it is just for relaxing or catching up with relatives.

Show Comber Care Home on the Map

Care Provided by Comber Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 72 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle MacMillan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (16)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Comber Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £905 – £980
  • (these prices are only a guideline, please contact Comber Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Comber Care Home Reviews (29)

Total of 29, showing 21-29
9.6

Comber Care Home has a Review Score of 9.6 (9.606) out of 10, based on 19 reviews in the last 2 years. Over all time Comber Care Home has 29 reviews.

Overall Experience

  • 26
  • 1
  • 2
  • 0
  • 0

Date Published

29
7
19
19
10

Review from Cherie W (Niece of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care provided to my aunt. We truly hope that if nursing care is required in the future we can avail of Comber Care Home.
With thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen R (Respite Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was diagnosed with Parkinson's disease in March 2021. After my stay in hospital, I was sent to Comber Care Home to recover. The care was second to none, the staff very professional and friendly, excellent food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Comber Care Home have excellent staff, residents are well cared for, very clean home, good food, always something going on for residents. Always kept up to date on the Facebook page. Highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline R (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderfully helpful and made my father feel very welcome, good communication and very thoughtful at all times. My father enjoyed the food and the care was excellent, nothing was too much trouble and we were sorry to have to move him closer to home. The kindness and professionalism were remarkable
and the staff genuinely cared for the family too, very important at a time when it's difficult not to be able to visit normally.

Reply from Kristen Fitzgerald, Marketing Assistant at Comber Care Home

Thank you, Jacqueline, for your comments about your recent experience at Comber Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline K (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 89-year-old father was transferred from the hospital to Comber Care Home in early January as an NHS patient for rehabilitation after Covid-19. The family live outside the area, so we knew nothing about the home and staff. As Covid restrictions limited our contact, we were naturally apprehensive.
After almost nine weeks of excellent, professional and extremely kind care from all the staff, our father and family are very happy to recommend Comber Care Home. The staff have been wonderful. Management, maintenance staff, domestic assistants, care assistants, and nursing staff have all played a part in making his stay as good as it possibly could be. Sadly Dad needs to remain in nursing care, we are transferring him closer to home to facilitate easier visits post-Covid restrictions. If we could have brought Comber Care Home up the road to us, we would happily have kept Dad there! We will always be grateful that Dad was so well cared for at such a difficult time in his life.

Reply from Olivia Shields, Marketing Assistant at Comber Care Home

Thank you, Pauline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Comber Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sabrina L (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was sent to Comber Care Home from taking really sick in hospital. We weren't sure about putting him into a care home in October we were all very anxious as we knew he would miss my mum and being at home, but I have to say the staff have been amazing and they have made my dad part of their
family, he is well looked after and we know he is safe. The staff go above and beyond.
They are all so lovely. The home have kept my dad safe during covid which has been really hard for us all but they have a Facebook page which is private for the families so we can see what they are doing throughout the week. My family loves to see the photos and events they do with my dad and he always looks so happy. If there is anything they think we need to know about my dad they are straight on the phone keeping us up to date. Thank you to all the staff from our family.

Reply from Olivia Shields, Marketing Assistant at Comber Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Comber Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alfie L (Son of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After bad press/media Care homes were receiving I was very hesitant at the start. Had I made the best possible choice for my father? The answer was yes. My family are overjoyed with the quality of and nature of care he receives. The dedication, professionalism and humanity of all the staff makes us
more relaxed with my choice. He's happy, safe, well-fed and his health has improved from leaving hospital and entering Care home. We are so blessed to have these guys and helps my Mum feel more at ease as they've never been apart.

Reply from Olivia Shields, Marketing Assistant at Comber Care Home

Thank you, Alfie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Comber Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam F (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff were very good. However, my 94-year-old mother had a fall in the home and was admitted to the hospital. From that point, we had no enquiries as to her wellbeing. She died four days later and as yet we have had no contact or expression of condolence for one of their former residents. Very disappointing.

Reply from Olivia Shields, Marketing Assistant at Comber Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. We are very sorry to hear about your Mother and can only apologise for not contacting you sooner at this difficult time. We have taken your comments on board and will make sure that this does not happen in the future. Once again, we sincerely apologise. If there is anything more we can do, please do not hesitate to reach out to us at the home. Thank you once again, take care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rodney H (Brother of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding group of carers, nurses, caterers and assistants offering unending dedication in their work.
Unlike a hospital, medication was made available immediately on request and every requirement of which there were many were attended to promptly, pleasantly and professionally.

Reply from Ronnie Cavanagh, Marketing at Comber Care Home

Thank you, Rodney, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Comber Care Home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Comber Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Comber Care Home is calculated as follows: ( (151 Excellents x 5) + (47 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 216 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Comber Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet