Domnall Intermediate Care Centre, based in Belfast, is a home-from-home in every possible way. It works in partnership with South Eastern Health and Social Care Trust to provide short-term rehabilitation or ongoing assessment to determine long-term needs for older people.
Intermediate care allows people who are medically stable to complete their recovery in homely and welcoming surroundings, rather than in a hospital ward. While they’re relaxing at the home, people still receive the same day-to-day care they would receive in hospital, provided by the fully qualified nurses, carers and clinical support teams.
The team help people regain their old sense of confidence and independence with physiotherapy and occupational therapy along with a great activities and entertainment programme, so they are fully prepared to return home when the time comes.
Bedrooms are pleasantly decorated and carefully cleaned and maintained. The lounges are bright and airy and provide a lively space with a TV or a quiet room for a spot of reading. The gardens are inviting and well-maintained.
A variety of nutritious home-cooked meals are served in the spacious communal dining rooms to help with the rehabilitation process.
Domnall Intermediate Care Centre has a Review Score of 8.1 (8.090) out of 10, based on 2 reviews in the last 2 years. Over all time Domnall Intermediate Care Centre has 21 reviews.
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Review from Cheryl M (Daughter of Resident) published on 20 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mum is currently being looked after here. The care staff are amazing. You can certainly tell they love their work. So kind and attentive.
My mum is eating all in front of her and loves all her dinners. As a nurse myself, it is very reassuring to know she is in good hands.
Thank you all.
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Review from G F (Daughter of Resident) published on 22 March 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident for approximately two months and during that time, found the level of care to be exemplary. What stood out as the greatest positive was the staff on all levels. Their care and kindness went far beyond their duty, their genuine warmth, respect and attention to detail meant
that it was a pleasure to meet such amazing souls. We will truly miss them all. Excellent.
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Review from H P (Resident) published on 27 February 2023
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Overall ExperienceOverall Experience5.0 out of 5
I had a great time, even through the pain. Would recommend to anyone.
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Review from J V (Respite Resident) published on 22 December 2022
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Overall ExperienceOverall Experience5.0 out of 5
l have been resting here since mid-November till the 6th of December, going home now, well recovered and must state that everything was excellent, particularly the cooking. The food was very good and very tasty thank goodness as I was resting for more than three weeks.
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Review from C B (Resident) published on 15 September 2021
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Overall ExperienceOverall Experience4.0 out of 5
When leaving hospital I was treated with care and patience and was gradually brought back to being independent in daily routine matters.
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Review from Lynda W (Respite Resident) published on 19 July 2021
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Overall ExperienceOverall Experience4.0 out of 5
I have been a resident in Domnall Care Home for the past six weeks due to a fractured tibia necessitating a full leg cast. I cannot comment on value for money as I am an NHS patient. To the best of my knowledge, there has been on bingo session while I have been here, at a time when I had a hospital
appointment. I am not aware of any other activities.
Reply from Olivia Shields, Marketing Assistant at Domnall Intermediate Care Centre
Thank you, Lynda, for your comments about Domnall Care Home. We appreciate that overall your experience of our homes has been positive, but are disappointed to hear that you feel there could be more activity provision.
Our Magic Moments Together programme includes lots of stimulating and different activities reflective of personal interests, likes and dislikes. It includes one-to-one, group and community-based activities, and the programme is constantly reviewed to meet changing needs.
Understandably, not every resident wants to participate in every activity, and our team will encourage participation, but respect resident’s wishes if they do not want to join in.
Thank you again for your feedback, if you would like to discuss anything in more detail, please reach out to us at the home.
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Review from G N (Resident) published on 15 July 2021
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Overall ExperienceOverall Experience5.0 out of 5
My time here now includes the entire, ongoing Covid pandemic so far, which has adversely affected so many people and curtailed so much.
To me, Domnall Care Home has coped with and dealt with most of the extreme pressures so well, which is a credit to all concerned.
Many members of staff have been
working here for many years, and their experience and vocation show that - while others who have joined recently have worked so hard in such difficult circumstances.
The food and snacks - where there are always choices - is really good and the kitchen staff always do their best to meet reasonable requests.
Care homes can have issues with lingering stale and unpleasant odours - I have never experienced that here, any faults are quickly resolved. It is very clean.
There is a caring attitude where it matters, and staff would rather hear if anything can be improved, and usually is.
I'd have been lost without the quiet care and support of Domnall and its people, and appreciate all concerned so much.
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Review from E G (Respite Resident) published on 20 May 2021
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Overall ExperienceOverall Experience5.0 out of 5
I was so happy I stayed in a lovely place.
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Review from Helen S (Respite Resident) published on 15 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
The experience was excellent. This was my second visit to Domnall and I would recommend it to anyone needing care.
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Review from George W (Son of Resident) published on 11 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
All at Domnall provided excellent support for my mum during her stay. Management/employees at all levels were pleasant and accommodating - helping mum to feel settled and make a good recovery.
Reply from Olivia Shields, Marketing Assistant at Domnall Intermediate Care Centre
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from H V (Resident) published on 5 February 2021
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Overall ExperienceOverall Experience4.0 out of 5
Disappointed by efforts of the Physiotherapy Fracture Department. More information medically could be passed on. Care staff and chef could not be faulted.
Reply from Olivia Shields, Marketing Assistant at Domnall Intermediate Care Centre
Thank you for your comments about Domnall Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We will pass your feedback to the Physiotherapy Fracture Department. If you have any more concerns, please contact them directly. Thank you again.
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Review from J L (Daughter of Resident) published on 10 December 2020
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Overall ExperienceOverall Experience5.0 out of 5
I am very grateful for the great care all the staff of Domnall gave to my mother. They treated her with kindness, dignity and respect. They helped me with keeping up to speed with her covid tests etc and giving me moral support. They were very professional and kind with the covid restrictions. I hated
not being able to be in much contact with my mother and that definitely had an effect on her health, but that's in no fault of Domnall.
Reply from Olivia Shields, Marketing Assistant at Domnall Intermediate Care Centre
Thank you for your comments about your recent experience at Domnall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Heather G (Respite Resident) published on 25 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
Very positive and supportive experience. Staff were friendly and caring. They were professional and respected my dignity at all times. I was allowed to choose clothes on a daily basis and the activities I participated in.
Personal choice extended to going to bed when I was ready. Routines were maintained
re mealtimes and there was good continuity of care across all staff teams.
Reply from Ronnie Cavanagh, Marketing at Domnall Intermediate Care Centre
Thank you, Heather, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from E H (Resident) published on 25 October 2018
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Overall ExperienceOverall Experience3.0 out of 5
Care assistants very good. Food very good. If anything on the menu I did not like, Chef would work with me and other residents to cook something I and others liked. I'm very grateful for his services. Excellent.
Cleaning was very average, not great.
Regarding bed changing, not great. Bed linen poor.
Head
staff, poor interaction with residents.
Social worker, disaster. Met him once in the 14 weeks I spent in Domnall. To me, he was a waste of time and space.
Reply from Ronnie Cavanagh, Marketing at Domnall Intermediate Care Centre
Thank you, for your kind comments about Domnall Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again
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Review from Andrew E (Resident) published on 22 June 2018
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Overall ExperienceOverall Experience4.0 out of 5
Commenting on my stay there, roughly 8 months, would just like to thank all staff for being totally professional, but also could have a laugh and a joke with you which helped me especially when having to stay there over the Christmas period. I got to know the staff, male and female and felt at ease
talking to them about anything. Would like to wish everyone all the best.
Reply from Ronnie Cavanagh, Marketing at Domnall Intermediate Care Centre
Thank you, Andrew, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Domnall Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Susan C (Respite Resident) published on 27 April 2018
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Overall ExperienceOverall Experience5.0 out of 5
What an excellent team! From admission to discharge, I was treated, at all times, with respect, courtesy and total professionalism from all the staff. My recovery at Domnall Care Home was all the more swift due to all support from every member of the Domnall team.
Reply from Ronnie Cavanagh, Marketing at Domnall Intermediate Care Centre
Thank you, Susan, for your kind comments about your recent experience at Domnall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from David R (Son of Resident) published on 23 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
My mum spent a good few months in Domnall and I have to say it was a home from home.
The staff are very friendly and attentive with nothing being any trouble at all.
The facilities were also fantastic and along with the gym, got my mum back on her feet and walking again.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Domnall Intermediate Care Centre
Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Domnall Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Gary C (Son of Resident) published on 22 March 2018
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Overall ExperienceOverall Experience1.0 out of 5
As a professional nurse, this must be one of the worst care homes. Staff not care centred. Total lack of interaction with family. My father closed his room door and barely had any staff enter the room. Thankfully my father was there for respite care. We could not wait to get him out of it.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Domnall Intermediate Care Centre
Thank you for your feedback. We appreciate you taking the time to share your views. We take all comments seriously and see them as an opportunity to improve the services we provide. Would you be willing to discuss your comments further? Please contact us on fourseasons@fshc.co.uk and our feedback team will be in touch with you directly.
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Review from K B (Son of Resident) published on 22 February 2018
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care was given to my mother on 2 occasions following a hip replacement. Warm and friendly staff and great rehab facilities.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Domnall Intermediate Care Centre
Thank you for your comments and for letting us know how we are doing at Domnall Care Home. We are happy to hear that your experience has been so positive. Thanks again and have a wonderful day.
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Review from Mary T (Daughter of Resident) published on 13 February 2018
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Overall ExperienceOverall Experience3.0 out of 5
Very good pharmacy, physio and care assistants and doctors. I have one point of concern my mother was admitted to Domnall Care Home on 19th January 2018. The hospital that did hip surgery sent 56 days of supply of medication with the ambulance taking her to Domnall Care Home two days later the doctor
changed her medication took her off her sleeping tablet and fluid tablet. My mother never got any sleep until Monday 22nd January. There is only a doctor on call service at weekends and they could not help my mother
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Current Review Score: 8.1 (8.090)
Overview of Review Score
The Review Score of 8.1 (8.090) out of 10 for Domnall Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.783 for Domnall Intermediate Care Centre is calculated as follows:
(
(19 Excellents x 5)
+
(3 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 23 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.307 Points relating to the number of positive Reviews for Domnall Intermediate Care Centre is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
= 3.125
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 55 registered maximum number of service users is 11. 2 Positive Reviews ÷ 11 = 0.182
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Domnall Intermediate Care Centre
What types of Care is Domnall Intermediate Care Centre registered for?
Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Domnall Intermediate Care Centre provide?
Palliative Care, Physiotherapy & Own GP if required are other types of care provided.
How many Rooms does Domnall Intermediate Care Centre have?
There are 55 Single Rooms.
What are the Facilities & Services at Domnall Intermediate Care Centre?
Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Domnall Intermediate Care Centre to the centre of Belfast?
5.1 mile(s) as the crow flies, distance by road may be significantly further.
