Edgewater Lodge Care Home

Copeland Suite, 4 Sunnydale Avenue, Millisle Road, Donaghadee BT21 0LE
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8.1 9 Reviews
  • Edgewater Lodge Care Home, Donaghadee
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Care Provided by Edgewater Lodge Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Nicholson (Acting Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
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Edgewater Lodge Care Home Reviews (9)

8.1

Edgewater Lodge Care Home has a Review Score of 8.1 (8.086) out of 10, based on 1 reviews in the last 2 years. Over all time Edgewater Lodge Care Home has 9 reviews.

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  • 5
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Review from S J (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a patient here for end-of-life care. He was treated with the utmost respect and we cannot fault the nursing staff, carers, and manager for their kind and compassionate care. The home has a calm atmosphere, modern furnishings and decor.

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Review from Debbie C (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for many years and I cannot fault the care she receives. The staff are caring individuals and nothing is too much trouble for them.
Consequently, my mum is very settled and content in her surroundings which gives me peace of mind.
Recently my mum was taken to hospital
and speaking to the ambulance staff who took her they informed me that it was the best transfer they have had from care home to hospital as all info, script details etc were ready and waiting on them when they arrived at Edgewater.

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Review from Molly A (Daughter-in-law of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Edgewater Lodge could not do enough for my father-in-law during his stay. I highly recommend Edgewater Lodge. The company running the home, Electus Healthcare, were professional and met his needs and the staff were caring and worked with us during what is a difficult time for us all.
Well done the Electus team.

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Review from Chris H (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an excellent nursing home with staff who are extremely caring and warm towards patients and families alike.
The standard of care is exceptional. They are at all times very professional - care, compassion, gentleness mixed with kindness and humour.
The actual buildings and rooms are not the
most modern but the level of care is excellent.

Reply from Ronnie Cavanagh, Marketing at Edgewater Lodge Care Home

Thank you, Chris, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Edgewater Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Sandra H (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has Alzheimer’s and has been in Edgewater for respite care following a stay in hospital. He has settled in well, which makes us more settled too. All the staff are great with him, from the admin, kitchen, laundry etc to the nurses and carers. They keep us well informed as to how Dad is getting on
or if there are ever any problems. Knowing that Dad is happy and well looked after is a great comfort to us.

Reply from Ronnie Cavanagh, Marketing at Edgewater Lodge Care Home

Thank you, Sandra, for your comments about your recent experience at Edgewater Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Glad to hear how well your dad has settled in.


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Review from Elaine M (Granddaughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both grandparents are residents in Edgewater, they are well cared for fed well and have a brilliant rapport with staff. They interact in all the activities and have made friends with the other residents and staff.

Reply from Ronnie Cavanagh, Marketing at Edgewater Lodge Care Home

Thank you, Elaine, for taking the time to share your recent experience of Edgewater Lodge Care Home. We are happy to learn it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Audrey M (Daughter-in-law of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my father-in-law and mother-in-law are residents in Edgewater, they have both settled in very well and have a great relationship with all staff, including kitchen and domestics. They are well cared for and always nicely dressed each day. They enjoy the food and attend all activities in the home.

Reply from Ronnie Cavanagh, Marketing at Edgewater Lodge Care Home

Thank you, Audrey, for sharing your recent experience of Edgewater Lodge Care Home. We appreciate you taking the time to let us now how we are doing and are pleased to hear your experience has been so positive. We look forward to seeing you again soon. Have a wonderful day.


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Review from Claire D (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted how quickly my dad has settled into Edgewater Lodge. All his needs are met and he seems very happy here. Staff are always very attentive with him and communicate with me regarding him on a regular basis.

Reply from Ronnie Cavanagh, Marketing at Edgewater Lodge Care Home

Thank you, Claire, for your comments about your recent experience at Edgewater Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Ronnie A (Son of Resident) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The hardest decision in my lifetime was to entrust my mother’s care to complete strangers. She has been a resident at Edgewater for four years now. The home is clean, comfortable and welcoming with a varied meals menu and a range of seating for residents and visitors.
The carers have a genuine desire
to give each resident a quality of care to maintain their dignity and general wellbeing. They will phone a doctor if they think medicines need added, adjusted, or changed. My mother had pneumonia in December 2017 and her GP asked if we wanted her to go to a hospital. I declined because in her own room she would be fed at mealtimes and turned every four hours to avoid bed sores with her pads changed at regular intervals. The Home provided an air pumped mattress through her illness and in general any problems can be discussed at the residents' relatives' meeting or if more immediate action is required a chat with the nurse in charge or the manager can resolve most problems.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Edgewater Lodge Care Home

Thank you, Ronnie, for sharing your experience of Edgewater Lodge Care Home. We appreciate you taking the time to let us know how we are doing and we are happy to hear it has been so positive. The care and well-being of each resident is our number one priority and our staff are committed to providing the best possible care experience for all of our residents. It is very rewarding to have their efforts recognised from your feedback. Thank you once again.


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Current Review Score: 8.1 (8.086)

Overview of Review Score

The Review Score of 8.1 (8.086) out of 10 for Edgewater Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Edgewater Lodge Care Home is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.086 Points relating to the number of positive Reviews for Edgewater Lodge Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 1 Positive Reviews ÷ 11.6 = 0.086

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Edgewater Lodge Care Home

What types of Care is Edgewater Lodge Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Edgewater Lodge Care Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Edgewater Lodge Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Edgewater Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Edgewater Lodge Care Home to the centre of Donaghadee?

0.0 mile(s) as the crow flies, distance by road may be significantly further.