Holywood Care Home is located on the outskirts of Holywood's Redburn County Park and is convenient for shops, amenities, public transport and the M3 motorway. Holywood Town Centre is less than 2 miles away.
This purpose built care home offers accommodation in single occupancy rooms, the majority of which are with en-suite facilities. Some rooms are spacious enough for sharing.
Holywood features TV lounges and quiet sitting rooms for relaxation and there are also separate dining rooms, where residents can socialise at meal times. Traditional home cooking is served with residents being able to select from the wide range of choices available.
Residents may benefit from the regular visits made to the home by an experienced hair stylist. The home can also arrange for complementary therapies for residents.
Holywood Care Home has a Review Score of 8.8 (8.815) out of 10, based on 6 reviews in the last 2 years. Over all time Holywood Care Home has 32 reviews.
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Review from C M (Daughter of Resident) published on 3 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
My dad was in Holywood Care Home for no more than five weeks. The level of care he received from all members of staff was wonderful. They were attentive and caring to all his needs and were kind to us and kept us updated each time we were there. The home is clean, comfortable and welcoming. I would
highly recommend it. Many thanks to all.
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Review from L B (Granddaughter of Resident) published on 31 July 2024
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Overall ExperienceOverall Experience5.0 out of 5
The care provided to both my grandparents has been amazing. The staff are friendly and patient and always have time to say hello. The home is clean and well-kept with no odours. The food looks lovely and both my grandparents enjoy it. The manager and his staff are amazing at keeping their residents
safe which as a family gives us peace of mind they are being well cared for. Updates are regular and lovely to hear. I am so grateful to all the staff and the amazing work they do. Thank you!
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Review from B M (Wife of Resident) published on 24 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
My husband has been in Holywood Care Home since June 2023. Having both experienced service neglect and a totally uncaring attitude at his last care home, I can honestly say that the difference is unbelievable. The staff is brilliant and the facilities are very good. I would be happy to recommend them
to anyone, in fact, I already have to one of my neighbors needing respite care.
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Review from J C (Son of Resident) published on 2 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mum was discharged from hospital on the 5th of February 2024 to Holywood Care Home on an interim care basis. The care and attention given to my mum has been excellent. Mum is bather, personal needs fully met, is dressed and stimulated by staff. Hairdresser on site. All dietary requirements met. Family
has decided that Mum will stay permanently in the home as it meets her needs as bedbound and has dementia. Good standard of care. Excellent manager and staff.
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Review from W C (Brother-in-law of Resident) published on 2 April 2024
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Overall ExperienceOverall Experience5.0 out of 5
The care my brother-in-law has was exemplary. It was both professional and compassionate. The staff were always welcoming and supportive. I give Hollywood the highest possible recommendation.
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Review from Isabella M (Relative of Resident) published on 26 September 2023
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Overall ExperienceOverall Experience5.0 out of 5
In going to see my family member that they are well cared for and the home is very welcoming. Fresh and clean too. Staff are very caring and willing to look out to care for residents.
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Review from J R (Daughter of Resident) published on 6 February 2023
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Overall ExperienceOverall Experience5.0 out of 5
From the moment my mum was greeted by the staff at Holywood Care Home I knew that we had found the right place for her. The compassion was breathtaking - and continued to be, until her death four days later. Every aspect of care was faultless and the staff looked after the family as well as Mum. I will
never be able to express my gratitude sufficiently. In Mum's dying days I was enabled to return to being her being her daughter, instead of her carer, and to spend invaluable time together in a peaceful, caring environment
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Review from A M (Granddaughter of Resident) published on 2 February 2023
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Overall ExperienceOverall Experience5.0 out of 5
The care my granny received was above and beyond in her last days. The staff were kind and caring with her and us. She was treated with dignity by all staff members. The staff were helpful and looked after us during a difficult period. The home itself was very clean, and the rooms were of a high standard.
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Review from Mark L (Son of Resident) published on 19 August 2021
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Overall ExperienceOverall Experience4.0 out of 5
Since my dad has been in your care he has been to put the weight he had lost through illness. You go the extra mile to ensure he is always well presented which in turn makes him feel good and also for the family to see that he is looking well. Also, his medical care is second to none and everybody is
very attentive to all his needs.
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Review from Alison M (Daughter of Resident) published on 10 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been in the care home for 1 year and has settled in very well even as it was during the pandemic. The staff are very friendly and supportive. I have great peace of mind knowing she is well looked after. The staff have always contacted me when required and they contact the doctor immediately
if they have any concerns over her health. I would recommend this care home as I understand how important it is to know your relative is being well looked after.
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Review from Eileen B (Sister of Resident) published on 25 May 2021
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Overall ExperienceOverall Experience3.0 out of 5
Most carers are constantly on mobiles. They don't pay enough time to residents' needs. The residents trying to get dressed or undressed are shouting for help. Pads are not changed often enough. The top nurse for hard work is great at his job - always giving his all to residents. One other is also good.
Some night duty staff have no compassion. Not enough toilet facilities for visitors. I used the loo one evening after a male carer. He peed all over the seat and floor. I couldn't use it. One shower per week is not enough.
Reply from Roxana Mitrea, Home Manager at Holywood Care Home at Holywood Care Home
Thank you for your feedback and for saying that you would recommend us to others. The home hasn’t been able to facilitate visits during the pandemic, so I can understand that it’s been difficult for you to get an update picture of what’s going on in the home. Our dedicated team have worked tirelessly through the pandemic and are passionate about what they do. We do provide nursing and dementia care and our team support and reassure all our residents throughout the day and night. We have also an engaging Magic Moments Together programme of activities and maintain connections with families through the use of technologies and more recently with booked, safe visits. As you know, I have an open door policy and I’d be happy to talk to you about any of the points you mention in more detail. Kind regards,
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Review from Deborah L (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My father has been a resident of Holywood Care Home for over 3 years, having become a resident after a major stroke. The kindness, care and attention he has received over this time has been outstanding. My father has a genuine relationship with the staff which has been critical for his mental wellbeing
during lockdown. A fabulous care home and wonderful staff, thank you.
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Review from Karl M (Friend of Resident) published on 20 April 2021
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Overall ExperienceOverall Experience5.0 out of 5
Under the circumstances (Covid-19) couldn't be better. The staff are very efficient and really very caring of residents and also visitors. Holywood Care Home is like a five-star hotel. I am so very pleased and happy for my friend.
Reply from Olivia Shields, Marketing Assistant at Holywood Care Home
Thank you, Karl, for letting us know how we are doing at Holywood Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Brian M (Son of Resident) published on 14 April 2021
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Overall ExperienceOverall Experience5.0 out of 5
Over the last year, it has been great to keep in touch with the staff who were always able to tell me how Mum is. If any issues in food etc. they would contact a member of our family. On seeing Mum today, she is looking great and there has been attention to detail in her hair, clothing etc. Staff remain
very flexible and kind.
Reply from Olivia Shields, Marketing Assistant at Holywood Care Home
Thank you, Brian, for letting us know how we are doing at Holywood Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Stephanie L (Daughter of Resident) published on 14 April 2021
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Overall ExperienceOverall Experience5.0 out of 5
The meeting was on time and as described. My mother was well prepared for the meeting and I was impressed by her physical appearance and cheerful attitude. The staff were extremely helpful and did all they could to facilitate our communication, as my mother is extremely deaf.
Reply from Olivia Shields, Marketing Assistant at Holywood Care Home
Thank you, Stephanie, for your comments about your recent experience at Holywood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and that your recent visit went so well.
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Review from N N (Daughter of Resident) published on 13 April 2021
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Overall ExperienceOverall Experience5.0 out of 5
I was really not looking forward to this visit as I had not seen my mum for over a year, but I was so pleased to finally be here and to see her looking so well. She even looks as if she has put weight on. Definitely better than seeing her on FaceTime. The staff have obviously been very attentive in
caring for her and she is very happy within herself, which in turn makes me very content.
Reply from Olivia Shields, Marketing Assistant at Holywood Care Home
Thank you, for your comments about your recent experience at Holywood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and that your visit at the home went well.
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Review from Tracy G (Daughter of Resident) published on 4 June 2020
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Holywood Care Home staff are the most caring people I've ever met. My mother has been a resident from February 2020. When she first moved in, I could visit her whenever I wanted but then lockdown happened but the staff inform me of any changes in mum's health. Every one of the employees is so nice,
from the secretaries, carers, domestics, nurses and chefs. The food is amazing. My mum is 83 and whenever she phones me, she has nothing but praise for all the employees at Holywood Care Home. So from me, thank you so much.
Reply from Olivia Shields, Marketing Assistant at Holywood Care Home
Thank you. Tracy, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
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Review from Margaret B (Daughter of Resident) published on 3 July 2018
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Overall ExperienceOverall Experience5.0 out of 5
Mother is so happy and content. If it wasn't for her care in the home, I would be worried about her all the time but I don't need to worry about her as I know she is well cared for.
Reply from Ronnie Cavanagh, Marketing at Holywood Care Home
Thank you, Margaret, for your comments about your recent experience at Holywood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Danny M (Husband of Resident) published on 20 April 2018
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Overall ExperienceOverall Experience5.0 out of 5
Staff are super friendly, care is second to none. The cleanliness of the home is outstanding. Fabulous Home.
Reply from Ronnie Cavanagh, Marketing at Holywood Care Home
Thank you, Danny, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Holywood Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Caroline M (Daughter of Resident) published on 28 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
I visit the home 3-4 times a week and no matter what time I call the home is spotless and fresh. The care for the residents is above and beyond and they really do care for the residents here.
My father has been here for almost a year now and the improvement from when he first came in is great. Everyone
from the manager, administrator and care staff are always very approachable and happy to help. Any queries we have are always dealt with in a timely manner.
The standard of food is great. Even if we stay late we are always offered something. The home is in a wonderful country park setting. I enjoy my visits as I am always made to feel welcome.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Holywood Care Home
Thank you, Caroline, for such wonderful feedback about our home and all of the team here at Holywood Care Home. We really appreciate you taking the time to let us know how we are doing and we are very happy that your experience has been so positive! We look forward to seeing you again soon. Have a fantastic day.
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Current Review Score: 8.8 (8.815)
Overview of Review Score
The Review Score of 8.8 (8.815) out of 10 for Holywood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.792 for Holywood Care Home is calculated as follows:
(
(58 Excellents x 5)
+
(13 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 72 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.023 Points relating to the number of positive Reviews for Holywood Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
= 3.6
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 71 registered maximum number of service users is 14.2. 6 Positive Reviews ÷ 14.2 = 0.423
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Holywood Care Home
What types of Care is Holywood Care Home registered for?
Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Holywood Care Home provide?
Palliative Care, Physiotherapy & Own GP if required are other types of care provided.
How many Rooms does Holywood Care Home have?
There are 65 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Holywood Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Holywood Care Home to the centre of Holywood?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
