Holywood Care Home is located on the outskirts of Holywood's Redburn County Park and is convenient for shops, amenities, public transport and the M3 motorway. Holywood Town Centre is less than 2 miles away.
This purpose built care home offers accommodation in single occupancy rooms, the majority of which are with en-suite facilities. Some rooms are spacious enough for sharing.
Holywood features TV lounges and quiet sitting rooms for relaxation and there are also separate dining rooms, where residents can socialise at meal times. Traditional home cooking is served with residents being able to select from the wide range of choices available.
Residents may benefit from the regular visits made to the home by an experienced hair stylist. The home can also arrange for complementary therapies for residents.
Holywood Care Home has a Review Score of 8.8 (8.815) out of 10, based on 6 reviews in the last 2 years. Over all time Holywood Care Home has 32 reviews.
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Review from Walter M (Son of Resident) published on 27 March 2018
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I just want to write how wonderful this home is. You are greeted with a smile and a giggle upon entering the home by the administration staff. My mum has been here for a number of years now and I cannot commend the staff enough for the care and kindness.
The food is of a high quality and the cleanliness
of the home is of a high standard. The management is easily approachable. If I feel that I have any concerns they are always dealt with immediately.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Holywood Care Home
Thank you, Walter, for sharing your recent experience of Holywood Care Home. We are happy to hear that it has been positive and that you have been so pleased with the quality of our care. We appreciate you taking the time to let us know how our team are doing and we look forward to seeing you again soon. Have a great day.
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Review from Glynis W (Niece of Resident) published on 22 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
My uncle has been here since 2016 and I feel well knowing that he is so well looked after. He has such a rapport with the staff in the home that he is more than comfortable with his surroundings. He is well loved by all the staff as he keeps them on their toes. The care in the home is wonderful.
It is spotless and smells fresh throughout. the activities in the home are fabulous, there are church services, lots of musical entertainment, the home started their own coffee morning for the staff and residents to have a get-together and share stories which are wonderful. I cannot say enough about the care at the home, all the staff are wonderful and are very accommodating.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Holywood Care Home
Thank you, Glynis, for your kind comments about your recent experience at Holywood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Barbara T (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Holywood nursing home has helped my father so much in the weeks since he arrived here.
The staff are so very caring and helpful to Dad and to our family.
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Review from Gillian M (Daughter of Resident) published on 26 July 2017
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Overall ExperienceOverall Experience4.0 out of 5
I would like to suggest lifting belts to be used instead of clothes as they get torn.
As the residents I have are both visually impaired and have severe hearing loss the carers are very understanding and patient.
All in all, amazing carers. Can't praise them highly enough.
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Review from L C (Sister of Resident) published on 16 May 2017
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Overall ExperienceOverall Experience5.0 out of 5
My sister has been in Holywood Care Home since 11th March 2017.
She suffers from Alzheimer's disease.
I was initially worried that she would be unhappy, but I am delighted that she has settled and am very pleased with the care she receives.
The carers are gentle, kind, caring and hard working, and
deserve great praise.
The home is clean and set in pleasant surroundings and in summer residents can sit outside and be taken round the grounds which are quite extensive.
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Review from Rachel E (Daughter of Resident) published on 29 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
Very friendly and helpful staff. Went above and beyond to help my father settle in. I cannot express how the staff have helped in making my fathers stay extremely pleasant. The Home is clean and welcoming. All the staff within the home, from the administrator to the nurses on the floor are wonderful.
My father has only been here for less than a week and has decided he doesn't want to leave.
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Review from A Mc (Resident) published on 12 December 2016
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Overall ExperienceOverall Experience5.0 out of 5
It's a very nice place, I can't put into words how much staying here has helped me and I never want to leave.
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Review from M S (Wife of Resident) published on 15 February 2016
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Overall ExperienceOverall Experience5.0 out of 5
MY husband has been in Holywood Nurising Home twice on an interim care basis. At present we are trying to get him in on a long term basis as we feel it is so professionally run and all the staff are very caring, conscientious and keep me informed of my husbands progress. The home itself is spotlessly
clean and the kitchen is very well run. The deputy manager is very helpful and knowledgeable. I also have to mention the nurse on my husbands floor, she is a very kind and helpful girl.
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Review from Frances A (Resident) published on 11 December 2015
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Overall ExperienceOverall Experience5.0 out of 5
As a resident I feel very safe in my surrounding. There is always someone available to help me. To me it is like and extended family and friends. I am very well looked after. My medication is always given on time whereas i would of forgotten at home. The staff are marvelous and more than willing
to assist. They go out of their way to help me in any circumstances.
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Review from Jane D (Relative of Resident) published on 26 October 2015
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Overall ExperienceOverall Experience4.0 out of 5
My relative was in Holywood for nearly 5 years and was always very well cared for. All of the staff are very friendly and approachable. The home is in a beautiful setting. The home has lovely decor and good facilities.
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Review from S C (Daughter of Resident) published on 16 October 2015
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Overall ExperienceOverall Experience5.0 out of 5
My father was extremely happy in this home. The staff couldn't do enough and were always pleasant. Friendly atmosphere and lovely environment. Grounds are beautiful. The activities were always good. Plenty of interaction from all staff. Church services and musical entertainment.
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Review from Madeleine S (Daughter of Resident) published on 11 August 2015
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Overall ExperienceOverall Experience5.0 out of 5
My mum is in Holywood Care home. Everyone is so friendly and helpful and mum is very happy there. I know when I'm not at the home that she is well cared for. Also the staff and management make sure you are involved in any decisions.
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Current Review Score: 8.8 (8.815)
Overview of Review Score
The Review Score of 8.8 (8.815) out of 10 for Holywood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.792 for Holywood Care Home is calculated as follows:
(
(58 Excellents x 5)
+
(13 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 72 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.023 Points relating to the number of positive Reviews for Holywood Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
= 3.6
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 71 registered maximum number of service users is 14.2. 6 Positive Reviews ÷ 14.2 = 0.423
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
