Kingsland Care Centre

252a Seacliffe Road, Bangor BT20 5HT
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6.4 31 Reviews
  • Kingsland Care Centre, Bangor
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Care Provided by Kingsland Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Saundra Willis (Manager)
  • Admission Criteria
    • Pre admission assessment
    • Ages 30+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Kingsland Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home has an open access visiting policy and is open to visitors 24 hours a day.


  • Parking

  • Onsite free parking available


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Kingsland Care Centre Reviews (31)

Total of 31, showing 1-20
6.4

Kingsland Care Centre has a Review Score of 6.4 (6.449) out of 10, based on 2 reviews in the last 2 years. Over all time Kingsland Care Centre has 31 reviews.

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Review from Annette S (Wife of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband's care wasn't up to standard, he had an enteral feeding tube inserted and was never cleaned, always blocking, leading to hospital admission, but if staff had been trained properly they would have known what to do, just like myself/son knew what to do. He had three hospital admissions last
year due to the lack of care from Kingsland staff. I nearly lost him twice, I hope for other residents' sakes that they have all the relevant equipment working/up to standard. I don't know how the
RQIA didn't notice these faults. also, Larchwood was contacted on numerous occasions by myself/my son regarding things that were stolen out of my husband's room/things that were broken/never replaced.

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Review from Jeremy S (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received such loving care always with dignity. The staff are very hard working with no grumbles. In my mother's final days she was made so comfortable and was cared for so closely. Her last breaths were so peaceful as a result. I will miss my visits as I got to know the staff well. They
also cheered. Me up when I was low. Thank you.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you so much for taking the time to leave a review for Kingsland. It was our pleasure to care for your mother during her time with us. She was such a lovely lady, she enjoyed her chats, sweet treats, music and singing and her love of animals was evident as she had the brightest smile when your family dogs or our therapy dogs came to visit. It was our privilege to have been able to bring her home for her last days with you and her family - end of life care can be very difficult to navigate and at Kingsland both myself and all the staff seek to provide a holistic approach during this time ensuring a safe caring and comfortable environment for both the individual and their family. It is greatly appreciated to have that acknowledged in your review. She is dearly missed by us all here as are your visits too.


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Review from A V (Brother of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was a resident in Kingsland Care Centre for almost four years. during this time he was treated by kind, helpful and friendly staff who always has his best interests at heart. The nursing care was excellent and the GP was quickly informed when necessary and caution was always exercised. The
staff who organised activities were also excellent and had genuine care and developed strong relationships with my brother. They were very significant to him.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you A V for your kind review. It was our pleasure and privilege to be able to care for your brother during his time with us at Kingsland. He had a wonderful way of caring for other residents around him and quick to let staff know if he believed someone needed some assistance. He took such pride in his appearance and was always so perfectly well dressed - suited and booted as he would say himself. He enjoyed a good chat with everyone - residents staff and visitors alike and he had a great affection for our activity coordinator. He got involved in all the activities when he was able and when he was no longer able they did Bible Study together which was very comforting for him in his last days with us. He is spoken about frequently and dearly missed by us all. Sincerely.


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Review from J B (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience overall is good. Staff are always caring and considerate. However, due to their workload, they don't always get the chance to ensure that our family member has sufficient amounts of water/juice which can leave them thirsty. That said, we know that the care team are doing their best under
the circumstances. Generally, everything else is good and we very much appreciate the care given to our dad.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you very much for taking the time to leave a review for Kingsland. I appreciate that you acknowledge the workload that staff have and that they do indeed try their best to deliver the best possible care to each resident. Our residents are offered various fluids on 6 regular occasions through the day with their meals and with 3 tea trolleys mid-morning, mid-afternoon and at night. Access to further fluids should be facilitated if there is no fluid restriction in place. Ensuring adequate hydration is a simple basic requirement and something that we are working on as a team to improve across the home through staff education and ensuring easy access to fresh fluids is available daily for residents to utilise and for staff to assist with for those that require support. Please do not hesitate to come and speak with me to discuss any concerns you may have in relation to your father's care as it is important to me that they would be addressed.
Sincerely


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Review from Paula N (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsland staff, from day one of my mum arriving in June 2021, treated her so well. Everyone always put her needs first and made an unpleasant time into a much better one. Staff were always kind, caring and helpful and were always there for us as a family. I highly recommend Kingsland to anyone.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you very much for taking the time to leave a review for Kingsland. It was lovely to be able to get to know you all during the time your mum was with us. It was our pleasure to look after her from the very first day she came to Kingsland. She enjoyed a good chat and loved her Turkish delight or a fresh cream bun - her little treat every now and again. She was such a character, her quick wit, her great sense of humour and her infectious smile ensured she won the hearts of all the staff and she is dearly missed by us all.


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Review from R C (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with the level of care Mum has received since arriving at Kingsland. The rooms are clean and bright, and the level of attention with regard to hygiene is exemplary. The staff are friendly and capable and make every effort to ensure Mum's comfort and well-being. Although
she is unable to participate, there is a wide range of organised activities that adds to the homely atmosphere. In short, a professionally run and friendly care home.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you so much RC for taking the time to complete a review for Kingsland. Your mum is a pleasure to care for and, despite an unsettled beginning, appears so much more content now with accepting care and with her environment in general. We do our very best as a team to ensure our residents are cared for to the best of our ability. This includes everything from personal care, social engagement and dietary needs to the cleanliness of the resident's room and the home in general. Our activity coordinator strives to include all our residents taking time to do one-to-one sessions for those unable to participate in group activities. Your mum loves a good chat and enjoys seeing what I wear and to feel the fabric when I see her during the day. Her expression "health to wear it, strength to tear it and money to replace it" is lovely and one I had not heard before but will not forget. As always my door is open to discuss any issues or concerns you may have. Sincerely.


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Review from M J (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum arrived in Kingsland at the end of August for end-of-life care after being in hospital. Staff were really caring and worked so hard with Mum, even though her behaviour was very challenging everyone continued to be both kind and caring towards her. It was easy to form relationships with staff
which makes this situation so much easier. I would definitely recommend this home to friends and family who might find themselves in this situation.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you so much for taking the time to complete a review for Kingsland. It is very much appreciated. It was our pleasure to care for your mum from her admission with the challenges it presented for her, for family and for staff which we worked through this together to achieve a very positive placement. It was lovely to see her so much more settled as her time with you and us came to a close. Your visits are missed as you brightened up everyone's day when you came in to see your mum. Thank you again for entrusting us with her care and for your kind words about your experience with us during that time.
Take Care, sincerely.


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Review from L B (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made to feel very welcome since arriving at Kingsland. Her room is clean and bright, the staff are friendly and caring and there is a great range of activities available. Mum has settled well, is enjoying the food and always looks cared for.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you for taking the time to submit a review for Kingsland. Your Mum is a pleasure to look after, and her sense of humour and her singing keeps us entertained on a daily basis. It is lovely to see how well she has settled in, and I am very happy that both you and your Mum are happy with the care and level of activity offered by our team. As always please do not hesitate to see me if you have any concerns going forward.
Sincerely


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Review from B E (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingsland is a lovely home with spectacular surroundings. My mum has been in the home since July 2022 and has settled in really well. I am so pleased with the amount of activities that are available for Mum to get involved in, which are run by an amazing guy who all the residents love. He is so good
at his job. The manager is lovely and is always willing to listen and resolve any issues that we have to help make my mum's stay as happy and as comfortable as it can be.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you so much for your lovely review. The setting of Kingsland overlooking the bay is indeed beautiful and the views from the residents' lounges and sea view bedrooms is second to none. Our Activity Coordinator is exceptional and works tirelessly to bring creative and stimulating activities into the daily lives of our residents. He has such a wonderful way with the residents it is no wonder they all love him. As the home manager, I believe a major part of my role is liaising with the family members of our residents to ensure that you are both happy and satisfied with the level of care they receive as well as working through and resolving any issues that arise. My door is always open. I am so pleased that your experience here with us has been a positive one.


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Review from Susan S (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care Mum received during her time in Kingsland. The staff were professional, caring, welcoming and friendly. Mum was well looked after and every effort was made to make her comfortable.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank You Susan for your kind words.
It was a pleasure and a privilege to look after your mum for the time she was with us here at Kingsland. We strive to ensure each resident's individual needs are met and that care and empathy as well as professionalism are at the forefront of the service we provide to everyone coming into our care and so it is very welcome to have that acknowledged by you in this review.
Sincerely
Saundra


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Review from S P (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kingsland are professional in all areas of care.
They take time to assist Mum in any situation, have time to listen to needs and provide encouragement when required.
The staff have provided me with support when I have asked for advice in relation to Mum's care. They liaise with the
GP when required. The ethos from management to provide an excellent home is demonstrated across the home.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you very much for taking the time to leave a review for Kingsland. It is good the hear that you feel both your mum and your needs in relation to her care are being met. We endeavour to provide a home from home for our residents and as such, that includes supporting families with the transition of their loved one into a care setting and helping them as well as our residents adjust to the new environment, new routines and a new and often unfamiliar way of life.


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Review from Anna-Marie A (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Kingsland with a lot of needs. She settled in well, with the help of the staff. She is well cared for, I have never visited Mum and felt she wasn't well cared for. Mum looks well and cared for, we are extremely happy with all the staff and care she receives.

Reply from Saundra Willis, Home Manager at Kingsland Care Centre

Thank you for taking the time to leave a review for Kingsland. A settling-in period is expected for those coming into a care setting for the first time and this applies to both the resident and often to family members as well. It is at this time the importance of working together as a team with the resident and the family that helps us reach a successful placement. Your mum as you say has settled in very well and it is great to know that you are very happy with the care that she continues to receive. Thank you.


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Review from N G (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Kingsland for almost a year. His first two months were very difficult for him and we struggled to come to terms with requiring nursing care. Thankfully, with the help and assurance from the staff and manager, he finally settled in. Any issues that I raised were dealt with in a
very professional way by the manager. From time to time, staff shortages are evident but are short-lived. Overall, I am very happy and grateful for the care given to my father.

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Review from Margaret G (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so content and extremely well looked after. If I ever need similar care, I would like to be here in Kingsland Care Centre. I have never seen such care in a home like it.

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Review from L A (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff at Knigland to be professional, helpful and caring. My father is receiving excellent care.

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Review from Barbara M (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Kinsgland over a month ago. Everyone was so welcoming. She hasn't been well for a while so when I got to see her after her isolation period, she was so content and comfortable I knew I had picked the perfect place. I would highly recommend Kingsland to anyone. The staff, from management
down, are second to none and their communication is amazing. They really do care for their residents.

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Review from Yvonne M (Sister of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first contact with Kingsland Care Centre, we received a most favourable response, understanding, compassion and a clear desire to help us in our hour of need. Over a year on, and we are so grateful to both the manager and every staff member for the care and compassion shown to my sister.
Communication is excellent, care is delivered to a high standard and my sister is well cared for and appears very content. We as a family are so grateful to have found this home.

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Review from A W (Sister of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would prefer permanent nurses as they would get to know the individual needs of each person. An agency nurse took a decision to send my sister (a dementia lady) to hospital on her own and in the evening. This was against the decision I had agreed with a doctor to only admit her in an emergency. This
occasion was not such a case. The room needs updating and certainly repainting. It is heartening to hear the staff are able to spend more time with the residents due to the present problem. I hope this will be able to continue as the situation eases.

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Review from V G (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the first day my mother arrived at Kingsland, we have found the care to be of a high standard with friendly, approachable and helpful staff. The premises are well maintained. The corridors are wide, and day rooms are spacious with lovely views. There are regular activities organised for the residents.
The food is of a good standard. The family are kept updated of any developments.

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Review from Karen B (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Kingsland Care Centre since October and we have been very happy with her care. The staff and management are approachable and friendly. She tells me often how much she enjoys the food. I know the home has had no cases of COVID-19 and in a large part that's due to the
staff self-isolating. I am very grateful for their sacrifice and care.

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Current Review Score: 6.4 (6.449)

Overview of Review Score

The Review Score of 6.4 (6.449) out of 10 for Kingsland Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.333 for Kingsland Care Centre is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 24 Ratings = 3.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.116 Points relating to the number of positive Reviews for Kingsland Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 1 Positive Reviews ÷ 8.6 = 0.116

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Frequently Asked Questions about Kingsland Care Centre

What types of Care is Kingsland Care Centre registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingsland Care Centre provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kingsland Care Centre have?

There are 43 Single Rooms.

What are the Facilities & Services at Kingsland Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingsland Care Centre to the centre of Bangor?

1.3 mile(s) as the crow flies, distance by road may be significantly further.