Over all time Laganvale Care Home has 10 reviews.
Review from Joan S (Sister of Resident) published on 21 September 2020
Submitted via Postal Card •
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Reply from Olivia Shields, Marketing Assistant at Laganvale Care Home
Thank you for letting us know how we are doing at Laganvale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from M C (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card •
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Reply from Olivia Shields, Marketing Assistant at Laganvale Care Home
Thank you for letting us know how we are doing at Laganvale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mildred D (Sister-in-law of Resident) published on 12 August 2020
Submitted via Website •
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Reply from Olivia Shields, Marketing Assistant at Laganvale Care Home
Thank you, Mildred, for your comments about Laganvale Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.
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Review from F D (Husband of Resident) published on 25 January 2019
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Reply from Ronnie Cavanagh, Marketing at Laganvale Care Home
Thank you for your comments about your recent experience at Laganvale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Patricia W (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Laganvale Care Home
Thank you, Patricia, for letting us know how we are doing at Laganvale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from George M (Resident) published on 23 November 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Laganvale Care Home
Thank you, George, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from L H (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Laganvale Care Home
Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.
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Review from F D (Son of Resident) published on 16 May 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Laganvale Care Home
Thank you for your comments. We appreciate you taking the time to give us your feedback and we are very pleased to hear that your experience with Laganvale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Robert R (Resident) published on 6 April 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Laganvale Care Home
Thank you, Robert, for sharing your experience of Laganvale Care Home. We are happy to hear it has been so positive. Please let us know if there is anything more we can do. Have a great day.
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Review from J M (Wife of Resident) published on 6 April 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Laganvale Care Home
Thank you for taking the time to let us know how we are doing at Laganvale Care Home. We're happy we could meet your expectations! We look forward to seeing you again soon. Have a wonderful day.
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The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
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