Ardlough Care Home

2 Ardlough Road, Drumahoe, Londonderry BT47 5SW
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8.1 10 Reviews
  • Ardlough Care Home, Londonderry
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Care Provided by Ardlough Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mark Collins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
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Ardlough Care Home Reviews (10)

8.1

Ardlough Care Home has a Review Score of 8.1 (8.114) out of 10, based on 1 reviews in the last 2 years. Over all time Ardlough Care Home has 10 reviews.

Overall Experience

  • 9
  • 1
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9

Review from I M (Grandson of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has recently moved into the nursing home and I must say she is the happiest she has ever been. The staff go over and above what is expected and she seems so happy and content. The manager has been so informative and welcoming since first meeting my gran in hospital. A fantastic nursing home.
Thank you for all your work.

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Review from A S (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ardlough is such an amazing, warm, caring home from home. My dad spent the last six months of his life in Ardlough and I cannot say just how fantastic the whole team are who made him so comfortable and loved.

Reply from Olivia Shields, Marketing Assistant at Ardlough Care Home

Thank you for your feedback and for taking the time to share your experience at Ardlough Care Home. We are so sorry to hear about your Father, but pleased you felt he received great care and hope that his time at Ardlough did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.


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Review from Ursula M (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Ardlough care home in August 2018. We had never expected for Mum to go into a home, we tried for 2 years to look after her. Since being accepted my mum's life with Alzheimer's has been treated with the greatest respect, dignity, fun and love. We have all come to know staff at Ardlough
as our second family. Mum and my family would be lost without them. Each and every one of them is amazing.

Reply from Ronnie Cavanagh, Marketing at Ardlough Care Home

Thank you, Ursula, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from James W (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care exceptional and the staff very friendly and helpful. A wee bit disappointed that my wife's back wound hasn't cleared up and returned to her chair.

Reply from Ronnie Cavanagh, Marketing at Ardlough Care Home

Thank you, James, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ardlough Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from A T (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are some carers excellent and others satisfactory.

Reply from Ronnie Cavanagh, Marketing at Ardlough Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Patricia P (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ardlough is very family oriented for me, my mum will be here coming 8 years. The staff (carers) are brilliant to my mum. The kitchen staff (chefs and assistant cook) are excellent. The nurses go out of their way to help, they phone me if my mum has to get new tablets or just feeling unwell.
I couldn't
have settled in Ardlough without the help of the secretary, 1st class and even would comfort me if upset. Overall my mum gets 100% care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home

Thank you, Patricia, for sharing your experience of Ardlough Care Home. We are happy to hear that it has been so positive and that you have found our staff to be so supportive during your experience here. Our number one priority is the care and well-being of every resident in our care, but we also take time to help and support friends/family/loved ones along the way. We really appreciate you taking the time to let us know how we are doing and look forward to seeing you again soon. Thank you once again. Have a wonderful day.


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Review from J W D (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ardlough has excellent facilities with great staff and amazing care. Staff at times are under extreme pressures and are very busy but through this, they remain professional and caring. I am sure staffing pressures can become extremely difficult at times and I wouldn't want it to affect the excellent
care my father receives. This is a great facility and I hope it remains that way.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home

Thank you for your wonderful comments about our team here at Ardlough Care Home. We really appreciate you taking the time to let us know how we are doing and it is rewarding to hear that you have been so pleased with the quality of our care. We look forward to seeing you again soon. Have a great day.


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Review from Leo W (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ardlough is a home from home for all the residents. The staff are very friendly and care for the residents really well. I can see for myself that my dad has settled in and that the staff are like his extended family. It's well maintained, clean and bright and would recommend Ardlough to anyone in a
similar situation.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home

Thank you, Leo, for your comments about your recent experience at Ardlough Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Leo D (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad very relaxed and comfortable in the Ardlough Care Home due to the care and attention of a very caring and professional staff who seem to give their all under very busy and pressured conditions. Always on very busy shifts without complaining and sharing a chat and a smile to all the patients and
family when they pass. In short very busy caring and very much appreciated by myself and all our family.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home

Thank you, Leo, for sharing your recent experience of Ardlough Care Home. We are happy to hear it has been so positive and that you have been pleased with the quality of our care. We really appreciate you taking the time to let us know how we are doing and look forward to seeing you again soon. Have a wonderful day.


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Review from Bridie L (Wife of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no concerns with the care that my husband receives. All so good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home

Thank you, Bridie, for your feedback about Ardlough Care Home. We are pleased to learn that your experience has been so positive and that you have been happy with the care your husband receives. We look forward to seeing you again soon. Have a great day.


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Current Review Score: 8.1 (8.114)

Overview of Review Score

The Review Score of 8.1 (8.114) out of 10 for Ardlough Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ardlough Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.114 Points relating to the number of positive Reviews for Ardlough Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 1 Positive Reviews ÷ 8.8 = 0.114

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Ardlough Care Home

What types of Care is Ardlough Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ardlough Care Home provide?

Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ardlough Care Home have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ardlough Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Ardlough Care Home to the centre of Londonderry?

2.3 mile(s) as the crow flies, distance by road may be significantly further.