Culmore Manor

39 Culmore Road, Londonderry BT48 8JB
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8.5 40 Reviews
  • Culmore Manor, Londonderry
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Care Provided by Culmore Manor

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kelly McCready (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Culmore Manor operates an open visiting policy to enable family and friends to visit the residents as if it were their own Home.


  • Parking

  • Private free parking is available on site.


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Culmore Manor Reviews (40)

Total of 40, showing 1-20
8.5

Culmore Manor has a Review Score of 8.5 (8.518) out of 10, based on 3 reviews in the last 2 years. Over all time Culmore Manor has 40 reviews.

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Review from Siobhan H (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so delighted with all the excellent care and compassion all the staff have shown towards my mother. Culmore Manor is an excellent nursing home in every way. My mother's needs have been met in the best way e.g. nursing needs, hygiene and food and the communication of the staff towards me and my
mother is the best we as a family have experienced. Very Happy.

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Review from Catherine O (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with the utmost care and respect at Culmore Manor. We are overwhelmed a how she has been treated. The home is beautiful and clean and very professional staff at all times to assist her with every need. We also have an uncle that is residing there and we couldn't be happier.
The food is excellent and the activities are excellent. We are always greeted with a smile by the staff. The nursing care here is excellent.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Dear Catherine,
Thank you so much for your review. We appreciate the kind words and look forward to the time ahead with your mum at Culmore Manor.
Kind regards.


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Review from Michelle B (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the team are excellent and so well prepared for Mum's arrival. The care and efficiency shown are beyond reproach. The home is so well managed and the coordination of the team in caring for Mum is unbelievable. The cleanliness, security and care are wonderful. I've seen changes in Mum since she
has come here, in her eating and how well and comfortable she is in this nursing home.

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Review from R K (Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After being diagnosed with a serious illness after having treatment, my needs by and large have been met in Culmore Manor.
There have been times that I have felt that senior staff upon request have not acted upon my care ie male carers to shower me (as I am a young man in a mainly female environment).

Reply from Ryan O Donnell, Home manager at Culmore Manor

Dear RK, I am sorry to hear of the issues faced by yourself and we continue to work to ensure problems are addressed and solutions found.
Kind regards.


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Review from K I (Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 46 years old, the youngest in my care home. I live in Culmore Manor Nursing Home and I really must say it is the most homely nursing. The staff and the management is absolutely amazing, no matter how busy they are they all still really go out of their way and beyond to make sure that you are okay,
you have everything you need, and they still take time out to go and get whatever you need from the shops, if you have anything worrying you at all they come and chat to you about whatever it is that you're worried about and then when you have a chat with them you absolutely feel great afterwards. The staff make you feel so much at home. And that is what I call Culmore Manor - my home. It's just like stepping into your own home.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Dear KI, thank you for the great review and kind words. Myself and the team greatly appreciate this.
Kind regards.


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Review from Denise C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Culmore Manor for the last nine weeks. I was so worried about this transition, but from the first day, I was overwhelmed by the outstanding and amazing care afforded to her, and this continues on a daily basis without fail. The compassion, patience, understanding and
affection provided by all staff provide our family with such contentment. The facilities are unbelievable and cater for all. Most of all, my mother is so well looked after, and we could not ask for more.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Dear Denise, thank you for your kind review and words. The feedback is greatly appreciated by myself and the team.


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Review from Sara F (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Culmore Manor Care Home for many years and continues to receive wonderful care and attention. She is now ninety-four years old and is off her feet. That challenge and many others are met every day by the staff here. During the pandemic, I was so fortunate to know my mother was
being cared for by outstanding people, who have become family.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Dear Sara, thank you very much for the kind words and review these are much appreciated by myself and the rest of the staff group.


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Review from Jayne H (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care home striving to improve in all areas. Implementing measures to ensure the safety and comfort of residents in a post-pandemic world. Staff are, on the whole, pleasant and caring and really stepped up during the pandemic.

Reply from Ryan O'Donnell, Home manager at Culmore Manor

Dear Jayne,
Thank you for taking the time to leave a lovely review of our home.
Many thanks,
Ryan.


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Review from David H (Son-in-law of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Culmore Manor that hasn't already been said? Probably nothing, but I would add there's a great atmosphere about the place, especially from the staff. I and my wife visited Culmore Manor and immediately got a good feeling for the place from the minute we entered and we were shown
around by one of the nurses. The whole staff, from the nurses to nursing assistants and kitchen workers work together as one big team, whose sole intention is to care for my father-in-law 100%. Simply put, they really do care.
This is plain to see, right from the start, and on every subsequent visit we make to him!
His room is always clean, the food is excellent quality and his care and daily needs are very well met, nothing is too much trouble. This is really appreciated.
I would have no hesitation in recommending Culmore Manor to anyone looking for a great nursing home to place their loved ones.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Dear David, thank you very much for the kind words in your review. We are delighted to hear such positive feedback.


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Review from Julie H (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about the idea of my father moving into a nursing home. I viewed 3 different nursing homes for him locally and Culmore Manor was my top choice. From the first day my father moved in, he was made to feel at ease and very welcome. The staff wanted to get to know him personally and genuinely
cared about his likes and dislikes.
The home is kept very clean and warm and the food is good.
My father's care needs are all extremely well met, his medication is always given on time. When he was unwell recently, it was noticed straight away and an ambulance was called immediately.
He is always showered and shaved and his clothes are always clean.
All the staff are very polite and friendly and enjoy a bit of banter, nothing seems like too much trouble for them. We, as a family are made to feel welcome at any time.
I can relax in the knowledge that my father is being so well looked after and I would without a doubt recommend Culmore Manor to anyone.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Dear Julie,
Thank you very much for the kind words and lovely review of the care that your father receives.


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Review from Angela L (Niece of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Culmore Manor after a heart attack twelve months ago. His health was very poor and I was very concerned about his physical and mental health. The early days were difficult for him, not only because he was so ill, but also because he has learning disabilities and finds change challenging.
I am grateful for the support received from the entire staff, thank you to the cleaners, caterers and care assistants who have been very important in the settling-in process. They are friendly and professional and their excellent care has helped ease him into his new home. Now, a year later, I can hardly believe how positive this move has been for him. The nursing staff have turned his health around completely, I am delighted to say that he continues to improve, and his recovery has been remarkable. He enjoys his new home and care which includes many excellent activities and religious support, which is so essential for my uncle's well-being. I can't recommend Culmore Manor enough. Thank you.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Thank you very much for the kind words and support.


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Review from L H (Daughter-in-law of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Culmore Manor, I would recommend to anyone who needs care, love and help for their loved ones. The staff are wonderful, caring, supportive, fun and make this home a happy place. These past two years have been hard for everyone and at times challenging with covid, but we have come this far and looking
forward to better days ahead. The staff in Culmore Manor make us all feel welcome, it is a profession not for the faint-hearted. Teamwork and dedication looking after our loved ones. Truly blessed to have home from home, making new friends and helping us along difficult days. Thank you to each and every one of you. Happy Christmas and a healthy new year 2023.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Thank you very much for your kind words and positive views on the care and atmosphere within the home.


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Review from Ronald P (Husband of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad my wife went to Culmore Manor, the staff are amazing it is such a stressful job. Looking after over fifty people who virtually all have problems takes some doing and they do it with a smile, I would not be smiling even after a few hours, I appreciate them all.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Thank you very much for your kind words, Ronald. They are most appreciated.


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Review from Cara D (Granddaughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this care home is excellent, I find the home is very caring and supportive of the resident's needs. We are always made to feel very welcome when we come to visit. We can approach staff and management when we have a problem.

Reply from Ryan O'Donnell, Home Manager at Culmore Manor

Thank you for your very kind words and such a positive review.
Kind regards,
Ryan.


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Review from Mary Q (Wife of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been afforded all the care, protection and patience he needs. Very much treated as an individual with his unique personality.

Reply from Ryan O Donnell, Home manager at Culmore Manor

Dear Mary,
We appreciate the kind words and review that you have given of the staff and facilities in Culmore Manor. Many thanks.


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Review from Robbie K (Relative of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home. With friendly and hardworking staff. Both my dad and my gran are residents and they get looked after amazingly. Would highly recommend this place to anyone looking for a nice, friendly home for their relatives.

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Review from Dermot C (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into this home on 17/02/2021, was a bit hard on both of us but the staff and the management help us both a lot. I could call anytime, day or night and I knew they were there to help with anything that my mum needed. Staff are always there to help, very friendly and professional. Any paperwork
that needed sorting management were there to help. Would have no problem in recommending this care home.

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Review from D M (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are immensely supportive and kind. Dad is well looked after and content. There is a proactive attitude to all aspects of residents care. We are grateful and thankful for the care our father receives here.

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Review from Rosemarie M (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first point of contact, I felt very content and at ease, the manager and the staff members are very welcoming and under current circumstances, they reassured us they would take great care of Daddy. Very happy with the choice of care home.

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Review from Ann M (Stepdaughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager of Culmore Manor performed my covid test so I could visit my step-mum as a care partner. I was met with kindness and put at ease as I was very nervous having this done. My step-mum looked very well cared for and the care staff were wonderful to me. Overall I was very pleased with my visit
knowing my step-mum is very well cared for.

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Current Review Score: 8.5 (8.518)

Overview of Review Score

The Review Score of 8.5 (8.518) out of 10 for Culmore Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Culmore Manor is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.518 Points relating to the number of positive Reviews for Culmore Manor is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 3 Positive Reviews ÷ 11.2 = 0.268

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Top 20 Care Homes Northern Ireland 2024

Recipient: Culmore Manor

Date: Wednesday 31 Jan 2024 More details

Top 20 Care Homes Northern Ireland 2023

Recipient: Culmore Manor

Date: Tuesday 28 Feb 2023 More details

Top 20 Care Homes Northern Ireland 2021

Recipient: Culmore Manor

Date: Wednesday 30 Jun 2021 More details

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Frequently Asked Questions about Culmore Manor

What types of Care is Culmore Manor registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Culmore Manor provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Culmore Manor have?

There are 56 Single Rooms.

What are the Facilities & Services at Culmore Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Culmore Manor to the centre of Londonderry?

2.0 mile(s) as the crow flies, distance by road may be significantly further.