Oakleaves Care Centre Reviews (57)
Oakleaves Care Centre has a Review Score of 9.8 (9.841) out of 10, based on 22 reviews in the last 2 years. Over all time Oakleaves Care Centre has 57 reviews.
Review from Adrian C (Son of Resident) published on 14 December 2023
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5.0 out of 5
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Review from P M (Nephew of Resident) published on 19 September 2023
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Overall Experience
4.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you for taking the time to leave us a review. We appreciate any feedback from families. If we can improve on anything please don't hesitate to let us know.
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Review from Thomas E (Son of Resident) published on 7 September 2023
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Overall Experience
5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you so much for such a beautiful heartfelt review for the staff at Oakleaves. As you mentioned, it is one of the highest honours to provide care for your loved one. We really appreciate your kind words, and it's heart-warming to hear that you, the family and your mum felt valued and cared for by all our employees. We are very appreciative and fortunate to have an amazing team of staff who will always go the extra mile. Each resident is part of our extended family at Oakleaves, and we hope families feel this when they visit. Please don't be a stranger and come back and visit us anytime.
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Review from Gary W (Son of Resident) published on 6 September 2023
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Overall Experience
5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
We really appreciate any feedback received from families, especially such a heartfelt response. We genuinely try to keep families up to date and involved as much as possible in the care of their loved one.
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Review from Marie M (Daughter of Resident) published on 30 August 2023
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Overall Experience
5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you for writing such a heartfelt response for the team at Oakleaves. We are so glad that our team's care delivery exceeds your expectations, and I will make sure they all receive the recognition they deserve. We are very fortunate to have such a passionate activities coordinator who provides an amazing range of activities for all our residents. If we can do anything to improve, please don't hesitate to contact us.
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Review from T B (Daughter of Resident) published on 30 August 2023
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5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Your kind words about the care we provide are really appreciated. We've passed your positive comments on to our team so they can enjoy the praise too. Comments like yours make our work worthwhile. We love that you enjoy attending our events and they wouldn't be the success they are without the support of families like yourself.
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Review from Michelle H (Daughter of Resident) published on 30 August 2023
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Overall Experience
5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
We really appreciate you taking the time to leave us a review. Feedback such as this keeps us, as a team, motivated to continue doing what we're doing and we are so happy to hear that you have had a good experience. Let us know if we can do anything else for you.
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Review from M L (Daughter of Resident) published on 30 August 2023
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Overall Experience
5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you so much for your feedback. It really makes our day to hear families are happy with the care we deliver.
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Review from John B (Son of Resident) published on 24 August 2023
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Overall Experience
5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
We love to hear any feedback from our families. We're so happy to hear you have a positive experience in the home; it has made our day! Our team works very hard to provide individualised care to each resident, and we would be unable to do it without the support from families.
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Review from P B (Wife of Resident) published on 24 August 2023
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5.0 out of 5
He is very clean and tidy.
Activities are great - good for his well-being.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you so much for your positive feedback! We are thrilled to hear you are happy with the care your husband receives and enjoy the activities. Our activities coordinator will be happy to hear that her hard work has paid off!
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Review from Eileen G (Sister of Resident) published on 24 August 2023
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5.0 out of 5
The staff look after all her needs - sometimes she can be demanding; however, the staff take this in their stride.
She loves having her hair done and her nails done.
She likes
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
We, as a team, appreciate all feedback received. Thank you so much for sharing such positive feedback about the care we provide. I will ensure the team receives the recognition they deserve.
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Review from Louise C (Daughter of Resident) published on 24 August 2023
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5.0 out of 5
The staff are caring, efficient and professional.
The activities coordinator is excellent and could not with more funding - five starts!
Overall, Mum is happy and content there.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you for taking the time to write such a heartfelt response. We're glad to hear that families have such a positive experience when visiting Oakleaves. Our team will be happy to hear their hard work has paid off, and I will make sure our activities coordinator receives the recognition she deserves.
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Review from H L (Daughter of Resident) published on 22 August 2023
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Overall Experience
5.0 out of 5
Always made to feel welcome and any concerns dealt with promptly. Great range of activities provided - lots of parties!
Supportive and understanding during a family bereavement.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you for taking the time to complete such a heartfelt review for Oakleaves staff. We love to see families interacting with staff and supporting all the events planned. We aim to support all our residents extended families in any way we can, especially during difficult times.
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Review from R B (Son of Resident) published on 31 July 2023
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5.0 out of 5
I would highly recommend.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you for taking the time to provide a heartfelt review for Oakleaves Care Centre. Your father has settled in very well in Oakleaves and the staff appreciate you all supporting us by participating in our activities.
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Review from H B (Daughter of Resident) published on 31 July 2023
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Overall Experience
4.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
We love to see families visiting and staff enjoy seeing residents and families settling into the home. Thank you for taking the time to leave the staff such positive feedback.
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Review from Peter C (Relative of Resident) published on 5 July 2023
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Overall Experience
5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you for taking the time to write such a heartfelt review. We aim to provide a high standard of care, and we hope this is reflected when families visit and participate in our activities. We work very hard on providing a range of activities for all our residents and love to see family also enjoying events in-house and hope they feel it's a home-fr,om-home environment.
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Review from Evanna C (Granddaughter of Resident) published on 5 July 2023
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Overall Experience
5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you for taking the time to write such a lovely review. The staff at Oakleaves appreciate all feedback received and love to see residents enjoying the variety of activities we plan.
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Review from S M (Daughter of Resident) published on 30 June 2023
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5.0 out of 5
More fruit on the menu for dessert etc.
Mum is extremely well taken care of and is very happy here. She loves the company and activities. She is well-kept and loves life here. Thank you for all that you do.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
We appreciate all feedback which helps the team ensure a high standard of care delivered. We advertise activities for the coming months in the monthly newsletter and also on our activity notice board. If you have any further suggestions to add to our activity calendar, please don't hesitate to speak to a member of staff. We will continue to accommodate the changes in residents' needs.
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Review from M C (Daughter of Resident) published on 30 June 2023
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5.0 out of 5
Very professional the staff are.
The staff are all very friendly and always make you feel welcome.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
Thank you for taking the time to complete a review for the team at Oakleaves Care Centre. We appreciate all feedback received from families and pride ourselves in providing high-quality care to each resident.
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Review from Patricia C (Granddaughter of Resident) published on 29 June 2023
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Overall Experience
5.0 out of 5
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre
The staff at Oakleaves would like to thank you for such a lovely response. It is a privilege to be able to provide a high standard of care to each individual resident, and we are pleased that this is reflected when you visit the home.
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Overview of Review Score
The Review Score of 9.8 (9.841) out of 10 for Oakleaves Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.841 for Oakleaves Care Centre is calculated as follows: ( (218 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 258 Ratings = 4.841
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakleaves Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.