Oakleaves Care Centre

42 Racecourse Road, Londonderry BT48 8DA
Submit a Review
9.9 57 Reviews
  • Oakleaves Care Centre, Londonderry
Show Oakleaves Care Centre on the Map

Care Provided by Oakleaves Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jenny Lynch (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Visiting

  • Open visiting is available 24/7


  • Parking

  • free, private parking is available on site


Are you the Owner/Manager of Oakleaves Care Centre? View your Advertising Options

Oakleaves Care Centre Reviews (57)

Total of 57, showing 21-40
9.9

Oakleaves Care Centre has a Review Score of 9.9 (9.878) out of 10, based on 20 reviews in the last 2 years. Over all time Oakleaves Care Centre has 57 reviews.

Overall Experience

  • 41
  • 15
  • 1
  • 0
  • 0

Date Published

57
0
0
20
37

Review from S O (Son of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has only recently been placed, but initial impressions are good. Rooms are very clean and comfortable, staff are very friendly and caring, and Mother seems happy and content.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write such a heartfelt review for the staff at Oakleaves. We love to see residents and families happy and content with the care we provide. We, as a team, aim to provide a high standard of care for each individual resident and enjoy seeing the benefits it brings to all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary E (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident, and so far, our experience of her care here has been good.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write such a positive review of the staff at Oakleaves. We love to see residents and families happy and content with the care we provide. We, as a team, aim to provide a high standard of care for each individual resident and enjoy seeing the benefits it brings to all our residents. If you have any further feedback, please feel free to discuss it with the manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Sister of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 16 weeks in the hospital, my brother was transferred to Oakleaves Care Centre. From the moment he arrived there, the care he has received has been exceptional. The staff are so helpful, always smiling and each and everyone shows great kindness to the residents. My brother and myself are very pleased
our brother was placed here, and we know he is in a very safe environment and all his needs are provided for. This is an excellent home.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write such a heartfelt review for the staff at Oakleaves. We love to see residents and families happy and content with the care we provide. We, as a team, aim to provide a high standard of care for each individual resident and enjoy seeing the benefits it brings to all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret L (Wife of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the manager and all staff very pleasant and very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila B (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was extremely difficult for us as a family when Mum took dementia, and we cared for her for four years at home until we could no longer do so. It was a great comfort to us that Mum came to Oakleaves, close to where we all live and with easy access to visit her. They care for her and ensure we are
informed of any changes in her health. They have a pet name for Mum and are very fond of Mum. The staff know all of us by name, and we are very pleased with the care and respect they give Mum. I would recommend Oakleaves to anyone who needs to use it.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to leave Oakleaves staff with such positive feedback. We aim to deliver a high standard of care delivery for all residents with different needs and appreciate the support of families in doing so. We enjoy seeing families visit and hope they feel the love and care when they visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne M (Sister of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had a head injury and has been a resident in Oakleaves for the last year and a half. He has had some bad episodes, which are connected to his condition. I was worried that the home may not want him to stay, but the staff were great in dealing with his condition. He is so well settled now
that I actually find it hard to get him out for a few hours as he feels safer in Oakleaves. The staff know him well now, and I know he is well looked after and safe.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to leave Oakleaves staff with such positive feedback. The staff at Oakleaves tailor care delivery to each resident and we appreciate family feedback in recognising this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle M (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daddy has been in Oakleaves for approx five months. From his first day, we felt they made him welcome. They are so respectful and sensitive to his needs. He has been encouraged to participate in the many activities planned there, and the staff support him to join in when he wanted to. The staff have
also been very informative to family members and have listened to concerns or information given to help them understand Daddy and his personality. We are very happy with the care he is receiving.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to leave Oakleaves staff with such positive feedback. We enjoy seeing the residents getting enjoyment out of the activities we provide. We ensure families are involved in all aspects of their loved one's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tanya B (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and care a lot for the residents. They are good with activities.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to leave Oakleaves staff with such positive feedback. We enjoy seeing the residents getting enjoyment out of the activities we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat M (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well pleased with the care given to my father. Staff can't do enough for us all and always keep us informed. Would highly recommend Oakleaves Care Center.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for your lovely review of Oakleaves staff. We appreciate all the support families provide throughout the year.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daddy has been in Oakleaves for nearly one year. Staff are very kind to my daddy. As long as I give notice, even short, I can visit him. Plenty of activities. - singing etc - he loves singing. From my experience, I feel my daddy is provided with dignity. I always take him out, and there are no problems
with this, and when I take him back, I know that my daddy is happy - there are no signs from him otherwise. I am completely happy with his care at this time.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write a lovely, heartfelt response. We aim to provide a wide variety of activities for all our residents, and it's great to see your dad getting enjoyment from these.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel M (Wife of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He's very happy and is attended very well, and seems very content.
Staff are more than good and very friendly.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write a lovely, heartfelt response. We enjoy seeing families around the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find staff extremely helpful and considerate. Always attentive to residents' physical and emotional needs. Communication with family has been very good when discussing resident's needs or incidents which may occur, open and honest. Oakleaves is very clean and staff make it as homely as possible.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write a lovely heartfelt response for the staff at Oakleaves. We as a team at Oakleaves welcome any feedback received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert M (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after by very professional staff in great surroundings. I am very happy with the care she recieves.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to leave a review for Oakleaves Care centre. We appreciate all feedback and enjoy seeing family visiting their loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is doing very well. He is getting good care. Staff very friendly.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to leave us a review. We are happy your father has settled in well and we enjoy seeing families around the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William C (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Shaky start, but everything has worked itself out.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Oakleaves Care Centre appreciates all feedback from families, and please be assured that we have an open door policy if you feel we can improve in any way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philomena M (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has made brilliant progress in both mental capacity and mobility - her memory is great and she is happy and content. My brother and I are very relieved and grateful for the care she is receiving. Thank you so much.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We appreciate all feedback from families and we are privileged to care for your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Niece of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, love it, great help and our uncle enjoyed the music session.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We are happy to receive any feedback from family members. We, as a team, appreciate the time you took to complete this response and hope to have many more afternoons filled with music.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laurence D (Nephew of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home - well pleased with the care.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for your feedback; we are fortunate to care for your uncle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shauna H (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have recognised the warmth and dedication of staff members in Oakleaves Care Centre. It is a friendly, down-to-earth environment that focuses on the needs of residents. We are very happy that we moved our mum from her last care home to Oakleaves Care Centre.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to give Oakleaves a review. Your kind words will be passed on to the team of staff, and it was a pleasure knowing your mum; she is deeply missed by all at Oakleaves.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Nephew of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly to both visitors and residents, although hard-pressed at times. It would be helpful if all displayed a name badge at all times. Food appears satisfactory, although too large portions are served. No comments on value for money - do not understand top-up fees; it would be helpful if
the home provided a breakdown of expenditure.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We, at Oakleaves, appreciate all feedback. If you would like to call the office, we could give a breakdown of expenditure; Oakleaves does not have a top-up fee at present.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Oakleaves Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Oakleaves Care Centre is calculated as follows: ( (209 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakleaves Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet