Oakleaves Care Centre

42 Racecourse Road, Londonderry BT48 8DA
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9.9 57 Reviews
  • Oakleaves Care Centre, Londonderry
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Care Provided by Oakleaves Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jenny Lynch (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Visiting

  • Open visiting is available 24/7


  • Parking

  • free, private parking is available on site


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Oakleaves Care Centre Reviews (57)

Total of 57, showing 41-57
9.9

Oakleaves Care Centre has a Review Score of 9.9 (9.878) out of 10, based on 20 reviews in the last 2 years. Over all time Oakleaves Care Centre has 57 reviews.

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Review from D C (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has very recently become a resident in Oakleaves Care Centre. He has settled in so well. We find he is always clean and tidy and well looked after. We are happy with the standard of care provided so far.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for your lovely comment, we are happy to receive all feedback. I will pass on your kind words to all the staff.


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Review from Marie O (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints regarding the treatment my mum receives in care home. Staff are friendly and helpful and Mum seems to be very content.

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Review from Antoinette H (Daughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Oakleaves Care Centre on 4th of October 2021. This was an extremely emotional time for us as a family. The staff in Oakleaves Care Centre were so compassionate, gentle and understanding with Mum, my sister and I. They managed Mums distress and ours with kindness and professionalism. Mums
transition to Oakleaves Care Centre was much less distressing than we anticipated because of the way all of the staff deliver their care. This is much appreciated.

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Review from Jarlath C (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother moved into Oakleaves Care Centre at the end of August 2021. The building is bright, clean and very well managed. Staff are well trained and very helpful and friendly.
All in all, very happy with this facility.

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Review from Cathy O (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after really well! Staff in the home are so attentive, caring and down to earth! My mother is so happy; it is a great comfort to us as a family, knowing she is happy and really well looked after. If there is a positive on this devastating illness, it's that she is in "Oakleaves
Care home".

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Review from I M (Sister of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very happy with her care, and they keep us informed how she is doing. She is doing well and is well looked after. Before the Covid, they were having visitors, and all the nurses would have games and bingo, and they would get sweets. It is very bright and very clean, and the staff are
very nice, and the nurses would talk to us. Thank you for all their help and good work.

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Review from Martin D (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is spotlessly clean, and the staff have been excellent with my mother. She loves the food and the company.

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Review from Barbara-Ann C (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A year on from my last review and Covid-19 has hit our world and yet this Greenhaw team of skilled, dedicated and compassionate people, my mum's surrogate family, have kept her safe and healthy. She is still surrounded with the same caring and smiling faces, the chatter and laughter of a proper "home"
combined with a feeling of calmness. The peace of mind that gives us, especially when we see Mum on video calls, engaged and sometimes even joyful, is immeasurable. To repeat my previous statement, as it still holds true - we all live abroad and it is beyond reassuring to know that Mum is safe, cared for and valued for who she is and who she was, in a place where her likes and dislikes are respected and where she is with "family". I know that my Mum is happy and contented and very loved and cherished and her Greenhaw family know her best and that is invaluable, better than any swish, modern building, that may be all bells and whistles, but isn't home. Thanks from the bottom of my heart!

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Review from D C (Daughter of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is a resident of Greenhaw Lodge and has been there now for over a year. During this time, my father's care has been excellent, and he has settled very well into the routine and seems to get on well with all the staff.
His personal care and hygiene - is very well attended to. His room is
always clean and tidy. I am very content with his care in this nursing home.

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Review from R G (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to coronavirus we quite rightly haven't been able to visit this month, but ring regularly about my mother. Staff are all very helpful and friendly.

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Review from T D (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family is happy with the facilities and the staff at Greenhaw. Our mother is well-treated there. A few weeks ago there was a serious incident involving my Mother and we were satisfied that this is being fully investigated and improvements made to avoid any reoccurrence.

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Review from J O (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff at Greenhaw Lodge are an exceptional group of people. Our mother is clean, fed and looked after with lots of hugs which is most important to her. She feels loved and secure for most of the time and as a family, we feel blessed to have this facility so close to us. However, I
feel that the care provider has not rewarded this special home by updating the premises and rewarding staff for their exceptional care.

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Review from Margaret T (Wife of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is far too involved to write in this space, but has gone from very poor to good during the past three years.

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Review from Hilary R (Wife of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been in Greenhaw Lodge for 6/7 weeks. I find him clean, tidy and well cared for, but almost always asleep or unresponsive. The staff are very patient, caring and I have no complaints in this area, but find the journey from Coleraine to Londonderry tiresome and unnecessary as he was happily
settled in another care home in Ballymoney.

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Review from A M (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how my father has settled in and how he is treated. He is the most content we have seen him in a long time. The staff do a wonderful job in looking after all his needs.

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Review from Andrew R (Son of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall happy with Dad's care and support as it is far from where we live and find it hard to get Mum to visit as often as she would like.

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Review from Cathy M (Friend of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a great facility, especially for my friend. I am content in knowing she is safe and comfortable. It has a spacious layout of areas. Plenty of room and space for the residents to live in. Maintenance and cleanliness are of a high standard. Staff are competent in their skills of caring for the
elderly and treat them with respect and dignity - including my friend.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Oakleaves Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Oakleaves Care Centre is calculated as follows: ( (209 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakleaves Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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