Ratheane Private Nursing Home

58 Mountsandel Road, Coleraine BT52 1JF
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8.4 15 Reviews
  • Ratheane Private Nursing Home, Coleraine
Ratheane has a warm and caring environment with a dedicated team who have care with heart as their focus. On walking through the doors into the foyer, the warmth and friendliness undoubtedly shine through.

The committed team focus on what residents want, after all – it is their home. From afternoon arts and crafts to Friday night karaoke, there's plenty to keep everyone entertained.

Ratheane's person-centred care is second to none with a past resident winning IHCP flourishing resident award 2017.

With beautiful lush gardens, a stunning exterior and interior, Ratheane is an excellent choice for anyone seeking care in the Coleraine area.

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Care Provided by Ratheane Private Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Wilkinson (Manager)
  • Admission Criteria
    • Ages from 18 to 111
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Ratheane Private Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Available 10am-10pm.


  • Parking

  • Plenty of parking spaces available on-site.


Ratheane Private Nursing Home Reviews (15)

8.4

Ratheane Private Nursing Home has a Review Score of 8.4 (8.406) out of 10, based on 4 reviews in the last 2 years. Over all time Ratheane Private Nursing Home has 15 reviews.

Overall Experience

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  • 4
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11

Review from Valerie C (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Ratheane since Feb 24. In these past 12 months, I have got married in Ratheane all planned and organised by the home itself so my mum could be a part of it. My mum is so content and happy and the staff go above and beyond. Not just careers but family.

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Review from John D (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class experience from a dedicated team. Great care was shown to my mum. Much appreciate and highly recommend this nursing home. The care was second to none and the cleanliness of the rooms are a high standard.

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Review from Joan S (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all staff members for their kindness and care of my mother. She was in residential care for ten months and we could not ask for better care. Thank you very much for all that you did. My mother enjoyed the food and got to know several of the other residents which made it easier for her to
settle.

Reply from Lois Edgar, Digital Marketing Executive at Ratheane Private Nursing Home

Hi Joan, thank you so much for taking the time to review your experience of care. We are glad to hear your mother enjoyed the food at Ratheane and made some friends along the way. Your feedback is very appreciated and I will make sure it is passed on to the staff in the home!


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Review from Louise M (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last three weeks in Ratheane Private Nursing Home and I have to commend the staff who were fantastic with her. All the staff did their very best for her and I can't thank them enough.

Reply from Christine Thompson, Regional Manager at Ratheane Private Nursing Home

Thank you for your kind words, we appreciate how difficult a time it can be when you lose a loved one and we really appreciate that you took the time to post this review. We really appreciate all the feedback we receive and it is so important for the staff who work really hard. Thank you again we will ensure that this is passed on to the staff. Take care.


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Review from Kathleen B (Widow Widower) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Ratheane highly enough. Each and every one of the staff made my husband and myself feel special and loved up to the day he died there. The staff kept me informed every step of the way when there were problems or hospital visits necessary.

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Review from Les M (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents in Ratheane for the past six months (nursing care and dementia). Overall we have found the standard of care to be very good. The staff are professional, friendly and supportive and when there have been some minor issues these have been quickly resolved. The food is good
and very much to their taste. The laundry service has improved greatly. Management are friendly and very helpful. There are plenty of activities which my parents do enjoy.

Reply from Monica Diamond, Macklin Care Homes at Ratheane Private Nursing Home

Thank you for your review. We are keen to hear from families and continually improve our standards.


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Review from Gwynneth S (Daughter of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff in every department are wonderful. I am always made to feel welcome when visiting. Mum is well cared for. I appreciate the work involved especially over the last two years with staff shortages. Well done to you all. Thank you so much.

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Review from Ruth L (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was in this place for five long weeks, where unsatisfactory care was given. During this COVID situation, we were advised that the home had no means to which the residents could communicate with the family. There was no iPad or iPhone offered for us to have face to face communication when we
were not allowed to visit. We were told off for phoning more than once a day, which we found very distressing when we could not visit, nor have technological means to communicate. We found the staff's attitude indifferent and rude, where we believed compassion was in order in this regard, due to the COVID restrictions. My father advised the food was poor and his laundry went missing. After an unsighted fall, my father was admitted to the local hospital, from there he spent the last three weeks of his life at another care home.

Reply from Christine Thompson, Regional Nurse Manager at Ratheane Private Nursing Home

We are saddened by this review especially during this very difficult period of the Pandemic. Due to COVID, we had to stop all internal visiting of relatives but during the 5-week stay in the home, 13 window visits occurred. Daily calls were made to one family member by the staff to give them an update as well as the comms mentioned. We fully appreciated that this was a very difficult time not having open access to the home and their loved one, however, we still needed to be able to have the time to deliver the care and therefore families were asked to limit their calls to once daily to the home.
We provide a lot of training to ensure staff are approachable and understanding, if it’s felt that anyone is rude or indifferent we would welcome details of this so that we can investigate and address this.
We are sorry that you feel your experience with our home was unsatisfactory and we are very sorry to hear about the loss of your father.


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Review from Adrian M (Son of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with this care home and the staff are excellent, the manager is a very nice lady and good at her job. I am more than happy with how my mum is cared for. Thank you very much.

Reply from Catherine Rooney, Gareth PA at Ratheane Private Nursing Home

Thank you so much for taking the time out to review Ratheane, we are overjoyed that you are more than happy with how your mother is cared for with us. It is a pleasure to have her with us.


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Review from Ronnie C (Son of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This nursing home provided an excellent quality of care for my late mother. The family found all the staff and carers friendly, helpful, approachable and they provided first-class care, especially in her latter days. We have a high regard for this home as it is well managed and clean. The caring and
nursing staff have time to interact with the residents and the admin and catering staff are so helpful, supportive and professional. Ratheane Nursing Home helped us all through a difficult time with so much thought and compassion and our family, cannot thank them enough for that.

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Review from Maureen M (Sister of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in Ratheane Private Nursing Home are very dedicated to my sister I have no problems about her care. She is content I can go home knowing she is well cared for. Thanks.

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Review from G N (Resident) assisted by family/friend published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy, good staff.

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Review from Z B (Wife of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband admission to Ratheane Nursing Home in February, there have been a few problems which management attended to promptly.
All members of staff are courteous, caring and kind to my husband and me. There is one problem and is ongoing, lost laundry and toiletries, clothes have been missing
for months and two quite expensive razors which I find very unacceptable.

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Review from Ruth (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

A lonely home. Residents are left on their own in their room for long periods of time. The facility is understaffed which restricts the staff from fully meeting the needs of the residents. The exception is the lady who does the activities goes above and beyond to care for residents. I didn’t meet the
manager despite my mum being in for a month and visiting every day. On the positive the food is good and the rooms are clean.

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Review from Dorothy P (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Ratheane for 9 years.
I have observed every aspect of her care with rather a critical eye as I work as a registered nurse myself and worked and visited many care homes over the years. The staff are so cheerful, caring and do not hesitate to follow up on a family request.
The food is nice, home cooked with fresh fruits and vegetables and continues so as she requires a puree diet. The activities keep her interests up.

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Current Review Score: 8.4 (8.406)

Overview of Review Score

The Review Score of 8.4 (8.406) out of 10 for Ratheane Private Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Ratheane Private Nursing Home is calculated as follows: ( (37 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 47 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.683 Points relating to the number of positive Reviews for Ratheane Private Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 4 Positive Reviews ÷ 13 = 0.308

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (5)

Claire

Claire Wilkinson

Job Title: Nurse Manager

Joined: 2021

Claire is the nurse manager at our Ratheane home in Coleraine. She joined the Macklin family in October 2021.


No image found

Noeleen Tweed

Job Title: Residential Manager

Joined: 2021

Noeleen is the residential manager at our Ratheane home in Coleraine. She joined the Macklin family in August 2021.


Lauren

Lauren Walsh

Job Title: Activity Therapist

Joined: 2024

Lauren is an activity therapist at our Ratheane home in Coleraine. Lauren joined the Macklin family in February 2024.


No image found

Janice Rouke

Job Title: Activity Therapist

Joined: 2021

Janice is one of our activity therapists at our Ratheane home in Coleraine. Janice joined the Macklin family in November 2021.


Yvonne

Yvonne McCandless

Job Title: Senior Care Assistant

Joined: 2000

Yvonne is one of our senior care assistants at our Ratheane Home in Coleraine. Yvonne joined the Macklin family in April 2000!


Frequently Asked Questions about Ratheane Private Nursing Home

What types of Care is Ratheane Private Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ratheane Private Nursing Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ratheane Private Nursing Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Ratheane Private Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Ratheane Private Nursing Home to the centre of Coleraine?

1.0 mile(s) as the crow flies, distance by road may be significantly further.