Templemoyle

41a Whitehill Road, Eglinton, Londonderry BT47 3JT
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8.2 3 Reviews
  • Templemoyle, Londonderry
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Care Provided by Templemoyle

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • Elizabeth Lisk
  • Person in charge
  • Jeya Pathessksha (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
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Templemoyle Reviews (3)

8.2

Templemoyle has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years. Over all time Templemoyle has 3 reviews.

Overall Experience

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Date Published

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Review from Noleen P (Sister of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Templemoyle for three years I visit four times a week. The staff are always cheerful, helpful, respectful and very welcoming.
During the dreadful Covid pandemic, in particular, during lockdown, I was able to speak to my disabled brother on the telephone on a regular basis. The
staff made every effort to facilitate this despite being under tremendous pressure. I have only high praise for their dedication and hard work during extremely difficult times.
My brother is very well cared for, he is treated with kindness and respect. I assist at meal times and have found the food to be plentiful, very nutritious and served to meet my brother’s special needs.
I seldom encounter any problems, on the odd occasion when I do I only have to mention it to a member of staff and it is put right straight away.
I love the old building in its tranquil rural setting, the only disturbance is that of bird song!
My appreciation to everyone for the excellent care of my brother and their kindness to me.

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Review from Raymond E (Partner of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dank and depressing looking. Could do with brightening up. Mind you the manager can get to know the person so quickly, becomes an expert in three weeks. Once in you can't get them out. Research the place. I made the mistake of gathering information off people when it was too late, and don't depend on
social workers to fight your corner.

Reply from Jeya Pratheeksha, Manager at Templemoyle

Templemoyle is not aware of any such issues, we have a full complaints procedure and any issues will be dealt with promptly. There have been no formal complaints made. We would advise that these be raised with the manager so they can be dealt with.


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Review from John (Son of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Templemoyle almost a year and I visit four or five days a week. I am very impressed with the standard of care my father receives. The care staff, ancillary staff, office staff and nurses very clearly have come to know my father as an individual. This means they tailor their care
to his specific needs. They are all extremely open and approachable and show great patience and understanding when dealing with my father. I have also seen them deal with other residents in this way. As a regular visitor I am treated with great respect and kept up to date with all issues relating to my father’s care, indeed I am always made feel very welcome. While the building is old, it is maintained to a high standard and kept very clean. The food provided is also very well prepared and varied. I would like to thank the Manager nd all the staff for treating my father with great respect and dignity in his later years.

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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Templemoyle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Templemoyle is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for Templemoyle is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Frequently Asked Questions about Templemoyle

What types of Care is Templemoyle registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Templemoyle provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Templemoyle have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Templemoyle?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Templemoyle to the centre of Londonderry?

5.6 mile(s) as the crow flies, distance by road may be significantly further.