Dungannon Care Home Reviews (5)
Dungannon Care Home has a Review Score of 8.1 (8.139) out of 10, based on 1 reviews in the last 2 years. Over all time Dungannon Care Home has 5 reviews.
Review from K P (Brother-in-law of Resident) published on 5 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
I love that trips to the seaside are organised. There is a beautiful garden in the centre of the complex which looks beautiful at the moment. The place is very clean and tidy at every visit. My overall opinion is that the residents here are fortunate to be in such a well-run and caring home.
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Review from Helen S (Sister of Resident) published on 28 June 2019
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Dungannon Care Home
Thank you, Helen, for your wonderful feedback about our home and our team. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.
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Review from William Y (Brother of Resident) published on 2 May 2018
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Overall Experience
3.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Dungannon Care Home
Thank you, William, for taking the time to share your experience of Dungannon Care Home. We are happy to learn your overall experience has been so positive. We appreciate your feedback and take this onboard and look forward to discussing with you on your next visit. Have a great day.
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Review from John D (Brother of Resident) published on 2 May 2018
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Dungannon Care Home
Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Dungannon Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from H O (Mother of Resident) published on 23 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Dungannon Care Home
Thank you for sharing your experience of Dungannon Care Home. We are happy to hear it has been so positive and appreciate you taking the time to let us know how we are doing. We look forward to seeing you again soon. Have a wonderful day.
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Overview of Review Score
The Review Score of 8.1 (8.139) out of 10 for Dungannon Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Dungannon Care Home is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.139 Points relating to the number of positive Reviews for Dungannon Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 1 Positive Reviews ÷ 7.2 = 0.139
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.