Willow Grove Care Home

31 Ballygawley Road, Dungannon BT70 1EL
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9.2 32 Reviews
  • Willow Grove Care Home, Dungannon
Willow Grove is a fifty-four bedroom Dungannon nursing home that offers a team of talented professionals particularly skilled in care for people with dementia and challenging behaviours related to mental health.

The Willow Grove team keep strong links with the local community, including with councillors and health experts to ensure service users have all they need and that care packages are well-maintained.

All bedrooms are en-suite and occupants have their own television point, though there are comfortable areas for socialising that include well-kept gardens.

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Care Provided by Willow Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Devlin (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £999
    • RESPITE Self-Funded Nursing Care from £1,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,000
  • (these prices are only a guideline, please contact Willow Grove Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Kitchenette
  • Television point in own room

Willow Grove Care Home Reviews (32)

Total of 32, showing 1-20
9.2

Willow Grove Care Home has a Review Score of 9.2 (9.245) out of 10, based on 13 reviews in the last 2 years. Over all time Willow Grove Care Home has 32 reviews.

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Review from Dominic G (Brother of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from everyone in the home was unparalleled. They met her every need, making her final days feel wanted and loved, which in itself extended to her family, giving great reassurance and comfort. I can't recommend and thank all of the staff enough for their care, support and understanding for all
in the home and outside.

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Review from M D (Niece of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home staff very helpful, caring and pleasant. Very grateful for all they have done for my uncle.

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Review from A B (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willow Grove has been the first experience of a care home that myself and my family have encountered. From day one, the staff have been amazing. They are kind, thoughtful and always helpful with any request. Nothing is too much trouble and they are always on hand to offer good advice. They are attentive
towards my mum and have got to know her well. I feel she is in safe hands and very well cared for. Thank you to all involved.

Reply from Michelle Devlin, Home Manager at Willow Grove Care Home

It is lovely to hear positive feedback from our residents and families. We strive at Willow Grove to provide the best care possible for our residents. We focus on personal choice and wish to provide a safe, comfortable environment for our residents.


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Review from Fiona M (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in residential in Willow Grove Dungannon and has been here for over a year. This is a great care home where the care is first class and the well-being lead works very hard with different activities and even has the dining room set up for every occasion, and spends great time with them showing
them different things to do. Overall I would recommend this care home to anyone where I felt content leaving her after visiting.

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Review from Andrea J (Niece of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our aunt was in residential care downstairs - care, cleanliness of home and attention was excellent. The Care Team Leader and the team went above and beyond. She was moved upstairs and it is so different. Too many different nurses, many of whom struggle to speak English. The room is tired and dull
and needs to be refreshed. Urine smell. Laundry is atrocious - no care for how clothes are put away are rolled in a ball and the amount of clothes, throws and underwear missing is ridiculous. Food is meagre - £800 per week for 2 triangles of jam sandwiches for supper! There is so much that needs to be addressed.

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Review from D S (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been very accommodating when I visit my mother. Everybody is friendly towards me and responsive to my questions. One or two issues with medication were addressed promptly.

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Review from M M (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff downstairs were excellent and very caring of Mum. They had activities daily but in the good weather, I felt they should have taken some residents out to the beautiful garden they have. My biggest issue was the laundry, even though I had labelled everything it still went missing and
this was constant. Overall Mum was well cared for in Willow Grove.

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Review from Emer O (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident in Willow Grove.
All the staff are brilliant I couldn’t fault this residential home.
My mum is looked after very well she is content and obviously eating well and loving her food.
Any time I visit the staff go over and beyond their duties.
I want to mention one staff
member who is the nicest kindest person I have ever met, she is so good with the residents and visitors so welcoming and a great asset to Willow Grove.
Thanks, everyone.

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Review from R C (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Grove to me when visiting my mum is a very friendly place, where they get to know the residents and their families. They take good care of the residents. The rooms are very nice and comfortable, the staff are friendly and approachable and able to help out if possible. All in all a nice place
to go to as some of the residents can be difficult but they have a lot of patience with them.

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Review from A M (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home specialises in dementia care. The staff are knowledgeable about dementia and are relaxed and calm dealing, with what sometimes can be challenging behaviour. The atmosphere is warm, friendly and easy. The rooms and other facilities are excellent. I particularly love the hair salon and the bus
stop seat for residents. The permanent staff are really excellent. The food is great. Mum is very well cared for.

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Review from D M (Son of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the home is good and both parents who are there are content, sometimes there are lapses in the standard of care regarding personal hygiene/care but overall it's a comfortable and safe environment for them.

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Review from S M (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was clean and welcoming. Staff friendly. The atmosphere was lovely, residents all appeared happy. The manager was friendly and easy to talk to. I highly recommend the home and if I need respite again I will definitely send my mother back. I am confident she will be well looked after.

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Review from Lesley D (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The daytime care assistants were excellent, the nighttime carers were difficult to understand, had no patience and were very abrupt.
The manager was rude, ignorant, had no time for residents or relatives. Made no effort to acknowledge my mum. A manager who shows no compassion or interest gets the care
home a very bad name. Will be contacting RQIA.

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Review from Paula F (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care my mum receives at Willow Grove Care Home. The staff are wonderful... very friendly, attentive, patient, kind, caring and dedicated. They show my mum compassion and understanding. They treat her with dignity and respect, encouraging and comforting her when the need
arises. The home is bright, airy, spotlessly clean and welcoming. I can visit Mum at any time and feel content and reassured knowing that she is in a safe environment and in the best hands to cater for her complex needs 24/7.

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Review from Joseph G (Husband of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start, my wife was welcomed into the Willow Grove family and treated with the utmost care, compassion and dignity. Nothing has been too much trouble for the staff who are very attentive to my wife's needs. The staff are so friendly and caring. The rooms are big, clean, warm and homely
and I would recommend Willow Grove Care Home without any hesitation.

Reply from Michelle Devlin, Home Manager at Willow Grove Care Home

Thank you for taking the time to write this review. it is proof of the dedication of our staff to provide great care to our residents. Our staff are friendly, and caring and treat the residents with dignity and respect. I am proud to be the Manager of Willow Grove.


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Review from F L (Brother of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff friendly even on my sister's off days! The place is always clean and tidy and beds made etc.

Reply from Michelle Devlin, Home Manager at Willow Grove Care Home

Reviews like this make me proud to be the manager of Willow Grove, the team provide great care to our residents. They are friendly, caring and treat all residents with dignity and respect. Thank you for taking the time to review us.


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Review from Olive W (Sister of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are excellent; caring and friendly. Anytime I have been here at mealtimes, the food looks delicious. Rooms are always clean and I would recommend anyone considering residential care, to think of Willow Grove Care Home. The office staff are also very helpful.

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Review from Arlene P (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team and nurses etc are very attentive and when I visit mum today all good and her room perfect and tidy etc. When I ring I always get an answer on phone about my mother. My mum has been in the care home for 4 years now this September 2021 coming. 1st class from start to finish.

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Review from Heather F (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Willow Grove now for over two years. I cannot praise them highly enough for the care my father has received. In January, my father had a fall and tested positive for coronavirus. The home phoned me straight away to explain the situation. My sisters and myself were told to phone
anytime. We phoned every other day and were told how my father was and we were able to speak to him. The girls in the home are always pleasant, no matter when you contact them.

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Review from Laura M (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Willow Grove in the residential unit for over a year now and I could not recommend the staff here enough. They are all so dedicated and nothing is ever too much trouble. They are very welcoming and approachable and it is a home from home. They have been exceptional during the Covid
19 pandemic, facilitating video calls, phone calls etc and keeping me well informed.

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Current Review Score: 9.2 (9.245)

Overview of Review Score

The Review Score of 9.2 (9.245) out of 10 for Willow Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.245 for Willow Grove Care Home is calculated as follows: ( (90 Excellents x 5) + (27 Goods x 4) + (26 Satisfactorys x 3) + (10 Poors x 2) + (2 Very Poors x 1) ) ÷ 155 Ratings = 4.245

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Grove Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Michelle

Michelle Devlin

Job Title: Care Manager

Hello, my name is Michelle Devlin, Home Manager of Willow Grove in Dungannon.


I have been a qualified nurse since 1992 and have worked for the NHS and Private Care Homes. I have also worked for a large corporate organisation as Deputy Manager and Manager.


Geanann is a purpose-built 54-bed nursing home providing permanent and respite care for nursing and residential residents living with dementia. Our modern building is designed specifically for the needs of our elderly residents.


Our aim at Geanann is to create a homely, relaxed and friendly environment where everybody is treated with dignity and respect. We want everyone to feel welcome and to know that our dedicated and trained staff will deliver professional care and support to residents, families and friends.


We are committed to maintaining excellent standards of care and continually strive to improve the care we provide. Come and visit us anytime, you will always receive a warm welcome.


Frequently Asked Questions about Willow Grove Care Home

What types of Care is Willow Grove Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Grove Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willow Grove Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Willow Grove Care Home?

Close to Local shops, Near Public Transport, Lift, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Willow Grove Care Home to the centre of Dungannon?

1.0 mile(s) as the crow flies, distance by road may be significantly further.