Willow Grove Care Home

31 Ballygawley Road, Dungannon BT70 1EL
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9.2 32 Reviews
  • Willow Grove Care Home, Dungannon
Willow Grove is a fifty-four bedroom Dungannon nursing home that offers a team of talented professionals particularly skilled in care for people with dementia and challenging behaviours related to mental health.

The Willow Grove team keep strong links with the local community, including with councillors and health experts to ensure service users have all they need and that care packages are well-maintained.

All bedrooms are en-suite and occupants have their own television point, though there are comfortable areas for socialising that include well-kept gardens.

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Care Provided by Willow Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Devlin (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £999
    • RESPITE Self-Funded Nursing Care from £1,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,000
  • (these prices are only a guideline, please contact Willow Grove Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Kitchenette
  • Television point in own room

Willow Grove Care Home Reviews (32)

Total of 32, showing 21-32
9.2

Willow Grove Care Home has a Review Score of 9.2 (9.245) out of 10, based on 13 reviews in the last 2 years. Over all time Willow Grove Care Home has 32 reviews.

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Review from E S (Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident in this care home for over a year now, and with the present coronavirus, I have been exceptionally impressed as all the residents are by the staff placed in this home. All regulations that are required have been exceptionally adhered to by all the carers, as well as the activities officer
employed.
As our weekly reliable hairdresser is disallowed into the home due to the present virus, the activities officer has carried out her understanding and professional nature, by washing and styling the incapable and older individuals hair. This has lifted many of their spirits.
All the staff continually wear their PPE equipment regularly, while they carry out all their duties and all residents that are in are kept 6ft apart at all times.
May I also point out, the activities officer employed in the home excels her continuing assistance to all the residents residing in the home at all times.
All the nursing home staff has effectually maintained the protection of the residents to keep them well at all times also.
The staff workforce makes sure that all residents are at mass mobilisation at all times. The temperatures are taken every day, and all residents hands are regularly washed with medicated wipes, (which are antibacterial). This certainly continues to erose any risk of being contaminated by the virus.
Visitors belonging to any families are not allowed to be admitted to the building at any time, though a lot of concerned families speak through and leave residents essentials at the door and give to the carers. All this is following the instructions of having a lockdown.
All of the residents are very impressed with all care given to them continually. The activities officer for the home keeps all residents occupied with many activities. Thank you, Willow Grove staff.

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Review from Carolyn G (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the residential section of Willow Grove initially for emergency respite and then she was made permanent. She has been a resident here for the past six months and she is now being transferred upstairs to the nursing section. During Mum's time in the residential section, she has
been cared for to a very high standard. The staff are very friendly, genuine and go out of their way to make the residents happy. The activities lady is excellent and provides a variety of different entertainment, stimulation and activities. I couldn't be happier with the way my mum has been looked after during her time here.

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Review from Elizabeth Ann S (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People put their confidence in all their amazing abilities and all of the clients singing together made many clients joyful. The activities officer in the nursing home is getting the majority of clients to exceptionally exist.
I reside in this professional home as I frequently have epileptic seizures
and living alone is not an alternative. The activities officer in the nursing home lets no occasions in the yearly calendar go unnoticed though there is a lot of work involved, accompanied with an outstanding personality. A very few of the residents refuse to recognise the talents and capabilities of the appointed activities officer. I personally do recognise made on every occasion. The qualified staff on duty also amalgamate with all clients with a great understanding and empathy, I feel it has to be recognised to all individuals who require such talents in life.

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Review from L A (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who suffers from mild dementia, stayed here for 2 weeks of respite, while I as her carer was on holiday. While the building is modern and purpose built, it's the staff that make the difference, and without exception (on settling my Mum in and on various family visits) the staff were kind, caring
and professional. Although my Mum struggles with any change to routine, everyone was sensitive and took time to speak to my Mum by name and engage her in conversation to help her settle during her stay. Caring for patients with dementia must be one of the most difficult jobs in the world and from the office staff up, everyone we came into contact with was friendly and patient no matter the behaviours they were dealing with.

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Review from S J I (Niece of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was placed in this home as a temporary measure and is now a permanent resident. In his 4 months in the home it is very apparent how good the staff are to him and how well he is looked after. Every time I visit he is involved in various activities and is so well settled he thinks it's his own
home. The staff keep me very well informed if any issues that arise. Compared to another nursing home where my aunt resided for 3 years, Geanann is a gem.

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Review from B F (Friend of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to the home many times. The staff are very welcome and happy. The home is very friendly, it's like home from home. Residents are very well looked after and a lot of activities going on.

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Review from K M (Niece of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and clean, fresh. Pleasant experience visiting. Friendly staff. Plenty of activities going on.

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Review from Christine C (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always friendly when I visit. Residents wellbeing always first and foremost. Staff very willing to discuss relatives care and help in any way towards the relatives care eg. dentist, hair, foot care. Always kept informed of anything that might concern me. Always well staffed. Relatives treated with care
and try to engage on a personal level where appropriate. Lots of engagement with music, films etc. Relatives needs are always put first.

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Review from James R (Brother of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found that the staff are always helpful and friendly. The level of care is of a high standard. I am always kept in touch with any issues.

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Review from Ian H (Friend of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been impressed by the care given to EMI residents. This is a challenging calling for the staff who treat the residents with the utmost patience, always ensuring their dignity.

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Review from Colette (Daughter of Resident) published on 18 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take the time to let everyone know what an excellent care home this really is. My mother spent several weeks in this care home right up until her passing. All of the staff are truly dedicated to their profession. They always treated my mum as an individual and tended to all of her needs
with dignity and respect, nothing was ever too much trouble. The facilities are to a very high standard and the level of care is second to none. All of the staff were always well informed and communication with the family was excellent. I can honestly say I have no regrets placing Mum in Geannan Care Home, I am totally content in the knowledge that she received the best care possible. I have no hesitation in recommending Geannan Care Home.

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Review from Amanda B (Daughter of Resident) published on 19 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a current resident. I can't say good enough things about the care she receives from the amazing staff. All residents are treated as individuals and with courtesy and respect. Mum loves it there and it really is her home now and not just an institution.

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Current Review Score: 9.2 (9.245)

Overview of Review Score

The Review Score of 9.2 (9.245) out of 10 for Willow Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.245 for Willow Grove Care Home is calculated as follows: ( (90 Excellents x 5) + (27 Goods x 4) + (26 Satisfactorys x 3) + (10 Poors x 2) + (2 Very Poors x 1) ) ÷ 155 Ratings = 4.245

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Grove Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 10 Care Homes Northern Ireland 2014

Recipient: Willow Grove Care Home

Date: Saturday 01 Feb 2014 More details

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Meet the Team (1)

Michelle

Michelle Devlin

Job Title: Care Manager

Hello, my name is Michelle Devlin, Home Manager of Willow Grove in Dungannon.


I have been a qualified nurse since 1992 and have worked for the NHS and Private Care Homes. I have also worked for a large corporate organisation as Deputy Manager and Manager.


Geanann is a purpose-built 54-bed nursing home providing permanent and respite care for nursing and residential residents living with dementia. Our modern building is designed specifically for the needs of our elderly residents.


Our aim at Geanann is to create a homely, relaxed and friendly environment where everybody is treated with dignity and respect. We want everyone to feel welcome and to know that our dedicated and trained staff will deliver professional care and support to residents, families and friends.


We are committed to maintaining excellent standards of care and continually strive to improve the care we provide. Come and visit us anytime, you will always receive a warm welcome.